Millars Bank is considering appointing Janet Marsh as a new Loan Officer in their Abu Dhabi branch. Janet is well qualified for the role, as she is fluent in Arabic, knowledgeable about Middle Eastern history and customs, and has experience working with Arab clients. However, appointing a woman in this role could face resistance from conservative Emirati clients. The document considers the options of a trial period to test client reactions, giving Janet another role to avoid clients, having her wear a hijab, or offering her a higher position in their Cairo branch instead. It ultimately recommends a one-month trial period to assess how Emirati customers respond to Janet in the loan officer role.

1. Millars Bank Ltd
Abu Dhabi
Assayag Dan
Chadoutaud Alan

2. Introduction

The role of women in the U.A.E has greatly Evolved these last
decades

Before the 60's, there were few opportunities for them to take part to
business, politic and social life wich were only reserved to the men

The woman was only in charge of holding her home

3. I/Presentation of the case
1)The place

4. I/Presentation of the case
2)The Characters

W.T.R Duncan : Vice-President, International Banking, Millars
Bank, London

P.D. Smothers: Bank Manager, Milars Bank, Abu Dhabi

Janet Marsh: New Loan Officer, Millars Bank, Abu Dhabi

5. Statement

The place of woman in the
emirates business world ?

6. Why Janet Marsh is the best
applicant for this job??
1)Advantages:
-Janet's Education
-Janet's Carreer
-Janet knows very well history, religion and
customs of Middle-East
-Speak, write and read Arabic fluently
-Janet is used to work with arabic customers
-Assume extensive duties in minimum time

7. Why Janet Marsh is the best applicant
for this job??
2)Disadvantages
 Woman
in UAE didn't hold such positions
 Emirates
 The
clients are conservative & traditional
arabic customers will not do business with Millars Bank
 Relations
 Millars
between lending institutions and clients are important
Bank is in competition with dozen foreign banks and dozen of
Emirate banks

8. Options
 Trial
Period for a month to test the behaviour of the emirate customer
 Give
to Janet Marsh another position at the millars Bank Abu Dhabi to avoid
clients
 Janet
Marsh can wear a "Hijab" when she meets customers to not offend
emirate customers
 Janet
can be proposed to have a higher position with a higher wage to stay
in Millard Bank of Cairo

9. Our recommandation
Trial
Period for a month to test the
behaviour of the emirate customer