This document provides an overview of the life and career of a professional salesperson. It defines selling as the personal communication of information to unselfishly persuade others to buy something that satisfies their needs. The core principles of professional selling are to unselfishly serve buyers while also representing the interests of the selling organization. The 10 steps of the sales process are outlined, including prospecting, planning, approaching customers, presenting, handling objections, closing the sale, and following up. The document emphasizes that successful salespeople demonstrate knowledge of customers' needs and altruism through caring for others.
Sales performance in a changing world.. This short document will help you see why we work the way we do in sales performance and give you an quick insight into our services
Every sales manager knows that 80% of business comes from 20% of customers... than why is your company not on the right spot... is it so easy to lock-in a customer or to ward-off the competitors efforts to snatch away your key customers
Describes how product / industry marketing must evolve to ensure marketing effectiveness, i.e. sales and marketing success, in an increasingly crowded marketplace. Content is based upon my personal insight, marketing a range of high tech. product products and services, for a number of companies across the TMT sector.
As sales professionals in today’s competitive market, our customers and prospects demand more from us than ever before. We are expected to be advisors, consultants, and collaborate with relevant solutions for their business. To become that advisor, not only do we need to have current knowledge on our company’s products and services, we need to also have business acumen and knowledge to be credible and relevant.
Today’s sales professional must be perceived as a business professional. Industry knowledge and business acumen are no longer optional to deliver world class sales performance and add value to your prospect’s business.
In this one hour complimentary webinar, Julie Thomas, President and CEO of ValueSelling Associates, will discuss how to evolve from a selling professional in a business world to a business professional who happens to sell.
Sales performance in a changing world.. This short document will help you see why we work the way we do in sales performance and give you an quick insight into our services
Every sales manager knows that 80% of business comes from 20% of customers... than why is your company not on the right spot... is it so easy to lock-in a customer or to ward-off the competitors efforts to snatch away your key customers
Describes how product / industry marketing must evolve to ensure marketing effectiveness, i.e. sales and marketing success, in an increasingly crowded marketplace. Content is based upon my personal insight, marketing a range of high tech. product products and services, for a number of companies across the TMT sector.
As sales professionals in today’s competitive market, our customers and prospects demand more from us than ever before. We are expected to be advisors, consultants, and collaborate with relevant solutions for their business. To become that advisor, not only do we need to have current knowledge on our company’s products and services, we need to also have business acumen and knowledge to be credible and relevant.
Today’s sales professional must be perceived as a business professional. Industry knowledge and business acumen are no longer optional to deliver world class sales performance and add value to your prospect’s business.
In this one hour complimentary webinar, Julie Thomas, President and CEO of ValueSelling Associates, will discuss how to evolve from a selling professional in a business world to a business professional who happens to sell.
I am a tenacious, diligent and competitive Business Manager with substantial Sales and Management experience Skilled in developing profitable long-term client relationships, with experience in managing sales teams to achieve objectives
Competent in business administration, with the ability to analyse and interpret management data. Self-motivated and energetic, with the drive to complete key projects to agreed deadlines.
Buyers can now discover nearly everything about companies, products and
services from websites and other Web sources, including what customers are
saying on social media.
How to use S6PEC Framework to address your marketing? You will realize a refreshing perspective and illuminating experience using the S6PEC Framework. It’s a strategic tool to address strategic moves. Give holistic view of your marketing and business. Ideas we used are new, big picture and some are tested to give unconventional problem solving experience to readers. Read on!
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In today’s “new normal” business environment, expectations to increase revenue and market share continue to accelerate with no room for shortfalls. Sales believes marketing is willfully disconnected from what’s happening in the field, while marketing fears that sales is focused solely on quota performance without truly grasping the larger market opportunity. So how can sales and marketing professionals who are jointly responsible for achieving aggressive growth goals ensure success? It’s time to roll up your sleeves and examine this critical impasse and the potential impact on your organization in more depth.
