The document outlines a business process framework for a tea manufacturing plant by Ajay K. Raina from Era Business School, New Delhi. It covers various aspects including product and process development, supply chain management from tea gardens to display, and support functions like HR and finance. Additionally, it addresses customer relationship management and sales processes, including tendering and pre-crop bookings.

1. BUSINESS PROCESS
Tea Manufacture Plant
Era Business School, New Delhi
AJ/ Ajay K Raina, PGDM 2012-14

2. Product & Process
(R&D)
SCM (Tea Gardens to
Display Racks)
Functional
Decomposition
Manufacturing
Support & Steering
(HR, Fin, Audit, ERP)
Era Business School, New Delhi
CRM (After sales
AJ/ Ajay K Raina,
services, Feedback)PGDM 2012-14

3. Tendering
Pre-crop
Bookings,
Sales Orders
Marketing
Sales and
Distribution