John helped a customer find a specific steel strapping model number by thoroughly searching the site and proactively calling the manufacturer directly. Although the call became complicated when needing to transfer the order to the government team, John kept his composure and found a solution. He was recognized for his sharp problem-solving skills and positive attitude in helping the customer.

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From: daniel knull <daniel.knull@grainger.com>
Sent: Wednesday, September 07, 2016 3:54 PM
To: Poole, John
Cc: Piric, Arman
Subject: I'm Giving You a High 5!
Workflow Notification
Recipient: John Poole
Criteria: Wow the Customer (Solving for Customer's Overall Request/Concern)
Description: John was extremely thorough at helping a customer find a model number for a very particular kind of
steel strapping. After not coming up with anything on the site he proactively called the manufacturer and got the model
numbers so we could source the item. He also kept his cool when the call got clunky because the order had to be
transferred over to the government team. He's a sharp solution finder and has a great attitude.