Metrics are any measurable data points that can be used to evaluate performance or analyze trends. Metrics can be used to measure a wide range of business activities, from financial performance to customer engagement and beyond. Unlike KPIs, metrics are not necessarily tied to specific business goals or objectives.

1. By
Ph.Ijaz Hussain
Pharmacy Quality and Medication
safety Supervisor
METRICS

2. Definition:
A set of numbers that give information
about a particular process or activity
within an organization eg,
Service delivery Time
Absenteeism Rate
Numbers of prescription dispensed
METRICS

5. Business metrics are used to evaluate
performance, compare results, and track
relevant insights to improve business
outcomes.
they can learn from historical data and
adjust for present and future operational
and strategic actions
Cont,
IMPORTANCE

6. By setting operational Metrics
measures, you will know what is
happening at every stage of your
business.
PROGRESS STATUS

7. To ensure positive business results,
data enabled decisions are critical.
What are key metrics in this case
enabling - is an environment that
focuses on making the right decision
at the right moment since they will
present the data, and help you derive
insights
DECISION MAKING

8. To safeguard the financial progress of
your company, monitoring financial
indicators is essential. Every business
needs to focus on finances, and by
doing so, you will have the opportunity
to keep your cash flow steady and
sustainable.
BUSINESS GROWTH

9. Metrics will help you in keeping your
operations on schedule and optimizing them
to improve results. Operations KPIs are the
backbone of any successful business, and
you need to focus on them to ensure
sustainable business development.
SCHEDULED OPERATIONS

10.  Absenteeism Rate
 Overtime Hours
 Order Status
 Patient Wait Time
 Hospital Readmission Rates
METRICS EXAMPLES

11.  https://www.klipfolio.com/resources/articles/what-is-a-key-
performance-indicator
 https://people.ai/blog/how-to-develop-kpis/
 https://www.datapine.com
REFERENCES