This document provides a multiple choice exam with 42 questions testing knowledge of quality management concepts and frameworks. The questions cover topics such as definitions of quality, quality gurus like Deming and Juran, the value chain, supplier quality management programs, and the Baldrige criteria.
Tes ini berisi soal-soal untuk mengukur potensi akademik peserta yang mencakup berbagai aspek seperti verbal, numerik, logika, dan kemampuan menemukan hubungan antara kata atau konsep. Soal-soal terdiri dari pilihan ganda untuk menemukan sinonim, antonim, kelompok kata, hubungan antara konsep, dan menarik kesimpulan dari pernyataan-pernyataan. Waktu yang disediakan untuk men
Soal prediksi dan bocoran un matematika smp 2014 + kunci jawabanWayan Sudiarta
The document repeatedly states that content was downloaded from the blogspot site http://pak-anang.blogspot.com, mentioning the download source over 15 times without providing any other notable information.
The document provides information about several different plants in short passages:
- It describes the guava plant, its fruit which is rich in vitamins and minerals, and details about its seeds, flowers, and leaves.
- It discusses two types of smog and the temperature inversion condition under which smog develops and is concentrated near the ground.
- It gives an overview of eagles, their size, wings, beaks, eyesight, nest-building habits, and numbers found in different regions.
- It provides details about cacti and how they have adapted to survive in hot, dry desert environments through their thick stems, spines, roots, and ability to store water.
- The final passage
Soal ipa kelas viii bab 1 pertumbuhan dan perkembanganuniversitas samawa
Dokumen tersebut membahas tentang pertumbuhan dan perkembangan pada makhluk hidup khususnya manusia. Terdapat beberapa tahapan perkembangan manusia seperti bayi, anak-anak, remaja, dewasa, dan lanjut usia. Beberapa hewan seperti kupu-kupu dan katak mengalami perubahan bentuk yang ekstrim yaitu metamorfosis. Sedangkan pertumbuhan dipengaruhi oleh faktor internal seperti hormon dan makanan
This document contains 31 multiple choice questions about quality management principles and terms related to ISO 9001. The questions cover topics such as value-added activities, supplier selection, customer types, quality planning, auditing, customer satisfaction, quality policies, and definitions of key quality management roles and processes. The correct answer is provided for each question.
Tes ini berisi soal-soal untuk mengukur potensi akademik peserta yang mencakup berbagai aspek seperti verbal, numerik, logika, dan kemampuan menemukan hubungan antara kata atau konsep. Soal-soal terdiri dari pilihan ganda untuk menemukan sinonim, antonim, kelompok kata, hubungan antara konsep, dan menarik kesimpulan dari pernyataan-pernyataan. Waktu yang disediakan untuk men
Soal prediksi dan bocoran un matematika smp 2014 + kunci jawabanWayan Sudiarta
The document repeatedly states that content was downloaded from the blogspot site http://pak-anang.blogspot.com, mentioning the download source over 15 times without providing any other notable information.
The document provides information about several different plants in short passages:
- It describes the guava plant, its fruit which is rich in vitamins and minerals, and details about its seeds, flowers, and leaves.
- It discusses two types of smog and the temperature inversion condition under which smog develops and is concentrated near the ground.
- It gives an overview of eagles, their size, wings, beaks, eyesight, nest-building habits, and numbers found in different regions.
- It provides details about cacti and how they have adapted to survive in hot, dry desert environments through their thick stems, spines, roots, and ability to store water.
- The final passage
Soal ipa kelas viii bab 1 pertumbuhan dan perkembanganuniversitas samawa
Dokumen tersebut membahas tentang pertumbuhan dan perkembangan pada makhluk hidup khususnya manusia. Terdapat beberapa tahapan perkembangan manusia seperti bayi, anak-anak, remaja, dewasa, dan lanjut usia. Beberapa hewan seperti kupu-kupu dan katak mengalami perubahan bentuk yang ekstrim yaitu metamorfosis. Sedangkan pertumbuhan dipengaruhi oleh faktor internal seperti hormon dan makanan
This document contains 31 multiple choice questions about quality management principles and terms related to ISO 9001. The questions cover topics such as value-added activities, supplier selection, customer types, quality planning, auditing, customer satisfaction, quality policies, and definitions of key quality management roles and processes. The correct answer is provided for each question.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A. Time
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
A. Planning
B. Empowerment
C. Controlling
D.
