The document provides guidance on management techniques, structures, and performance. It discusses the importance of execution, alignment, accountability, and coaching. It emphasizes clarity of direction, humility, and striving to be the best. Traits of management excellence include understanding organizational strategy and team dynamics. Reasons health club managers fail include having to balance the needs of employees, members, and the organization. The ideal sales process and common reasons customers leave businesses are also outlined.
5 Reasons You Will Fail At Open Networking!Stuart Walton
Fact - Networking brings companies a rich stream of new contacts and business that can make them more successful & profitable
Fact - Networking help them to understand their customers and the marketplace better whilst testing their message and its effectiveness.
"Making the right connections can make the difference between success and failure in business. The trick is doing it in a room full of strangers!"
“Keep in mind that networking is about being genuine and authentic, building trust and relationships, and seeing how you can help others.”
There is a reason Hollywood produced a movie called Horrible Bosses, as well as a sequel. Listen in on conversations at a happy hour on any given Friday, and you will hear all about them. Bad bosses can be found at every level of management, and they often display the same characteristics. ...
Co-founders and Startups: What Makes a Successful Team?Mike Chan
This is a presentation from NYU Stern Professor Jason Greenberg about what makes for a successful startup founding team. He highlights the necessary mix of relationships, roles, and rewards that lead to company viability.
5 Reasons You Will Fail At Open Networking!Stuart Walton
Fact - Networking brings companies a rich stream of new contacts and business that can make them more successful & profitable
Fact - Networking help them to understand their customers and the marketplace better whilst testing their message and its effectiveness.
"Making the right connections can make the difference between success and failure in business. The trick is doing it in a room full of strangers!"
“Keep in mind that networking is about being genuine and authentic, building trust and relationships, and seeing how you can help others.”
There is a reason Hollywood produced a movie called Horrible Bosses, as well as a sequel. Listen in on conversations at a happy hour on any given Friday, and you will hear all about them. Bad bosses can be found at every level of management, and they often display the same characteristics. ...
Co-founders and Startups: What Makes a Successful Team?Mike Chan
This is a presentation from NYU Stern Professor Jason Greenberg about what makes for a successful startup founding team. He highlights the necessary mix of relationships, roles, and rewards that lead to company viability.
Are you overwhelmed, burning out or burning up? Learn the secret that world-class athletes and top CEOs apply to not only get more done in less time but actually enjoy the tasks set before them. The issues discussed in this practical seminar can actually reverse your slide into mediocrity and dissatisfaction. A MUST for anyone who wishes to become more valuable to their company.
This presentation offers definitions of National and Corporate Culture and shows where, when and why they are important in establishing successful international partnerships. The same principles around Corporate Cultural Differences apply in domestic JVs and M&As.
Networking as a Sales Tool - 5 Sure-Fire Steps to Increase Sales SuccessThe Chief Storyteller
Generally, a networking event is one big blind date. You never know who you will meet next. Networking is all about the deliberate development of professional relationships. Just as with personal dating, business dating takes time. You wouldn’t expect to get married on the first date. The same holds true with networking. Here are five sure-fire steps to make your networking more focused and effective to capitalize on opportunities, eliminate distractions, and increase your sales and development success.
Better Blogging for Better Results - 8 Tips to Generate Opportunities from Bl...The Chief Storyteller
On September 3, 2005, the screaming and shouting stopped. I finally gave in to writing my first blog. Back then, I did not have the appreciation for the power of blogging that I have today. Well-written, organized, and timely blogs offer tremendous benefits. If you look at social media today, blogging is rarely mentioned as a top application. And the irony is that, more likely than not, sites like LinkedIn, Facebook, and Twitter refer back to a blog entry as the source of the information. Here are 8 tips to generate more opportunities to connect quickly to your target audiences.
Partnership gets a lot of lip-service: we want to be loved for what we’re doing now, we want them to change, not us, we want them to give it to us; we don’t want to earn it….What it really takes to be partners? What kind of skills and knowledge partners got to have and what behaviours they have to be engaged in?
You might feel the signs of broken business relationship, but it is hard to diagnose. If you observe that between you (or your organization) and you business partner there are occasions of interpersonal conflicts, “us and them” mentality, defensiveness, finger pointing, non-constructive criticism, there is a good chance that you relationship need repair. You can fix them, if you follow the right steps.Business Relationship Management is partially art and partially science. First, you need to earn trust in the eyes of your partner and prove your credibility and second, you need to develop right competencies of yours and capabilities of your organization.
How Product Managers Can Lead a Team by fmr Pivotal Sr PMProduct School
Main Takeaways:
- Build psychological safety within a team: learn how to create a shared understanding within a team you lead so that team members are comfortable raising important issues or concerns
- How to facilitate constructive conflict so that obstacles and risks are identified early and often, enabling you to create opportunities to clear or address those obstacles
- When and how to practice communication techniques for the regularly scheduled meetings that are critical to team progress
Technical skill is important but building great teams requires a lot more than that. This brief breakfast presentation for the Australian Institute of Credit Management shares some of our thoughts and ideas covered in our more extensive workshops
Five things to do before hiring a consultantCraig Sherrett
To get the most out of your third party consultants
you need to prepare your company. Here are five actions everyone should take to ensure your next engagement is successful.
