Social Media Savvy - March 2012

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“Social Media Savvy” is our CEO's monthly column about all things hospitality & social media in Hotelier Middle East, the largest hospitality & tourism industry publication in the Gulf region. This is March 2012's column, which dealt with social media monitoring and listening to and reacting to online buzz. Find out more at www.hoteliermiddleeast.com/opinion/columnists/ or www.iconsulthotels.com Would you like Iconsulthotels experts to write for you, too? Have a look at http://qoo.ly/3ntq9

Business

With so many events of international importance occurring within the next five years (Expo 2020, the FIFA 2022 World Cup and so on) there’s no doubt that the Middle East will be at the forefront of improving hotel design practices in order to provide guests with optimal levels of comfort, convenience and satisfaction. The organizers of the Hotel 360 - The Hotel Business Conference looked around the world for examples of ambitious new trends that are coming to define the next generation of hotels. With the Middle East always vying to be Number 1, there’s no doubt that you’ll see some of the following appear across hotels in the Middle East in the near future.

Can hotel rooms ever be too tech?

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Iconsulthotels CEO, Martin Kubler, presented his thoughts on technology in hotel rooms on day 2 of the Hotel Show 2015, which took place in Dubai, United Arab Emirates, in September 2015. Martin spoke about the role in-room technology plays for today's travelers, their likes and dislikes, and how hotels should implement technology. Looking for an MC, moderator, or keynote speaker? See what Iconsulthotels can do for you here: http://qoo.ly/ebtb

Iconsulthotels feat. in Destination MICE (January 2015)

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MICE Industry Expectations for 2015 in the Middle East and Asia: Our CEO, Martin Kubler, was interviewed for the January 2015 edition of Destination MICE. Destination MICE is an upmarket digital magazine with a business focus and extensive coverage of new venues, event organisers, service providers, and the latest MICE industry news and updates. The magazine is designed to help MICE industry stakeholders explore industry news and trends. It is especially formulated to showcase the diversity and global growth of the MICE industry worldwide. For expert industry commentary & insights, contact Iconsulthotels today: http://iconsulthotels.com/

The Social Customer Engagement Index 2014

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The Social Customer Engagement Index 2014: Results, Analysis, and Perspectives. Measuring Use and Effectiveness of Social Media Tools for Customer Service. The study's main objective was to learn more about organizational efforts to leverage social and mobile technologies and to identify the impact these efforts are having on support goals and objectives. Additionally, the report examines how plans, approaches and strategies have evolved over time. Included in the report is an executive summary highlighting some of the key findings and takeaways coming out of the study. The report takes a look at some year over year comparisons and finds interesting trends in key areas to dig into. A new survey question about investment strategies in social service programs revealed how some segments of the survey population allocate their funds and what impact this has on program satisfaction levels and results. The report was written by Brent Leary, commissioned by Social Media Today, and sponsored by SAP (NYSE: SAP). The report was released in Q1 2014 and is based on a survey fielded in 2013 with 1,258 participants.

Social Media Savvy - December 2014

Iconsulthotels

“Social Media Savvy” is our CEO's monthly column about all things hospitality & social media in Hotelier Middle East, the largest hospitality & tourism industry publication in the Gulf region. In November 2014, our CEO wrote about Google+ and Google's new business dashboard. Find out more at www.hoteliermiddleeast.com/opinion/columnists/ or www.iconsulthotels.com Would you like Iconsulthotels experts to write for you, too? Have a look at http://qoo.ly/3ntq9

Speaking Out - December 2014

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"Speaking Out” is Iconsulthotels CEO Martin Kubler’s monthly column about all things travel & leisure in Travel & Tourism News Middle East, the longest established travel trade publication in the Middle East. In December 2014, Martin talked about public transport and shared his leisure & tourism wishlist for 2015. Find out more at http://www.ttnworldwide.com/Article/15601/ or www.iconsulthotels.com Would you like Iconsulthotels experts to write for you, too? Have a look at http://qoo.ly/3ntq9

Destination 2.0 - Digital Travellers and the Destination Oman: International ...

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Our CEO, Martin Kubler, gave a day-opening keynote speech on day 2 of the conference, which dealt with hospitality innovation and tomorrow's guests and travelers. Martin spoke about how today’s hotel operations must change to cater to tomorrow’s travelers, the move from last-minute to very-last-minute bookings, the continuing rise of mobile bookings, and the emergence of new social currencies. Looking for an MC, moderator, or keynote speaker? See what Iconsulthotels can do for you here: http://qoo.ly/ebtb

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