2. This is done through:
• Cohesive messaging, design elements, and style guide that can be used by Middle East
and North Africa Missions.
• Library of content to include first-person storytelling showing the impact of projects on
everyday lives of individuals.
• Social media campaign for host country audiences focusing on shared values.
Timeline
In coordination with Middle East and North Africa Missions, this communications effort included
five steps:
• Baseline Research/Audience Identification [January 2016]
• DOC workshop/Message Framework [February 2016]
• Creative and Content Collection [March – July 2016]
• Pre-Campaign Launch Research Check [June 2016]
• Social Media Campaign [July – September 2016]
Step One: Baseline Research/Audience Identification [January 2016]
To better understand how to approach the development of a campaign, the Bureau of
Legislative and Public Affairs conducted a literature review that compiled existing research from
Missions, U.S. Government sources, and U.S. based think tanks. The research covered the
period between 2013-2015 on attitudes and perceptions towards USAID or U.S. humanitarian
aid as well as foreign development assistance. Audiences determined for this campaign were:
Egypt, Jordan, Lebanon, Morocco, and West Bank and Gaza focusing on men and women aged
15-34 in urban areas with middle school or higher education and that must use social media
(Facebook priority).
Step Two: DOC workshop/Message Framework [February 2016]
In February 2016, Missions and Bureaus held a Middle East communications workshop in
Frankfurt to identify common themes and priority messaging; present research of best media
platforms in each country; share data and facts on USAID programing in each country; and
identify stories to highlight. Missions that participated in this workshop included: Egypt,
Lebanon, Morocco, and West Bank and Gaza. The Bureau of Legislative and Public Affairs had
discussion with the Jordan Mission via phone calls, as the Mission was not able to send a
representative to the workshop.
The following values were identified by USAID communicators, in the Middle East and North
Africa as important foundations of the campaign:
• Opportunity – the ability for people to reach success through their individual skills,
unique talents, and environment.
• Tradition – responsibility to preserve and protect values, hospitality, and culture.
• Self-expression – ability to have a distinct voice.
5. Deliverables
• A unified regional messaging framework.
• A campaign video.
• A new website housing all Middle East and North Africa content:
https://www.usaid.gov/ourhands.
• A library of content for the Middle East and North Africa region that includes 20 videos
which focus on first-person story-telling [with Arabic translations].
• An Exposure platform that includes 10 photo narratives [including Arabic translated
versions].
• Three regional infographics.
• Pictograms designed for each Middle East and North Africa story.
• Hundreds of professional photos from across the region.
• A style guide developed with the campaign look and feel and assets that Missions can
use for any additional material they would like to produce with this theme.
• Social media toolkits shared with MENA communicators every two weeks for two
months including five Facebook posts and ten tweets per week.
• Posters that were used for a photo exhibition held in Washington during two weeks in
July 2016.
• Videos were screened at different high-level events including the White House Summit
on Global Development, the United Nations General Assembly events, the Global
Entrepreneurship Summit, and other events.
Social Media Campaign Results
Weber Shandwick measured impact of the social media campaign performance.
Overall Metrics: [from July 6 to September 21, 2016]
The success of this two months campaign was measured primarily in social media engagement.
During the timeframe of this campaign, content reached millions of young people across the
Middle East and North Africa. The most successful platform was Facebook that reached the
most people and achieved the highest engagement.
• Reach: The campaign reached 15.8 million people on Facebook.
• Audience growth: There were 85,000 total new followers for USAID’s five Facebook
mission pages [compared to 5,663 from April 25 to July 6, 2016].
• Interaction: 3.3 million people interacted with Facebook content [compared to 90,625
interactions on mission Facebook pages from April 25 to July 6].
• Engagement: 2.92% average engagement rate on Facebook.
• The number of times posts were viewed is 141 million.
• 7,583 comments were received on Facebook [including praise and motivational
messages directed at the people featured in the stories].
• The number of video views: 4.4 million views on Facebook.
• The number of video views: 130,000 views on YouTube.
• Most popular videos: “Hoda's Forest” [1.4 million views]; “Sons of Luxor” [1.2 million
views]; “Campaign video” [1.1 million views].
6. • The number of website views were 4,118 [U.S., West Bank and Gaza, and Jordan were
the most popular countries of origin].
• The number of story views on the Exposure account, were 4,564 with “Sewing Success”
as the most popular story.
Country Snapshots
Egypt
• 7 million people reached on Facebook [71% of potential audience].
• 1.1 million people interacted with content.
• 16,742 new followers on Facebook page [15% increase from 108,029 in July 6, 2016]
• 2.74% engagement rate.
• 1,501 total comments [most comments shared ideas on ways to strengthen
communities, as well as words of encouragement for the people featured in the stories].
• The “Campaign video” and “Sons of Luxor” were the most popular posts.
• The Mission launched the campaign at their Iftar with partners and shared with all staff
and U.S. Embassy Cairo.
Jordan
• 1.7 million people reached on Facebook [28% of potential audience].
• 421,888 people interacted with content.
• 8,813 new followers on Facebook page [4% increase from 211,440 in July 6, 2016].
• 3.04% engagement rate.
• 1,031 total comments [most comments shared encouragement for USAID and the
people featured in the stories, as well as ideas on how USAID and people in the Middle
East could make things better].
