This document discusses the importance of follow up in converting cold leads. It notes that every friend started as a stranger, and relationships develop over time through nurturing. Follow up means contacting someone who initially showed interest but did not purchase or commit, to see if they are now interested. Studies show 80% of sales occur after the 5th follow up contact, so persistence is key. There are two types of follow up - for those who turned you down and for those who wanted time to think. Setting specific future follow up dates increases the chances of a positive response when timing is right for the prospect.