Marriott Hotel Islamabad Islamabad is the capital of Pakistan and tenth largest city in the country, covering an area of 906 square kilometers. It is one of the most cosmopolitan and urbanized cities and is ranked as Gamma- world city. It hosts a large number of diplomats, politicians and government employees. Islamabad boasts the highest litracy rate in Pakistan and has the most advanced educational institutes in the country. On account of all these factors, Islamabad has become a bustling metropolis. The Islamabad Marriott Hotel is located at the foot steps of famous Margalla Hills.

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2. PRESENTED BY :- AHMAD ALI
REG.NO:- 3499-IIUI

3. TOPIC
SOPS OF MARRIOTT
HOTEL OF ISLAMABAD

4. What is a Standard Operating Procedure (SOP)?
• An SOP is a procedure specific to your operation
that describes the activities necessary to
complete tasks in accordance with industry
regulations, provincial laws or even just your
own standards for running your business. Any
document that is a “how to” falls into the
category of procedures. In a manufacturing
environment, the most obvious example of an
SOP is the step by step production line
procedures used to make products as well train
staff.

5. ABOUT MARRIOTT
Marriott International, Inc. is a leading
global lodging company with more than
6,000 properties in 122 countries and
territories, reporting revenues of more
than $17 billion in fiscal year 2016.
Founded by J. Willard and Alice Marriott
and guided by family leadership for nearly
90 years, the company is headquartered
outside of Washington, D.C. in Bethesda,
Maryland.

6. ISB MARRIOT HOTEL
The five-star international Islamabad Marriott
Hotel is located at the foot steps of the famous
Margalla Hills and is within close proximity to
Rawal Lake, the town center, President & Prime
Minister Houses, Ministry of Foreign Affairs,
Senate, Parliament House, Foreign Missions,
World Bank, Government Offices, corporate
sector, Print and Electronic media offices etc.
The Hotel is a favorite rendezvous of politicians,
diplomats, businessmen and movers and shakers
of the country. Owing to the perfect location of
the hotel, it hardly takes half an hour .

8. Guest Rooms
• Newly renovated deluxe rooms, broadband internet ports and wireless
access, 42" plasma screen TV.
• Electronic Safe Deposit Box in each room
• Newly renovated Executive rooms, broadband internet ports and
wireless access, 42" plasma screen TV.
• All Room Door has an Electronic Locking System
• Fabulous view of the Margalla Hills
• Direct access from elevator landing to fabulous Health Club , GYM
with Spa & pool
• Book 10 or more rooms at this hotel

9. ROOM OVERVIEW
Furniture and Furnishings:
>Chair
>Alarm Clock
>Safe, in room
>Outlet with dual voltage adaptors
>Table with seating for 1
>Desk, writing / work, electrical outlet
>Iron and ironing board
>Washer and dryer
Food & Beverages:
>Room service, 24-Hour
>Bottled water, complimentary
>Coffee maker / tea service
>Instant hot water
>Mini-bar

10. Bath and Bathroom Features
>Shower
>Hair dryer
>Robe
>Slippers
Kitchen features
>Mini-refrigerator
Internet and Phones
>Phones: 3
>Phone features: voicemail, and speaker phone
>High speed Internet, complimentary
>Wired Internet, for a fee
>Wireless Internet, complimentary

11. Rooms
Maximize your time in Islamabad
a). Guest room
(King, Mountain view)
b) Executive level
(Guest room, King or Twin/Single Bed(s), Mountain view)
c) Executive level
(1 Bedroom Junior Suite, King )
d) 1 Bedroom 2 room Suite
(King, Bathrooms: 2)
e) 1 Bedroom 2 room Suite
(King)

13. Deals & Promotions
Discounts & Savings
 Air, Car, and Vacation
Packages
(Book your perfect vacation or
weekend getaway.)
 Marriott Rewards
(Redeem your Marriott Rewards
points to stay here.)
 AAA/CAA
(Use yourAAA/CAA
membership to save on
everything from room rates to
spa treatments at over 2,600
Marriott hotels.)
 Marriott Senior Discounts
(If you’re 62 years or older, you can
save at least 15% on your room rate
at over 2,000 Marriott hotels.)
 Corporate / Promotional
Code
(Enter your valid code when
making a reservation to take
advantage of special rates and
promotions.)
 Government & Military
(Qualified government employees
and military personnel are eligible for
special rates and offers.)

14. Xavier Health Club
• The Xavier Health Club is equipped with state of the
art gym, steam rooms and saunas with an indoor and
outdoor swimming pool. The gym features equipment
for cardiovascular and strength exercises .Professional
personal trainers are also available.
• Hours: 24 Hours, 7 days a week
• Appointment is Required.
• Phone: +92 51 2826121, ext. 2638

15. Dining
At this Hotel
Dining Services
•Room service, 24-
hour
• Room service
Breakfast
• Buffet breakfast, fee from
15.00 USD
• Continental breakfast,
fee from 11.00 USD
• Full American breakfast,
fee from 18.00 USD

17. Fitness
Xavier Health Club
• (Hours: 24 Hours, 7 days a week)
Health Club
(Hours: 24 Hours, 7 days a week)
Equipment & Services
• Cardiovascular Equipment
• Free weights
• Additional equipment: Medicine Ball,sPlates and body bards
• Fitness classes: Complimentary

18. Swimming
Indoor Pool
• Days: sun, mon and Tuesday
• Indoor
• Towels provided
• Children's Pool
Outdoor Pool
• Outdoor
• Towels provided
• Children's Pool
• Heated
Whirlpool
• Towels provided

19. Maps & Transportation
Islamabad Marriott Hotel

20. Equipment & Services
Meeting Equipment
• AV equipment
• CD player
• Film projector
• LCD projector
• Microphone
• Overhead projector
• PAsystem portable
• Stage: portable
• TV
• TV production service provider
• Walkie talkie radios
Meeting Services
• AV technician
• Carpenter
• Copy service
• Decorator
• Electrician
• Laborer
• Locksmith
• Photographer
• Security guard
• Videoconferencing

21. Business Services
• Copy service
• Fax service
• Full-service business center
• Messenger service
• Network/Internet printing
• On-site Business Center is Staffed
• Post/parcel
• Secretarial service
Business Equipment
• Computers
• Printers
High-speed Internet
access
• Meeting rooms:Wired,Wireless
Catering
• Afternoon Break
• Coffee Break
• Dinner
• Lunch
• Reception

22. Arrival Information
InternetAccess
• Guest rooms: Complimentary
Wireless, Wired
• Lobby and public areas:
Complimentary Wireless
• Meeting rooms: Wireless, Wired
Pet Policy
• Pets not allowed
Parking
• Complimentary on-site parking
• Complimentary valet parking
Property Details
• 5 floors, 269 Rooms, 19 suites
• 17 meeting rooms, 44,492 sq ft
of total meeting space

23. Hierarchy of Front Office
, Front Office manager
Ass. Front office manager
Duty manager Guest relations manager
AYS
manager
Business center
Manager
Reception
Shift-in
charge
Bell
captain
Transport
manager
Protocol
officer
Bookshop
Supervisor
Guest Relation
officer
AYS
Officer
Business
Center
Excutive
Reception
GSO
Bell boy Door
Man
Driver
Airport
GSO

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