Lynda Kirby writes a letter to express her appreciation for Tina Kindel's work ensuring patients and families at Medical City and Medical City Children's Hospital are well cared for. As the manager of volunteer services, Kirby recognizes that Kindel individually assesses the needs of each patient and family staying at the Best Western Plus Dallas Hotel to make their stay as comfortable as possible. Kirby also notes that Kindel provides excellent service, keeps her informed of any issues, and gives timely feedback. Patients and families consistently share positive experiences about their time at the Best Western.