Min presentation from #GeekMeetVST 070314.
(En del slides har blivit lite konstiga i konverteringen från Keynote till .PDF, och tyvärr så kom inte de slides med videos med heller.)
Советы Сергея Конева - спикера 6 Всеукраинского Фитнес Форума:
- будь постоянно на связи со своими клиентами.
- нужно попасть к нему в гаджет, еще лучше – во все сразу.
- мотивируй, увлекай, делай клиента довольным. Довольный клиент приведет двух новых, а недовольный уведет 10-15 потенциальных. Поэтому нужно играть на опережение.
Советы Сергея Конева - спикера 6 Всеукраинского Фитнес Форума:
- будь постоянно на связи со своими клиентами.
- нужно попасть к нему в гаджет, еще лучше – во все сразу.
- мотивируй, увлекай, делай клиента довольным. Довольный клиент приведет двух новых, а недовольный уведет 10-15 потенциальных. Поэтому нужно играть на опережение.
IN THIS SUMMARY
The key to a successful business is customer loyalty. Building enduring business relationships is a timeless strategy that transcends factors that are out of a service organization’s control, including technological changes, economies of scale, and exchange rates. Solid customer loyalty serves as insurance against the risks of a commodity being viewed as replaceable or interchangeable. In Exceptional Service, Exceptional Profit, Leonardo Inghilleri and Micah Solomon share a variety of strategies to help organizations make the shift from reactive to anticipatory service and build a client base that will keep coming back for more. These positive relationships can then lead to free word-of-mouth advertising and boost employee pride and morale.
http://www.bizsum.com/summaries/exceptional-service-exceptional-profit
Bill Elrick's presentation from the GNA/ACT Expo webinar on February 19, 2014. Bill gives an overview of hydrogen stations in California, commonly used equipment, and codes and standards information.
IN THIS SUMMARY
The key to a successful business is customer loyalty. Building enduring business relationships is a timeless strategy that transcends factors that are out of a service organization’s control, including technological changes, economies of scale, and exchange rates. Solid customer loyalty serves as insurance against the risks of a commodity being viewed as replaceable or interchangeable. In Exceptional Service, Exceptional Profit, Leonardo Inghilleri and Micah Solomon share a variety of strategies to help organizations make the shift from reactive to anticipatory service and build a client base that will keep coming back for more. These positive relationships can then lead to free word-of-mouth advertising and boost employee pride and morale.
http://www.bizsum.com/summaries/exceptional-service-exceptional-profit
Bill Elrick's presentation from the GNA/ACT Expo webinar on February 19, 2014. Bill gives an overview of hydrogen stations in California, commonly used equipment, and codes and standards information.