McDonald's provides efficient service to customers from the time they enter until they receive their food. The process begins with a greeting from staff who take the customer's order and send it to the kitchen. Cooks then prepare the food as per the order and ensure it matches the order number displayed. Customers receive their correct food order and enjoy it while seated at clean tables inside a well-maintained McDonald's restaurant.

1. Service Blue Print of MC Donald’s Family Restaurants
NishaPatel (M – 20)
Neha Sharma (M - 37)
Customer
Action
Entering in
to Mc. Don’
Looking at
Menu
Service On
Stage
Greeting
Customer
Ordering
Food
Receiving
Order from
Customer
Back Stage
Action
Sending Order
to Cook
Food making as
per customer
order
Support
Processes
Ordering/
Stocking/
Inventorie
s
Grabbing food from
back if it is
unavailable or
waste
Cleaning machine
Cooks giving
food for
distribution
Deliver food
to customer
as per order
Sitting on
Table
Received food
as per order
number & Eat
Physical
Evidence
Road Parking
Reach to
Counter
Looking at
Mc. Donald’s
Take Receipt
of Order
Order number
display screen