This document provides information about the MGT 420 Final Exam from uopexam.com, including sample exam questions covering topics like quality management, strategic planning, supplier relationships, and the Baldrige criteria. The exam questions are multiple choice and cover definitions of quality management terms, concepts like the value chain, and frameworks such as the Baldrige criteria. It provides 40 questions as examples of the type of content on the MGT 420 Final Exam.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A. Time
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
A. Planning
B. Empowerment
C. Controlling
D.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A. Time
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
A. Planning
B. Empowerment
C. Controlling
D.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A. Time
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
A. Planning
B. Empowerment
C. Controlling
D.
This document contains 30 multiple choice questions that appear to be from a final exam for an MGT 498 management course. The questions cover topics related to strategic management, corporate governance, social responsibility, Porter's five forces model, the TOWS matrix, international strategy, operations management, strategy implementation, performance evaluation, and organizational behavior concepts like suboptimization.
MGT 498 MGT498 Final EXAM MCQ`s Correct Answers 100%johnMilit
This document contains 30 multiple choice questions that appear to be from a final exam for an MGT 498 management course. The questions cover topics related to strategic management, corporate governance, social responsibility, Porter's five forces model, the TOWS matrix, different types of corporate and business strategies, strategy implementation, performance evaluation, and issues that can arise from reward systems.
This document contains 30 multiple choice questions that appear to be from a final exam for an MGT 498 management course. The questions cover topics related to strategic management, corporate governance, social responsibility, Porter's five forces model, the TOWS matrix, different types of corporate and business strategies, strategy implementation, performance evaluation, and potential issues that can arise from reward systems.
MGT 498 MGT/498 Final EXAM MCQ\s Correct Answers 100%johnMilit
This document contains 30 multiple choice questions that appear to be from a final exam for an MGT 498 management course. The questions cover topics related to strategic management, corporate governance, social responsibility, Porter's five forces model, the TOWS matrix, different types of corporate and business strategies, strategy implementation, performance evaluation, and potential issues that can arise from reward systems.
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
This document provides the questions and answers to the MGT 498 Final Exam. It includes 30 multiple choice questions covering topics like the benefits of strategic management, the phases of strategic management evolution, elements of the strategic management process, corporate governance, social responsibility, environmental scanning, industry analysis, competitive advantage, strategic planning tools, levels of strategy, operations improvement, international strategy, functional strategy, strategy implementation, performance evaluation, and measures of corporate performance.
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
This document provides a list of 100 multiple choice questions related to business topics such as marketing, management, finance, accounting, and economics. The questions cover concepts like the 4 P's of marketing, target markets, marketing research, the innovation process, customer satisfaction, and pricing strategies. They also address topics like financial analysis, budgeting, cost behavior, capital investment decisions, and globalization.
1. Organizations need to achieve total customer satisfaction to meet expectations and provide a feeling of pleasure rather than disappointment.
2. Marketing intelligence consists of procedures and sources managers use to obtain everyday information about developments in the marketing environment.
3. Companies like 3M and HP use stage-gate processes to manage innovation.
4. Attending trade shows and reading competitors' reports are ways a company can improve the quality of its marketing intelligence.
5. Most established companies focus on continuous improvement rather than new innovations.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A. Time
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
A. Planning
B. Empowerment
C. Controlling
D.
This document provides information about the MGT 420 Final Exam from uopexam.com, including sample exam questions covering topics like quality management, strategic planning, supplier relationships, and the Baldrige criteria. The exam questions are multiple choice and cover definitions of quality management terms, concepts like the value chain, and frameworks such as the Baldrige criteria. It provides 40 questions as examples of the type of content on the MGT 420 Final Exam.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A. Time
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
A. Planning
B. Empowerment
C. Controlling
D.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A. Time
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
A. Planning
B. Empowerment
C. Controlling
D.
