3. Provincial Information and Library Resources
Board (PILRB) is a crown corporation
Founded in 1935
96 public libraries throughout the province
◦ St. John’s 3
◦ Eastern 29
◦ Central 33
◦ Western 31 (including 6 in Labrador)
3
4. Lines of Business
◦ Information Access
◦ Information Lending
◦ Life-long Learning
4
7. A process where information relating to
library materials is entered into a database
according to standardized rules and practices
Cataloguing and processing done in
Stephenville, NL
7
11. In view of budget cuts:
Streamline the cataloguing and processing
processes
Standardize the facility layout to optimize
space utilization and
Minimize “muda”(waste) in library
operations
11
13. Identifies the VALUE in any process
Identifies all other process activities that do
not contribute to creating value while
consuming time and/or resources – WASTE
Focuses on elimination of WASTE
13
14. Value Stream Mapping
Pareto Diagram
Flow Chart
Cause and Effect (Ishikawa) diagrams
5 Whys
5S-Sort, Straighten, Shine, Standardize, Sustain
14
15. "A value stream map (VSM) is a specific tool in
Lean used to evaluate all the processes within a
workflow that are currently required to bring a
product and/or service from customer request
to delivery”
Customer defines value
Defined relating to time, cost and quality
Needs people experienced in the process
15
17. According to authors Martin and Osterling,
the current value stream map is a “visual
storyboard that shows how the work currently gets
done.”
The benefit of mapping the current state is to
get “an understanding of how work is actually
being performed in today’s environment” as
opposed to how a process could or should be
accomplished.
17
19. Data to gather about the current-state
process?
◦ Processing times
◦ Lead times
◦ Batch sizes
◦ Flow rates
◦ Customer expectations
◦ Percentage Complete and Accurate
◦ Cost
19
21. Search
Horizon
Bibliograhic
Record? Add to Existing
Record
Search
Bookware
Bibliographic
Record? Download & Edit
Create Manual Record
yes
no
yesno
Place Item on Cart
Recheck Record
Record
Correct?Fix Record
no
Put on Typing Shelves
21
22. Unpack Boxes Check Against Purchase OrderAttach Barcodes
Scan
Type Spine Labels
Print Allocation Codes on Books
Put on Shelf
Stamp
Bring Items to Mailroom and Shelve
Place on Shelves
for Cataloguers
Attach Spine Labels with Paperclip
Attach Spine Labels and PocketsScan
22
25. Provincial Information and Library Resources Board. (2015). Annual Report
2004-05,2005-06,2007-08,….,2014-15. Retrieved from
http://www.nlpl.ca/home/reports-plans.html
ConceptDraw. (n.d.). Value system Mapping: Sample 3 – Quality Lean
Management. Retrieved from
http://www.conceptdraw.com/samples/quality-VSM
Martin, K., & Osterling, M. (2013). Metrics-Based Process Mapping. Boca
Raton, FL: CRC Press
Hanken, T. (2011). Using lean to teach the technical services value stream:
an online continuing education course. [PowerPoint Slides]. Retrieved from
https:www.york.ac.uk/media/abouttheuniversity/supportservices/informatio
ndirectorate/documents/northumbriapresentations/HankenTNorthumbria.pp
t
25
28. Tacit
o Cognitive (mental models)
o Technical (concrete know-how)
Explicit
o Articulated, codified, and communicated in symbolic
form and/or natural language (owner’s manual)
Individual
Collective (created and inherent in the group)
28
30. To make knowledge visible and show the
role of knowledge in an organization.
To develop a knowledge-intensive by
encouraging and aggregating behaviours
such as knowledge sharing and proactively
seeking and offering knowledge.
To build knowledge infrastructure-not only
a technical system, but a web of
connections among people given space,
time, tools, and encouragement to interact
and collaborate.
30
