1. m a r t i n @v a r r ow - ne wb . fr e e s e r v e . c o . uk ▪ +4 4 ( 0 ) 7 9 6 6 5 6 3 6 0 1
MartinVarrow
Personal Information
Address: 15 Peterborough Road, Newborough, Cambs PE6 7RE
Email: martin@varrow-newb,freeserve,co.uk
Linkedin URL: http://www.linkedin.com/pub/martin-varrow/2/63b/bb2
Education
Bristol Polytechnic ▪ 1981 Higher National Diploma in Building
(University of the West of Further Diploma in Technology & Management
England) Chartered Institute of Building Final Examinations I & II,
Royal Institute of Chartered Surveyors Final Examinations I
Professional Experience
The Open University, Chief Information Office., Milton Keynes, United Kingdom
The Open University is the UK's leading provider of high-quality distance learning, accessible to all, and as
part of the UK Higher Education sector, it is undergoing a period of substantial change. To help the Business
respond and be ready to these challenges, as part of the Business Performance Improvement team, I am
tasked with working with partners throughout the organisation to identify opportunities for change and to
deliver efficiencies. This work includes:
 Working with business partners to develop change strategy roads maps and implementation plans.
 Undertaking business process and performance review work to identify scope for improvement and
efficiency.
 Reviewing and following-up these business change initiatives to ensure successful delivery
 Producing Business Process documentation, and written and verbal reports to project stakeholders
and Management.
Also, as an active member of the wider Change Community, I am working with other Project Management
professionals embedded within both academic and administrative units to successfully deliver the University's
strategic objectives, to support one another through our shared knowledge, experiences, opportunities and
aspirations.
Johnson Controls Ltd, Global Workplace Solutions, Aldershot United Kingdom
A leading global Facilities Management provider to mainly Blue-Chip and High Tech companies with a multi-
million dollar turnover. Part of a larger group providing Building Control and Automotive systems. Major
competitors – ISS, CBRE, Jones Lang Lasalle
Performance Manager – Operational Excellence Department. ▪ October 2007 – December 2013
Main Responsibilities
 Support, advice & training on creation of Key Performance Indicators to measure performance against
existing Service Level Agreements with clients, and Data Capture methodologies
 Creation of Performance Scorecard system to reflect KPI/SLA Structure
 Provision of Management Information Reports to display results from Performance Scorecards
Key achievements
 Developed, implemented & maintained the internal scorecard system (GPSS) within the EMEA region,
using Performance Scorecard tools for management information and Best Business Practice sharing.
 Creation of bespoke customer-facing scorecards & dashboards for customer accounts (Life Sciences,
Industrial, Technology & Retail), from conception to final user acceptance, including training, process
control and documentation.
 Developed & implemented a web-based survey tool for a global Supplier Performance Measurement
(SPM) system to measure Supplier performance, including training, reference materials, process control &
reporting.

2. m a r t i n @v a r r ow - ne wb . fr e e s e r v e . c o . uk ▪ +4 4 ( 0 ) 7 9 6 6 5 6 3 6 0 1
Operations & Performance Manager– Major Petroleum Retail Account ▪ February 2006 – October 2007
Main Responsibilities
 Implementation of Data gathering strategies for Maintenance Operations by Self-perform engineering
team & 3rd Party Suppliers
 Analysis of data to provide Management Information to both Account team & Client
 Identifying, Implementing and specific targeted improvement projects based on this analysis
Key achievements
 Provision of over $600k of contractual savings and efficiencies.
 Suite of approved Management Reports for regular Contract Review meetings
 Advice/recommendations on provision of new equipment programmes based on analysis of data
Six Sigma Blackbelt – Continuous Improvement Department ▪ April 2003 – February 200
Main Responsibilities
 Project management of Six Sigma Improvement programmes on selected Support Services including
Supply Chain and Finance, and Hard Services such as Engineering, Cleaning, and Maintenance
 Use of statistical analysis tools to drive down costs, improve efficiency and reduce variation on FM service
processes.
 Control of project team from definition of the problem until the identified solutions are proved to have given
significant improvement to the overall satisfaction of the customer
Key achievements
 Full Six Sigma Certification achieved for completing 4 major projects
 Over $1.7 million in hard savings delivered in a 3 year period
 Assisted in successful Contracts Rebids with demonstrable improvements and cost savings
Facilities Manager – UK Industrial Manufacturing Account ▪ July 1998 – April 2003
Main Responsibilities
 Implementation and management of a new multi-site Industrial FM contract including implementing 3rd
Party Cleaning, Security, Building Maintenance, Waste Disposal and Soft Services.