MGT 420 Final Exam Answers
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
1) If you select a physician solely on the reputation of the physician, you are basing
3) Like engineers, operations managers are very concerned about product and
process design. However, rather than focusing on only the technical aspects of
4) Which of the following is not an example of a strategic content variable?
A. Time
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
A. Planning
B. Empowerment
C. Controlling
D.
This document contains 30 multiple choice questions that appear to be from a final exam for an MGT 498 management course. The questions cover topics related to strategic management, corporate governance, social responsibility, Porter's five forces model, the TOWS matrix, international strategy, operations management, strategy implementation, performance evaluation, and organizational behavior concepts like suboptimization.
MGT 498 MGT498 Final EXAM MCQ`s Correct Answers 100%johnMilit
This document contains 30 multiple choice questions that appear to be from a final exam for an MGT 498 management course. The questions cover topics related to strategic management, corporate governance, social responsibility, Porter's five forces model, the TOWS matrix, different types of corporate and business strategies, strategy implementation, performance evaluation, and issues that can arise from reward systems.
This document contains 30 multiple choice questions that appear to be from a final exam for an MGT 498 management course. The questions cover topics related to strategic management, corporate governance, social responsibility, Porter's five forces model, the TOWS matrix, different types of corporate and business strategies, strategy implementation, performance evaluation, and potential issues that can arise from reward systems.
MGT 498 MGT/498 Final EXAM MCQ\s Correct Answers 100%johnMilit
This document contains 30 multiple choice questions that appear to be from a final exam for an MGT 498 management course. The questions cover topics related to strategic management, corporate governance, social responsibility, Porter's five forces model, the TOWS matrix, different types of corporate and business strategies, strategy implementation, performance evaluation, and potential issues that can arise from reward systems.
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
This document provides the questions and answers to the MGT 498 Final Exam. It includes 30 multiple choice questions covering topics like the benefits of strategic management, the phases of strategic management evolution, elements of the strategic management process, corporate governance, social responsibility, environmental scanning, industry analysis, competitive advantage, strategic planning tools, levels of strategy, operations improvement, international strategy, functional strategy, strategy implementation, performance evaluation, and measures of corporate performance.
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
MGT 498 Final Exam answers
1) In a survey of 50 corporations, which of the following was rated as a benefit of strategic management?
A. Clearer sense of vision for the firm
B. Higher levels of employee motivation
C. Higher levels of job satisfaction
D. Improved productivity
E. Lower employee turnover
2) Research suggests that strategic management evolves through four sequential phases in corporations. The first phase is
A. externally-oriented planning
B. basic financial planning
C. internally-oriented planning
D. forecast-based planning
E. strategic management
3) Strategic management is that set of managerial decisions and actions that determine the long-run performance of a corporation. Which one of the following is NOT one of the basic elements of the strategic management process?
A. Strategy formulation
B. Strategy implementation
C. Statistical process control
D. Evaluation and control
E. Environmental scanning
4) The relationship among the bo
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1. MGT 420 FINAL EXAMS
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1) If you select a physician solely on the reputation of the physician, you are basing your decision of
which of the following dimensions of service quality?
A. Service reliability
B. Responsiveness
C. Perceived quality
D. Assurance
E. Empathy
2) Which of the following is the most traditional definition of quality?
A. Features
B. Durability
C. Conformance
D. Performance
E. Reliability
3) Like engineers, operations managers are very concerned about product and process design. However,
rather than focusing on only the technical aspects of those activities, operations concentrates on the
__________ of these activities.
A. Management
B. Economics
C. Marketing
D. Staffing
E. Financing
2. 4) Which of the following is not an example of a strategic content variable?
A. Time
B. Leadership
C. Quality costs
D. Generic strategies
E. Planning
5) The role of marketing in design has been to bring the voice of the __________ into the design
process.
