Mike Dillon, Chief Technology Officer of Quest, believes that data security is overly prioritizing in many companies, strangling flexibility and growth. While protecting consumer information is important, it has taken priority over initiatives that could help organizations grow and become more efficient. Selecting the right service provider is important for handling security, but companies must still stay involved, manage risks, and not assume purchasing a solution means forgetting about security. The best approach is for companies to start with a risk management consulting engagement to outline a plan before purchasing security products.

1. Interview with: Mike Dillon, Chief
Technology Officer, Quest
Data security is strangling many
companies, according to Mike Dillon,
Chief Technology Officer, Quest.
“Security has taken over priority in
businesses, strangling flexibility and
growth. Many companies have
dedicated all their technology initiatives
to fortify their business, protect
consumer or patient information, while
initiatives that could help the
organization grow and become more
efficient operationally have taken a back
seat. This is not the best approach,”
Dillon advises.
Quest, a technology management
company, is a solution provider at the
marcus evans CFO Summit XXX
Spring 2015, May 14-16, and
National Healthcare CXO Summit
Spring 2015, May 17-19, both in Palm
Beach, Florida.
What risk management issues are
businesses facing today in
protecting customer or patient
information?
The challenge we are seeing at the
executive level is in knowing where all
of their data originates, travels, and
rests, where all the systems are being
pulled from, and understanding their
level of risk. The cloud environment and
big data have added new twists -
companies do not control where their
data resides and probably do not control
how it is protected.
Many executives think they have
successfully transferred risk to an
outside organization, their service
provider is HIPPA certified and has all
the different requirements covered, but
that is a misconception. In reality,
service providers are taking on
contracts, but the business still owns
the risk of what happens to their data
and customer’s personal information.
Is this about selecting the right
solution provider to handle the job?
Selecting the right service provider is a
big deal, but the organization must be
aware of risks, manage and mitigate
them. It is about partnering with a
provider, staying involved and being
vigilant.
The risk of cybersecurity or an
employee hitting the wrong button
never goes away. A company cannot
rely on purchasing a solution and forget
all about it.
Could this be handled in house?
Doing it in house can be much more
expensive, and most organizations are
not prepared for it. It is almost
impossible for an in house IT
department to maintain the expertise
and monitor risks that pose serious
business threats. So much is changing
every day! It is better off partnering
with a firm that focuses on IT, so the
company can focus on initiatives which
can help it innovate and grow.
When a company went into the business
of healthcare, or whatever it might be,
it was looking to provide the best care
possible to its patients, but in today’s
world, it has almost become an IT
business as it has to be so diligent with
its IT, meeting compliance and
regulations, and protecting data.
How should they start off their risk
management program?
The best approach is to begin with a
consulting engagement, to have a
probing discussion with Risk Manage-
ment experts and outline a plan of
action to mitigate risk. There may be
areas they had not realized that might
be at risk. This should be done before
purchasing a product that will
supposedly solve all their problems, as
most of the time it does not.
A company
cannot
purchase a
solution
and forget
all about it
How Data Security is
Strangling Companies and
What to Do About It

2. About Quest
Quest, a worldwide leader in technology management, offers professional, cloud and managed services. Either on-site or from our
secure global service delivery centers, Quest provides risk management, security, disaster recovery, business continuity, data
backup and replication, Desktops as a Service, virtualization, system performance, application development, wireless, hosted HD
video conferencing, telecommunications & transport, VoIP, consulting and IT staffing solutions. QuestFlex®, a flexible service level
agreement, allows companies to “Invest in the Capability, Not in the Product®” by providing technology capabilities customizable
to their requirements.
www.questsys.com
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For more information, please visit: www.marcusevans.com
To view the web version of this interview, please click here: http://newsrelease.marcusevans.com/MikeDillon
About the CFO Summit XXX Spring 2015
The CFO Summit XXX is the premium forum bringing senior finance executives and
solution providers together. The Summit offers service providers and CFOs an
intimate environment for a focused discussion of key new drivers shaping the future
of the industry. Taking place at the Eau Palm Beach Resort & Spa, Palm Beach,
Florida, May 14-16, the Summit includes presentations on cyber security, emerging
markets, strategic growth practices to drive profitability and talent development.
www.cfosummits.com
About the National Healthcare CXO Summit Spring 2015
The 12th National Healthcare CXO Summit is the premium forum bringing senior
level healthcare executives and solution providers together. The Summit offers an
intimate environment for a focused discussion of key new drivers shaping the
healthcare industry. Taking place at the Eau Palm Beach Resort & Spa, Palm Beach,
Florida, May 17-19, the Summit includes presentations on navigating new
regulation, supporting growth through collaboration, managing population health,
clinical integration and achieving operational excellence.
www.nhcxosummit.com
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