 Preparation of periodic budgetary and financial reports, forecasts and data from financial management
database to both the client and the senior management team, on a £3million total contract value
 Implementation & management of Additional Works programme, rising to a value of $800k
Key achievements
 Successful implementation of the contract followed by an enhanced contract rebid after 3 years
 Successful TUPE transfer of existing client staff including inductions, training,
 Transfer of 3rd Party Cleaning subcontractor into in-house group including 65 staff
Procurement & Finance Manager – Petrochemical R&D Account ▪ May 1995 – July 1998
Main Responsibilities
 Overall responsibility for procuring all aspects of sub-contract and material requirements across a multi-
million pound FM contract to the Petrochemical R&D industry, including specialist materials and services
for R&D project works.
 Managing an on-site financial team including Bought and Sales Ledger functions and providing
management information and reports to both internal and external customers.
Key achievements
 Improving & managing Engineering Additional Works programme, rising to a value of $1.5million
 Redesign and automation of Management Information system for Client Reporting
Buyer – Johnson Controls Head Office ▪ June 1993 – May 1995
Main Responsibilities
 Purchasing for a major facilities/project maintenance contract for a major IT manufacturing plant ,
including all sub-contract and material supply, cost control and buying savings
 Major procurement projects on FM contracts nationwide in Head Office purchasing department, including
National agreements for 3rd Party services and materials
Key Achievements
 Implementation of a new on-site purchasing function following the loss of Purchasing Support when the
FM services were outsourced.
 Creation of Management Information reports for purchasing activity within the Head Office Procurement
group.

3. m a r t i n @v a r r ow - ne wb . fr e e s e r v e . c o . uk ▪ +4 4 ( 0 ) 7 9 6 6 5 6 3 6 0 1
Construction Industry Experience December 1983 – June 1993
Senior Buyer - Warings Contractors Ltd
Main Responsibilities
 Management and organisation of purchasing department including plant and fleet management, capital
equipment purchase and head office administration
 Preparation of financial reports for the Directors.
Key Achievements
 Introduction of computer-based purchasing and estimating system into Purchasing Department
 Implementing Computer-based materials scheduling system
Buyer - Tarmac Construction Ltd
Main Responsibilities
 Purchasing all sub-contract services and materials for individual projects up to £8 million. Preparation and
overall control of sub-contract documentation.
 Scheduling of sub-contract services and materials from contract drawings and documents. Production of
resource schedules/programmes and purchasing.
Key Achievements
 Buying savings quantified and recognized by Senior Management team
 Buying activity extended to tenders and bids
Contracts Co-ordinator - Laing-Mowlem-Arc Joint Venture
Main Responsibilities
 Programming and planning contracts, planning and resourcing the provision of materials and services to
civil engineering contracts up to £25m within UK and abroad
Key Achievements
 All materials scheduled ahead of time for export to a contract on the Falkland Islands
Skills
 Six Sigma improvement methodology and project management.
 Contract administration and management.
 PRINCE2 Project management, Foundation & Practitioner
 Liaison and negotiation with Client Representative’s up to director level
 Liaison/feedback to other members of the management team.
 Production of financial data/reports for senior management.
 Introduction of computer finance/management systems.
 Organisation & management of purchasing and contract administration departments.
 Introduction of ISO 9002 & 14001 control procedures to an account.
 Procurement of major FM/Project suppliers/sub contractors.
 Advanced level user of Microsoft Excel especially data analysis & handling, and reporting
 Competent in use of Microsoft, Word, Access, Visio & PowerPoint
 Experienced user of Minitab statistical analysis software, Cognos Business Intelligence tools and
Actuate BIRT Performance Scorecard
 Implementation and development of Maximo Computer Managed Maintenance systems
 Managing a team of junior managers/supervisors across all aspects of FM.
Personal Interests
I enjoy watching and helping to run Motor Sport events and have a special interest in Classic Minis. I am
currently researching my Family History, and for exercise I enjoy walking, cycling and I play the occasional
game of squash.
I am currently the secretary/treasurer of the Newborough Youth centre, which provides a drop-in type
environment for young adults in my local area.