A. intermediary
B. customer
C. producer
D. raw material supplier
E. retail outlet
6) __________ is the process by which a leader influences a group to move toward the attainment of
superordinate goals.
A. Planning
B. Empowerment
C. Controlling
D. Leadership
E. Organizing
7) __________ are teams that work to improve processes and customer service.
A. Tiger teams
3. B. Natural work groups
C. Process improvement teams
D. Self-directed work teams
E. Cross-functional teams
8) All of the activities associated with developing a product from concept development to final design
and implementation is known as:
A. simultaneous engineering
B. life testing
C. concurrent design
D. process design
E. product design
9) A firm’s understanding of the customers, their needs, and their wants is referred to as:
A. internal customer perspective
B. customer conformance
C. closeness to customers
D. customer culture
E. cultural richness
10) __________ was widely accepted as the world’s preeminent authority on quality management prior
to his death on December 24, 1993 because of his influence on Japanese and American industry.
A. Armand Feigenbaum
B. Genichi Taguchi
C. W. Edwards Deming
D. Philip Crosby
4. E. Kaoru Ishikawa
11) The major theoretical contribution of Kaoru Ishikawa was:
A. Pareto Analysis
B. his assertion that “quality is free”
C. his insight that organizational quality problems are largely the result of insufficient and ineffective
planning for quality
D. the concept of benchmarking
E. his emphasis on total involvement of the operating employees in improving quality
12) The development and dissemination of the basic seven tools of quality was the work of:
A. Genichi Taguchi
B. Philip Crosby
C. Joseph Juran
D. Kaoru Ishikawa
E. W. Edwards Deming
13) One of the difficulties in satisfying customer requirements is that in a dynamic environment,
customer needs are:
A. constantly changing in services but remain fairly stable in manufacturing
B. constantly changing in manufacturing but remain fairly stable in services
C. not a priority for many firms
D. constantly changing
E. relatively stable
14) The model of reactive customer-driven quality shows:
5. A. a firm’s quality performance is increasing while quality costs are decreasing
B. a firm’s quality performance is increasing while customer’s expectations are also increasing
C. a firm’s quality performance is increasing while customer’s expectations are decreasing
D. a firm’s quality performance is increasing while quality costs are also increasing
E. a firm’s quality performance is decreasing while customer’s expectations are also decreasing
15) With __________, all work is inspected at each stage of the manufacturing process, and the workers
inspect their own work.
A. full-frame quality control
B. multi-level inspection
C. total statistical control
D. in-process inspection
E. continuous reengineering
16) Your author indicates that although statistical inspection is an important approach to improving
quality, it is inherently:
A. reactive
B. evil
C. philosophical
D. wrong
E. difficult
17) The differences between desired levels of performance and actual levels of performance is referred
to as the:
A. quality divide
B. chasm
C. breach
D. conformance divide
6. E. gap
18) The core of quality management variables contains:
A. team approach
B. strategic planning
C. leadership
D. information analysis
E. environmental characteristics
19) Which of the following is not an example of a strategic content variable?
A. Quality costs
B. Planning
C. Time
D. Generic strategies
E. Leadership
20) Strategic plan __________ answers the question of what is to be contained in the strategic plan.
A. operation
B. standardization
C. process
D. content
E. method
21) Strategic planning has two important dimensions. These are:
A. strategic and routine
B. content and process
C. analysis and synthesis
7. D. proactive and standardized
E. implementation and control
22) _________ allows customers and customers to tie their systems together to enhance planning, and
purchasing, and coordination.
A. MRP
B. CPM
C. EDI
D. PERT
E. CRM
23) The three spheres of quality are:
A. quality in products, quality in services, and quality in customer orientation
B. internal quality, external quality and quality systems
C. quality planning and management, quality assurance, and quality control
D. quality in design, quality in manufacturing, and quality in customer service
E. quality planning and management, quality conformance, and quality education
24) The three spheres of quality are quality planning and management, quality assurance, and:
A. quality satisfaction
B. quality performance
C. quality education
D. quality reliability
E. quality control
25) Which of the following is a description of the “categorizing” stage of the internal environmental
analysis process?