Description of Rezolto, our team, services, competencies and experience incl. an overview of brands we have been supporting and working with during the last 3 years.
In short: We help lifestyle companies grow sales and boost profits.
This presentation is an introduction to Month 5 of our Global Markets Coaching Program. The Global Markets Coaching program facilitates business growth and development between developed and emerging countries - for entrepreneurs, innovators and business leaders - particularly by our unique coaching program.
I am a tenacious, diligent and competitive Business Manager with substantial Sales and Management experience Skilled in developing profitable long-term client relationships, with experience in managing sales teams to achieve objectives
Competent in business administration, with the ability to analyse and interpret management data. Self-motivated and energetic, with the drive to complete key projects to agreed deadlines.
Buyers can now discover nearly everything about companies, products and
services from websites and other Web sources, including what customers are
saying on social media.
How to use S6PEC Framework to address your marketing? You will realize a refreshing perspective and illuminating experience using the S6PEC Framework. It’s a strategic tool to address strategic moves. Give holistic view of your marketing and business. Ideas we used are new, big picture and some are tested to give unconventional problem solving experience to readers. Read on!
Value of joint sales & mktg strategy clarificationDiane Kontra
In today’s “new normal” business environment, expectations to increase revenue and market share continue to accelerate with no room for shortfalls. Sales believes marketing is willfully disconnected from what’s happening in the field, while marketing fears that sales is focused solely on quota performance without truly grasping the larger market opportunity. So how can sales and marketing professionals who are jointly responsible for achieving aggressive growth goals ensure success? It’s time to roll up your sleeves and examine this critical impasse and the potential impact on your organization in more depth.
Description of Rezolto, our team, services, competencies and experience incl. an overview of brands we have been supporting and working with during the last 3 years.
In short: We help lifestyle companies grow sales and boost profits.
This presentation is an introduction to Month 5 of our Global Markets Coaching Program. The Global Markets Coaching program facilitates business growth and development between developed and emerging countries - for entrepreneurs, innovators and business leaders - particularly by our unique coaching program.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
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https://viralsocialtrends.com/vat-registration-outlined-in-uae/
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In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
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Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
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This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
[Note: This is a partial preview. To download this presentation, visit:
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Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
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4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
1. The Life, Times, and Career of
the Professional Salesperson
By Dr. Lena Cavusoglu
Based on:
ABCs of Relationship Selling Through Service, 13e, SAGE Publishing, 2019
Selling & Sales Management: Developing Skills for Success, SAGE Publishing, 2021
PERSONAL SELLING
AND SALES
MANAGEMENT
In this chapter, we will Define and explain the term selling, learn the core principles of selling and briefly explain 10 steps sales process.
More than ever, today’s salespeople are a dynamic power in the business world.
They play key roles in an organization
They ensure the success of new products.
They keep existing products on the retailer’s shelf.
They constructing manufacturing facilities.
They open new businesses, branched, and create subdealers and of course they keep them open.
They generating sales orders that result in the loading of, trains, ships, and they create pipelines that carry goods to customers all over the world.
What is Marketing?
Marketing is the activity and processes for creating, communicating, delivering, and exchanging offerings that have value for all stakeholders.
Who are the stakeholders. They are customers, clients, partners, and society at large.
Here it is important to understand that a product can be tangible or intangible.
A tangible product is a physical good that can be purchased. A radio, a house, and a car are
examples of a good. A service is a intangible good … it is is an action or activity done for others for a fee.
Lawyers, plumbers, teachers, and taxicab drivers perform services. The term product
refers to both goods and services.
Selling is one of the many marketing components along with:
Product
Place
Price
Promotion
Professional Selling Is Commonly Considered An Element of Promotion (Communication)
Many people consider selling and marketing synonymous terms. However, selling is actually only one of many marketing components.
However, it is important to note that Marketing and Sales Have The Same Goals!
The essentials of a company’s marketing effort include its ability to:
Determine the needs of its customers
Create and maintain an effective marketing mix that satisfies customer needs.
