Mark Lake is an IT engineer specializing in Apple OS X and IP Telephony systems. He has 29 years of experience in desktop and server support across Windows, Linux, and Apple operating systems. His current role involves supporting over 100 Mac clients, 30 iOS devices, OS X servers and storage servers, as well as administering a Mitel IP Telephony system of over 300 phones across multiple sites for Barking & Dagenham College. He was responsible for setting up the iCreate space creative hub at the college, which included installing and managing 40 Macs and supporting additional hardware and software.

1. Mark Lake
Technical Skills
Active Directory
Antivirus
Apple iOS / OS X
Desktop Support
Infrastructure Support
IP Telephony
JAMF Casper
Linux
MDM
Network Support
Server Support
Troubleshooting and Diagnostic
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Personal Skills
Communication
Computing
Confidence
Customer Service
Decision making
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Organisation
Problem Solving
Project management
Teamwork
Info
29 Years of age
www.marklake.co.uk
uk.linkedin.com/in/lakem/
/// Profile
A confident IT engineer specialising in Apple OS X and IP Telephony.
Extensive and practical experience working with a wide range of
technologies including desktop and server based systems, resolving any
issues raised with the support helpdesk.
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with an eye for detail. Bright and talented with a strong technical
background.
Friendly, professional and flexible. Works well independently with minimum
supervision. A keen team player as well as confident leader.
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work and multi-task under pressure. Dedicated and aims to achieve
consistently high standards and business objectives.
Appreciates a new challenge and works hard towards making a positive
difference. Accepts problem solving and troubleshooting as a good
opportunity to learn.
CRB checked.
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/// Current Employment
August 2012 to present
Barking & Dagenham College
Apple & Telephony Support Officer
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servers and Storage Servers, across multiple sites, within a Windows
environment.
Workstation and server installation
Domain and Directory integration
Image creation and deployment using JAMF Casper and Deploy Studio
Software licensing, deployment and patching
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Computer and Mobile Device Management using JAMF Casper
Setting up and managing shared storage over AFP, SMB, iSCSI
Various other hardware and software support across multiple platforms
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(3300) controllers, two Mitel Border Gateways supporting thirty Resiliency SIP
Trunks, over three hundred IP phones, fifty DECT WiFi phones, three Switchboard
Consoles, Softphones, and various other IP SIP devices including the
incorporation of analogue telephony devices, over multiple sites.
Administration of devices and licenses on the Mitel controllers across all sites.
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units and other SIP telephony devices.
Managing various ring-group, hunt-group, call routing, class of service and
restriction and voicemail set-ups.
Customising set-ups for different departments according to their requirements.
Network configuration
Liaising with maintenance and support contractors
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security manager and other system support workers to make sure systems are
fully integrated. Liaising with external contracted maintenance and support for the
above systems.
Managing and supporting projects, across all sites and teams. Taking care of
ordering, procurement and liaising with contractors and suppliers.

2. /// Recent Projects
iCreate Space
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College. It was designed to be a creative hub and provide a teaching space
based on creative and entrepreneurial development. The IT kit consisted of
forty Dell XPS 27 PCs, thirty Apple 27-inch iMacs, ten Apple 15-inch
MacBook Pros, HP Large Format printer/plotters, Canon photocopier, as
well as various AV setups and the network infrastructure to support it all.
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MacBook Pros and the RenderPal renderfarm, as well as any telephony
requirements. All of the iMacs and MacBook Pros were enrolled and
managed via JAMF Casper suite. Software installation consisted of Adobe
CC Master Collection, Autodesk Maya and Mudbox, Google Sketchup Pro,
as well as all of the required drivers and plugins to support additional
hardware used within the iCreate space.
/// Previous Employment
August 2010 to August 2012
Barking & Dagenham College
Mac and Media Support Officer (Senior Learning Resources Officer)
August 2005 to August 2010
Barking & Dagenham College, Dagenham Road, Romford, EEsssseexx,, RRMM77
0XU
Senior Learning Resources Assistant in Photography and Media
September 2000 to August 2005
T&B Photographic Ltd, 31-33 North Street, Romford, Essex, RM1 1BE
Sales Assistant in Photographic Hardware and Consumables
/// Education
2001 – 2005
Barking College, Dagenham Road, Romford, Essex, RM7 0XU
1996 – 2001
The Sydney Russell School, Parslose Avenue, Dagenham, Essex, RM9 5LQ
/// Qualifications
MARCH 2006 C & G Level 3 Certificate for the Inspection and Testing of
Electrical Equipment
JULY 2005 - HND in Photography
JULY 2003 - ND in Photography
JUNE 2001 - 10 GCSE Passes
/// Other Interests & Hobbies
Computer Repair
Programing/Coding
Gym
Guitar
Photography
/// References
Available on request
Cooking/Baking
Reading
Hardware
Apple iMac
Apple MacPro
Apple MacMini
Apple MacBook Air
Apple MacBook Pro
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Apple iiPad & Phone
Dell Optiplex Desktops
Dell Power Edge R410, R710 Server
Mitel 3300 MXe III
Mitel 5304, 5312, 5340 IP Phones
Mitel 5624 WiFi DECT Phones
MMiitteell 55550000 IIP Console
QNAP QTS NAS
Raspberry Pi
Software
Adobe CS6 and Adobe CC
Apple OS X Server (10.6 to 10.9)
Apple Configurator
Apple Remote Desktop
Autodesk
JJAAMMFF CCaassppeerr SSuuiittee
Paxton Net2
Operating Systems
OS X - Supported 10.4 - 10.10
OS X Server 10.6 - 10.10
iOS
Linux
Unix
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Windows Server 2008, 2012
Mitel Standard Linux (MBG)