This curriculum vitae outlines Melissa Whiteman's experience as a Registered Veterinary Nurse, including her current role as Principal Nurse Manager at VetsNow Ltd Hull where she manages staff and operations, as well as her previous roles as Head Veterinary Nurse at various practices. It also lists her qualifications, memberships, and interests, and provides references.

1. Bechino Cottage, 60 St Barnabas Road, Barnetby Le Wold, North Lincolnshire, DN38 6JQ
01652 680971. 07947 380064. bechino@outlook.com
Curriculum Vitae
MrsMelissaKWhiteman. RVN.SQP-C.IACE.CertVN–ECC
Nationality British
Maidenname Fairfield
Drivinglicence Clean full car licence.
D.O.B 24.10.1977
Personal Attributes, Qualities and Skills
Qualified registered Veterinary Nurse that is organised, methodical, calm under pressure, reliable, practical, good at
problem solving, capable of working in a team or on her own, and can take direction well. Warm and approachable,
with a good sense of humour. Has good customer management skills and takes pride in the impression that she
portrays on behalf of the company. Setting high standards and always meeting deadlines. Learning new things
quickly and has an array of nursing, management and administration experience to bring to the workplace. Believing
in positive reinforcement, leading by example and maximising staff potential. Also in keeping up to date when it
comes to veterinary medicine and quality of veterinary and customer care.
EmploymentHistory
March 2010 to date … VetsNow Ltd Hull, c/o PDSA, 20 Brunswick Ave, Hull, Hu2 9AY
Principal Nurse Manager:
This job is nothing like any other job I have done. I do a lot more management and administration in this role. I am
responsible for managing a team of people and I am responsible for the running of the Hull Clinic. I do the Banking,
interpret KPI reports. Train, mentor and interview new and existing staff. Deal with day to day running problems.
Process staffs hours for payroll. Make sure that staff meet their financial targets. Carry out stock control. Perform
Member Practice visits. Maintain clinic equipment. Make sure that staff follow SOP’s/RCVS code of Conduct/H&S
protocols and promote Clinical Bench Marking. Perform staff yearly reviews. I encourage good call conversions and
quality call handling. Rota management, manage the clinics debts, banking differences and expenses. I do these jobs
in the clinic and from home via a company phone and laptop. I am capable of delivering what the company wants to
further the company interests.
Also on top of my management position I am a nurse and love the ECC side of nursing. Recently I have passed my
level 4 RVN cert in ECC and a certificate in Rabbits Awareness (biology/husbandry/medicine). I also go each year to
VetsNow Congress and do extra CPD in AMTRA topics to keep up my SQP-C qualification. Recently I have also been
mentoring two of the “Nursing Edge” students.
Oct 2005 to March 2010 … Vets4Pets, 33 Louth Road, Grimsby, DN33 2HP
HeadVeterinaryNurse:
This is a small animal clinic and my work day was split into admissions, running nurse clinics, assisting operations,
medicating/monitoring inpatients, cleaning, billing, stock ordering and completing pet insurance claims. I was originally
taken on as a Veterinary Nurse and then later promoted to Head Nurse in November 2007.
This practice ran for a long time on locum vets. It was at this point I was promoted to Head Nurse due to my efforts in
trying to keep the practice held together and running smoothly. I liaised closely with the area Manager daily, and carried
out many extra jobs/requests in work time and out. I dealt with client concerns and solved day to day problems. This
resulted in me winning the “Team Player” award at Vets4Pets Congress in 2008.

2. Jan 2005 to Sept 2005 … Rase Veterinary Clinic, Laceby Road, Grimsby
VeterinaryNurse:
This practice covered large and small animals. I was a member of a very large team of people. The very well equipped
practice consists of one large hospital and two smaller branch surgeries, as my experience was mainly in small animals I
mainly worked at the local Grimsby branch. As the practice was well staffed with a person for every job my worked
concentrated more on the specialist areas of nurse training for example administering drips/drugs, dental work, minor
surgery, monitoring anaesthetics and assisting operations
Feb 1996 to Nov 2004 … Waltham Veterinary Clinic, Grimsby Road, Waltham, DN37 0PR
HeadVeterinaryNurse:
This small animal rural practice with 1 veterinary surgeon in the local village of Waltham. I gained my veterinary
Nursing qualification there in 1999 and since that date I increased my responsibilities. I monitored anesthetics, carried
out minor ops under supervision and within the RCVS legal parameters, and set up drips etc. I also worked on an
emergency Call Out Rota every 2nd
week for the 8 years,
In 2003 I was promoted to Head Nurse. I was responsible for stock checking and ordering, maintaining equipment and
organizing rota’s. I also had the pleasure of training other members of staff. When the practice bought a branch surgery
in 2004 in the village of Ulceby (Ulceby Veterinary Clinic) I was responsible for getting it set up and running. I had
arranged to leave in the summer of 2004 but stayed until the November, when both surgeries where running efficiently
together and the new staff including my replacement where happy and confident in there jobs.
Education
• NVQ in Veterinary Nursing
• AMTRA SQP – C (companion animal)
• VN cert in ECC
• Burgess Rabbit Awareness Certificate
• 1 pass, 4 credits and 2 distinctions in City & Guilds in Animal Care
• Distinction in Animal Behaviour Diploma
• City & Guilds in Dog Grooming
• Hill’s pet Nutritional Councillor
• Multiple Certificates in Health and Safety, COSHH,
• Fire Marshal certificate
• First Aid certificate (First Aid at Work 2015)
• Childminding level 2
ProfessionalMemberships
• RCVS – RVN ref number: 6185528
• AMTRA – SQP-C ref Number: QC50333
Interests
• My main interest is in my animals and I have kept many pets over the years
• Walking my dogs
• I also do a lot of DIY when not at work. I like to keep myself busy and my hands dirty. I am currently (with my
Husband) renovating my home
References
1. Kristina Fisher MRCVS. Tel 07824705051.
2. Mr Malcolm Norman MBA. Vets4Pets Area Manager. Vets4Pets Ltd .