Similarly, professional selling focuses on:
Understanding the needs of your customers
Developing a solution that satisfy your customer.
Professional selling includes:
Personal communication of information
persuasion a prospective customer to buy something—a good, service, idea, or something
else—that satisfies that individual’s needs.
selling involves a person helping another person with Goods, Services, Ideas
What is critical to selling?
Examine the customer’s needs
Provide information and solutions to meet the customer’s needs
Provide after-the-sale service to ensure long-term satisfaction.
The new definition inserts the word unselfish into the traditional definition discussed
earlier.
Professional Selling
Refers to the personal communication of information
To unselfishly persuade someone
To buy something – a good, service, idea, or something else – that satisfies an individual’s needs.
Salespeople must balance two primary duties which are the Core Principles of Professional Selling
Unselfishly serve the buyer or buying organization
Professionally represent the selling organization (i.e. their employer)
I want to share with you what a salesperson said about The unselfishly helping another person aspect…
Unselfishly treating refers to treating others as you would like to be treated without expecting something in return
Do not think of your occupation as work but more like helping others to find solutions to their problems.
Only through service (helping others) you find fulfillment in your job and life if you are going to pursue a career in sales.
The Core Principles of Professional Selling
To Serve, You Need Knowledge
Being knowledgeable on products and selling skills allows you to provide is a high level and very important customer service
Customers Notice Integrity
Your customer’s should be able to trust that you are looking out for their best interest
And… Altruism
Personal Gain is Not Your Goal
Do not be concerned about sales goals – just your customer’s
Others Come First
To customers:
Understand the needs of their customers
Develop ideas and solutions to help their customers:
Grow their business
Overcome their challenges
Serve as a resource for their customers, which allows the customer to focus on their most valuable processes
To the selling organization:
Represent the company professionally
Represent the company’s brand image
Understand how the firm’s processes, products, and services can potentially assist customers (knowledge)
We need to Overcome Common negative Perceptions of Sales
Some people view traditional salespeople as:
Self-interested, focused on their own well-being
Selfish
Only focused on making money
Not trustworthy
However, salespeople following the Core Principles of Professional Selling focus upon:
Interests of others before self-interest
Considers and understands the customer needs
Customer solutions and customer service
SALESPEOPLE DIFFERENCES
Traditional Salesperson
Perceived as guided by self-interests
Professional Salesperson…. Takes care of customers
Follows the Core Principles of Professional Selling Salesperson
Focus on solving problems, providing solutions
If you think about it, everyone sells. From an early age, you develop communication
techniques for trying to get your way in life. You are involved in selling when
you want someone to do something. For example, if you want to get a date, ask for
a pay increase, return merchandise, urge your professor to raise your grade, or apply
for a new job, you are selling. You use personal communication skills to persuade
someone to act. Your ability to communicate effectively is a key to success in life.
Sales is a skill that you will use throughout their career…and your life.
Communication:
Sales help you in developing your communication skills (i.e. verbal and nonverbal communication and listening)
Personal Interactions
You are involved in selling when you negotiate with someone or ask someone for something
Problem Solving
Selling teaches you to listen, understand needs, and craft solutions
Persuasion:
You use persuasion skills to persuade someone to act, to move forward, to make a decision
the sales process refers to a series of actions by the salesperson that leads toward the customer taking a desired action and ends with a follow-up to ensure purchase satisfaction.
Although many factors may influence how a salesperson makes a presentation in any one situation, a logical, series of actions exists that, if followed, it can greatly increase the chances
of making a sale.
all steps are discussed in greater detail in the following weeks. Each step is a module actually.
Prospecting is the first step in the selling process. A prospect is a qualified person or
organization that has the potential to buy your good or service. Prospecting is the
lifeblood of sales because it identifies potential customers.
How you treat others will often determine how you will be treated
Denominator: A common trait
The common denominator of a successful salesperson is unselfishly and sacrificially “caring” for prospects, customers, and others.