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Measuring Event Success
1.
MEASURING EVENT SUCCESS
2.
3.
For each major
Chamber event, staff ask attendees standard questions to measure the success of the event and the perception of the Chamber …
4.
On a scale
of 10-1, 10 being very likely and 1 being very unlikely, how likely are you to ... recommend the event? recommend the Chamber?
5.
Net Promoter Score
6.
Promoters / Passives
/ Detractors
7.
FOR EXAMPLE …
Promoters (43%+28%) - Detractors (1%+3%+3%+1%+1%+3%) = 59
8.
NET PROMOTERS FOR
EVENTS OVER TIME
9.
NET PROMOTERS FOR
CHAMBER OVER TIME
10.
Questions We Should
Be Asking
11.
Questions for Laura?
Download now