The document outlines a research project plan for a customer satisfaction survey of the Nigeria National Television Authority (NTA). The project aims to assess customer satisfaction with NTA's service delivery. It involves 8 activities from preparation of terms of reference to reporting, to be completed by a project manager, research manager, research assistants, and two field officers. Using Microsoft Project, the summary must determine the project end date, total duration, staff time commitments, critical tasks, payments to field officers, and total budget.

1. EMEJOS RESEARCH CONSULTANT
Microsoft Project Questions
During Training of NYSC Corp Members in Anambra State on “Managing Marketing Research Projects”
You are recruited as a research manager in Nigeria National Television Authority (NTA). You are expected to conduct a
customer satisfaction survey to indentify the strength, weakness, opportunities and threats to NTA services. Details of the
research project plan is given below
1.1 Project Aim:
To access the level of customer satisfaction to services delivery by NTA
1.2 Project Activities/ Duration:
a. Preparation/Approval of Terms of reference (3 days)
b. Development/Approval of budgets (3 days)
c. Meeting with Research teams (2 days)
d. Development of instruments (2 days)
e. Pilot Testing of Research instruments (1 day)
f. Administration of Research Instruments (2 day)
g. Data Presentation and Analysis (3 days)
h. Reporting (2 days)
1.3 Project Time
 Assuming the project start date is 18/12/2016
 Sundays is excluded from workdays. Public holidays are observed
 A project workday is made of 8hrs
 Activity A and B should start the same day
 Activity C and D start in the same day after A and B is completed with two days lag
 Activity E start after D is completed
 Activity F start after E is completed
 Activity G and H start the same day after F is completed with two days lag
1.4 Project Resources/Costs
1.3.1 Human Resources/Costs
 The project resources are the staff (project manager, research manager and research assistant) and Ad hoc staff
( field officer 1 and field officer 2)
 Activities A and B is to be carried out by project manager, research manager and research assistants.
 Activities C and D should be carried out by the research manager, research assistant, field officer 1 and field
officer 2
 Activities E and F should be carried out by the research assistant, field officer 1 and field officer 2
 Activities G and H should be carried out by research manager and research assistants
 Project staff are not paid for working in this project
 Each ad hoc staff is paid 5,000 per day
 Project manager has availability maximum of 2hrs for any activity
 Research manager has availability maximum of 5hrs for any activity
 Research assistant and filed officer has availability maximum of 8hrs for nay activity
1.3.2 Material Resources/ Costs
 Two rolls of A4 paper @ 1,200 each will needed for activities A, B, D, E, F and H
 Refreshment estimated at 12,000 will be provided during activity C

2.  Project vehicle to be provided to accomplish activities E and F. Fuelling cost of 10,000 is estimated per day
1.4 Project Management Questions:
Using Microsoft project professional, answer the following questions:
1. What will be the likely end date of this project
2. What be the total duration of this project
3. How much time will each of the staff and adhoc staff put in this project
4. Which of the staff is being over work
5. What are the critical task in this project
6. What total amount will be paid to each of field officer 1 and field officer two
7. What is the total budget for this activity