The memorandum details the specifications and issues of the Samsung NP36535C-S05US laptop, highlighting overheating problems mainly caused by its AMD processor during intense processing tasks. It suggests that while efficient for users needing fast performance, the laptop requires better hardware solutions and poses risks to the graphic card's durability due to heat. Reliable sources were consulted for user reviews and technical assessment, including issues related to software compatibility with Windows updates.

1. MEMORANDUM
Date:
To:
From:
Subject: Device and its Troubleshooting Research Report
Overview
The below memorandum provides precise information about Samsung NP36535C-S05US Laptop
specifications, characteristics and features about the device. Moreover, some problems were also
encountered in the device defined by users and their possible solutions have been suggested.
Need or Problem Discussion
Laptops are part of our daily usage whether students or professionals, everyone needs this device.
Laptops are compact forms of computers (PC) which have features “all-in-one” and portable to carry
to other places. In addition to it, many gamers have also being utilizing laptops for their gaming
purpose so it can be considered as suable for everyone.
Like every else device, this is also not a perfect invention. The main issue with this device is that it
can be overheated. This is due to the processor AMD which is being installed in the laptop. Gamers
and graphic designers often have fast processing requirement, this fast processing causes too much
heat generation which ultimately decay the processors’ performance. It has been observed that AMD
processors are merely fast for processing but they are not reliable for long-term reliability and
durability. (Quora)
Methodology
The information for the above device has been collected through many reliable resource websites in
which users put their reviews about the product and their faults have also been identified in those
sources. Specific key terminologies were used to search for the best result of the product. Following
sources were observed for relevant data collection: Samsung website, Amazon, ebay, Quora and
ExtremeTech.
Findings
The features of Samsung NP36535C-S05US contains the specifications 15.6” 1366x768 LCD Size,
dimensions 14.78”x1.29”x9.57” (D). CPU: AMD Dual Core, 2.7 GHz, 4MB Cache. DDR3 RAM
(Max 8GB Memory). AMD Radeon 7250 Graphic Card (shared).Built-in devices are Webcam
(1.3MP), Bluetooth (4.0), microphone, USB ports (2x2.0, 2x3.0). Weighing 5.16lb and battery
storage 48Wh. (Samsung). Official Operating System Windows7, (ebay). Price is offered as $269.99
by Amazon. (Amazon)
The major issue with the device is its increasing temperature while processing highly graphical
textures and workload. Although this laptop has heat exhaust system but even then it is not enough

2. to be secured from facing problems caused by overheating. This problem is not as simple as it
appears in words; it has direct effect on graphic card’s durability. (Quora)
Some other technical issues were found to be software issues or driver issues that followed by
updating the Windows 7, 8, 8.1 Operating Systems to Windows10. When the system upgraded to
Windows 10, the existing drivers crash due to mismatch between their actual existence and the
operating system. (Tech)
Conclusion
No doubt the product is efficient and user friendly for those who want their processes to be fast but
still there is room for the improvement in installing the right hardware in the laptop. Possible
solutions can be suggested after critical reviewing the main problems in this electronic device such
as software solutions and best alternative of installing the hardware. It would also help for the end
users and building their trust on it.
References
Amazon. (n.d.). All About Samsung Laptop. Amazon Retrieved from :
https://www.amazon.com/Samsung-NP365E5C-S05US-Dual-Core-A6-4400M-
Processor/dp/B00B5W2924.
ebay. (n.d.). Specifications of Samsung Laptop. Retrieved from:
https://www.ebay.com/p/Samsung-NP365E5C-S05US-15-6in-500GB-AMD-A-Series-
Dual-Core-2-7GHz-4GB-Notebook-Laptop-Black/144557220#ProductDetails.
Quora. (n.d.). Do Laptops with AMD Processors Face Heating. Quora Retrieved from:
https://www.quora.com/Do-laptops-with-AMD-processors-face-heating-problems.
Samsung. (n.d.). Specifications of Samsung Laptop. Retrieved from Samsung Official Website:
http://www.samsung.com/us/computer/pcs/NP365E5C-S05US-specs.
Tech, E. (n.d.). Samsung Suggests Not to Update to Windows10 Until it make Drivers.
ExtremeTech Retrieved from: https://www.extremetech.com/computing/229433-
samsung-suggests-you-dont-update-to-windows-10-until-it-gets-around-to-making-
drivers.