• The “Campaign video” and “Hoda’s Forest” were the most popular posts.
• The Mission shared campaign content with implementing partners and U.S. Embassy
Amman.
• Mission shared the social media toolkits with implementing partners. Jordan-specific
content drew the most engagement. Content from West Bank-Gaza also earned high
levels of engagement.
• The Mission is launching a countrywide paid media campaign starting October 30, 2016
building on the Middle East and North Africa regional campaign theme "Our Hands Tell a
Story" with Jordan-specific content. The campaign is aimed to incorporate television,
radio, print media, social media, and outdoor media (billboards) advertisements.
Lebanon
• 1.1 million people reached on Facebook [23% of potential audience].
• 309,248 people interacted with content.
• 3,535 new followers on Facebook page [145% increase from 2,438 in July 6, 2016].
• 3.29% engagement rate.
• 391 total comments [most comments were a combination of both praise and
encouragement toward USAID and the people featured in the stories].
7. • The “Campaign video” and “Hoda’s Forest” were the most popular posts.
• The Lebanon Reforestation Initiative highlighted the campaign, specifically “Hoda’s
Forest” video on its Facebook and Twitter platforms.
• The Mission shared the campaign content with partners and “Hoda’s Forest” was
screened during the launch of “The Cooperative of Native Tree Producers of Lebanon”
event on July 27, 2016. This event was attended by the Lebanon Minister of Agriculture
in addition to representatives from the Ministry of Agriculture, Lebanese University,
academic institutions, local community members, and was covered by more than 15
media outlets.
• Hoda, featured in the “Hoda’s Forest” video, was interviewed at the morning show on
Future TV Lebanon. The interviewer opened the show by noting the start of the
regional media campaign, repeating its tagline. The project manager from the Lebanon
Reforestation Initiative noted that they receive funding from USAID. Later in the
interview, she specifically talks about the regional media campaign, noting its focus is
not just Lebanon but other Arab countries and underscoring the positive role USAID
plays in its programming.
• The “Hoda’s Forest” video received extensive media coverage from the following local
outlets: Future TV, National TV station, and Orange TV. In addition, Al Hurra TV, an
international station, produced a short documentary on Hoda’s story.
Morocco
• 5 million people reached on Facebook [42% of potential audience].
• 1.1 million people interacted with content.
• 48,000 new followers on Facebook page [225% increase from 21,682 in July 6, 2016].
• 3.31% engagement rate.
• 3,172 total comments [both positive and negative comments (mostly aimed at women);
positive comments focused on USAID’s work, extending thanks and appreciation
towards the different initiatives featured].
• The “Campaign video” and “Hoda’s Forest” were the most popular posts.
• The Mission hosted its first Iftar with partners from the region of Tangier, Tetouan, and
Al Hoceima, where the “Girls in the Garage” video was screened.
• The “Girls in the Garage” video received exceptional engagement on social media and
extensive coverage from the following press during the campaign: Ya Bladi, Morocco
World News, Tel Quel, 2M, Al Aoula, La MAP, Lalla Fatima Magazine (Morocco), and El
Mundo (Spain).
• A new project titled Lumières/Ombres (Light/Shadows), is being produced by an
independent journalist for International Women's Day (March 8) highlighting the
inspiring stories of 100 Moroccan women. The book will feature Rajae Lachkar from the
“Girls in the Garage” video to talk about her experience. The project will entail a book, a
photo exhibition at a well renowned art gallery in Rabat, and also a feature on the 2M
television channel.
• Najlae Lachkar who is featured in the “Girls in the Garage” video participated in the
FLOTUS visit in Marrakech, including a conversation with First Lady Michelle Obama.
8. West Bank and Gaza
• 861,000 people reached on Facebook [19% of potential audience].
• 332,800 people interacted with content.
• 7,898 new followers on Facebook page [2% increase from 300,568 in July 6, 2016].
• 2.2% engagement rate.
• 940 total comments [comments focused on encouragement towards the ongoing
initiatives, as well as inquiries about USAID activities].
• The “Campaign video” and “Hoda’s Forest” were the most popular posts.
• The Mission shared campaign content with implementing partners, U.S. Consulate
General Jerusalem, and U.S. Embassy Tel Aviv.
• The “Our Power is Our Pain” video was picked up by Upworthy and currently has more
than 650,000 views there. In addition, the video was selected for inclusion in the 2016
Washington West Film Festival.
• The “Jerusalem PeacePlayers” video was featured on Maria Shriver’s blog who also
posted and tweeted the story receiving extensive engagement.
• The “Amani’s Big Idea” video was featured at the Global Entrepreneurship Summit and
at the White House Global Development Summit.
Key Conclusions
• Integration: Combining messaging and outreach efforts with resources; using a
consistent, simplified, and unified voice, provided a bigger platform with a greater
impact to share stories and messages.
• Content: Audiences related to stories of individuals from their communities engaging
with first-person videos and visual stories they could identify with. Producing the
content in local language [Arabic] helped increase views and engagement.
• Distribution: The campaign focused on targeting host country audiences via social
media that in turn was able to draw the attention of other media platforms including
press outlets, reaching more audiences.
Combining messaging and outreach efforts with resources; using a consistent, simplified, and
unified voice, that taps on synergies across Missions, and focusing on visual content, provided a
bigger platform with a greater impact to share stories and messages.