8. A. Determine where, along the firm’s value chain, potential competitive advantage lies
B. Reconceptualize long-list in terms of resources and capabilities and complete deeper inspection with
the application of key questions
C. Generate long-lists of strengths and weaknesses from primary and support activities of the firm’s
value chain
D. Look at each competitively relevant resources and capability relative to its potential as a cost or
uniqueness driver
E. Choose the appropriate generic strategy for the firm – cost leadership or differentiation
26) The means of generating lists of strengths and weaknesses in the internal environmental analysis
process is referred to as:
A. identifying
B. scanning
C. surveying
D. synthesizing
E. investigating
27) ___________ is the capital that fuels outstanding quality results.
A. Perseverance
B. Attitude
C. People
D. Knowledge
E. Quality
28) ______________ that are used in many companies rely on external validation of quality programs.
A. Aggregate filters
B. Color filter
9. C. Sole-source filters
D. Penultimate filters
E. Developmental filters
29) __________ refers to narrowing down the list of approved suppliers for a single component to just
one supplier.
A. Dual sourcing
B. Single sourcing
C. Individual sourcing
D. Separate sourcing
E. Discriminate sourcing
30) A term used to characterize the relationship between suppliers and customers when a high degree
of linkages and interdependencies exist is __________.
A. customer partnering
B. supplier partnering
C. supplier/customer codependence
D. supplier linking
E. value partnering
31) The auditing portion of a supplier development program is referred to as a:
A. supplier review
B. supplier analysis
C. supplier audit
D. supplier assessment
E. supplier checkup
10. 32) A system that aids customer and supplier communication by linking together supplier and customer
information systems is referred to as:
A. Computer data transfer
B. CPU data interchange
C. Electronic data interchange
D. Electronically generated data transfer
E. Data interchange
33) Which of the following is not one of the primary activities in the value chain?
A. human resource management
B. outbound logistics
C. operations
D. service
E. inbound logistics
34) From a quality perspective, an interesting variation of the value chain is the concept of the:
A. chain of customers
B. sequence of patrons
C. sequence of value
D. progression of value
E. string of value
35) Nonvalue chain activities typically have costs but no effect on the customer and are referred to as
the:
A. back office activities
11. B. masked output
C. hidden factory
D. concealed output
E. silent throughput
36) Many companies perform lengthy inspections of their suppliers that involve long-term visits and
evaluations. There programs are often called:
A. supplier requirement programs
B. supplier affirmation programs
C. supplier confirmation programs
D. supplier compliance programs
E. supplier certification programs
37) The supplier development program developed by a Chrysler/Ford/General Motors supplier
requirement task force was called:
A. ISO 11000
B. targets for excellence
C. Q1
D. QS 9000
E. championship supplying
38) The goals of QS 9000 is to:
A. enhance quality systems for suppliers while eliminating redundant requirements and reducing costs
B. identify and prioritize problems that need to be solved
C. integrate financial, planning, and control systems into a single architecture
D. keep American families safe by reducing the risk of injury or death from consumer products
12. E. find a company that is superior in a particular area, study what is does, and gather ideas for
improving your own operation in that area
39) During the __________ portion of the QS 9000 written standards the supplier examines the steps
associated with contracting with its own suppliers.
A. design control
B. management responsibility
C. quality system
D. purchasing
E. contract review
40) Which Baldrige criteria focuses on how the company establishes strategic direction, and how it sets
its tactical action plans to implement the strategic plan.
A. information and analysis
B. customer and market focus
C. leadership
D. process management
E. strategic planning
41) Which Baldrige criteria is used to evaluate the extent to which top management is personally
involved in creating and reinforcing goals, values, directions, and customer involvement?
A. Human resource focus
B. Strategic planning
C. Process management
D. Information and analysis
E. Leadership
13. 42) Which Baldrige criterion focuses on how a firm assesses the relative importance of product or
service functions?
A. leadership
B. customer and market focus
C. information and analysis
D. strategic planning
E. process management