PGA of Ontario - Human Resource Leadership for the Golf IndustryMark Thompson
In today’s rapidly changing world, golf professionals need to realize that their greatest asset is their employees, and that effective people management is a key factor in their
overall success. Strong Human Resource practices are vital to YOUR success A manager’s most important, and most difficult, job is to manage people. You must lead, motivate, inspire, and encourage them.
Sometimes you will have to hire, fire, and discipline or evaluate
employees. This session will highlight key best practices through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that face operational leaders of team in the Canadian Golf Industry.
Are you overwhelmed, burning out or burning up? Learn the secret that world-class athletes and top CEOs apply to not only get more done in less time but actually enjoy the tasks set before them. The issues discussed in this practical seminar can actually reverse your slide into mediocrity and dissatisfaction. A MUST for anyone who wishes to become more valuable to their company.
This presentation offers definitions of National and Corporate Culture and shows where, when and why they are important in establishing successful international partnerships. The same principles around Corporate Cultural Differences apply in domestic JVs and M&As.
Networking as a Sales Tool - 5 Sure-Fire Steps to Increase Sales SuccessThe Chief Storyteller
Generally, a networking event is one big blind date. You never know who you will meet next. Networking is all about the deliberate development of professional relationships. Just as with personal dating, business dating takes time. You wouldn’t expect to get married on the first date. The same holds true with networking. Here are five sure-fire steps to make your networking more focused and effective to capitalize on opportunities, eliminate distractions, and increase your sales and development success.
Better Blogging for Better Results - 8 Tips to Generate Opportunities from Bl...The Chief Storyteller
On September 3, 2005, the screaming and shouting stopped. I finally gave in to writing my first blog. Back then, I did not have the appreciation for the power of blogging that I have today. Well-written, organized, and timely blogs offer tremendous benefits. If you look at social media today, blogging is rarely mentioned as a top application. And the irony is that, more likely than not, sites like LinkedIn, Facebook, and Twitter refer back to a blog entry as the source of the information. Here are 8 tips to generate more opportunities to connect quickly to your target audiences.
Partnership gets a lot of lip-service: we want to be loved for what we’re doing now, we want them to change, not us, we want them to give it to us; we don’t want to earn it….What it really takes to be partners? What kind of skills and knowledge partners got to have and what behaviours they have to be engaged in?
You might feel the signs of broken business relationship, but it is hard to diagnose. If you observe that between you (or your organization) and you business partner there are occasions of interpersonal conflicts, “us and them” mentality, defensiveness, finger pointing, non-constructive criticism, there is a good chance that you relationship need repair. You can fix them, if you follow the right steps.Business Relationship Management is partially art and partially science. First, you need to earn trust in the eyes of your partner and prove your credibility and second, you need to develop right competencies of yours and capabilities of your organization.
How Product Managers Can Lead a Team by fmr Pivotal Sr PMProduct School
Main Takeaways:
- Build psychological safety within a team: learn how to create a shared understanding within a team you lead so that team members are comfortable raising important issues or concerns
- How to facilitate constructive conflict so that obstacles and risks are identified early and often, enabling you to create opportunities to clear or address those obstacles
- When and how to practice communication techniques for the regularly scheduled meetings that are critical to team progress
Technical skill is important but building great teams requires a lot more than that. This brief breakfast presentation for the Australian Institute of Credit Management shares some of our thoughts and ideas covered in our more extensive workshops
Five things to do before hiring a consultantCraig Sherrett
To get the most out of your third party consultants
you need to prepare your company. Here are five actions everyone should take to ensure your next engagement is successful.
PGA of Ontario - Human Resource Leadership for the Golf IndustryMark Thompson
In today’s rapidly changing world, golf professionals need to realize that their greatest asset is their employees, and that effective people management is a key factor in their
overall success. Strong Human Resource practices are vital to YOUR success A manager’s most important, and most difficult, job is to manage people. You must lead, motivate, inspire, and encourage them.
Sometimes you will have to hire, fire, and discipline or evaluate
employees. This session will highlight key best practices through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that face operational leaders of team in the Canadian Golf Industry.
B. H. Burke & Co., Inc. presented at MAIA\'s Big Event 2011 in Boston. How to find producers, pay them, and what they should be doing (with new technology).
The Importance of Soft Skills as a PM by Google PMProduct School
Main Takeaways:
- Why it's important to empathizing and understanding your own teammates / partners, and not just your end users
- Unlocking the long-term value of bringing people up the mountain with you on your product-building journey
- How developing your emotional IQ will take you from being a good PM to being a great PM
OGSA - Attract, Select, Train and Retain, A Great Team - McKinley SolutionsMcKinley Solutions
Building the right team can really make or break your year. With only a core few on the team year round, staffing up each season provides both an opportunity and a challenge. We will walk through in detail the steps needed to form a great team. Starting from before they become an employee until they move on to the next stage of their career, each step is critical.
Attracting and selecting team members is no small job as you know. We will walk through the practical steps to make this easier for you. We show you how to not only confirm skills, but assess for culture fit with your team. From tips and templates to maximize today’s technology to attract great people to establishing a consistent selection process we will help start off the season on a great foot.
Engaging and training team members is your biggest challenge as it requires great planning in the off season and even greater day to day energy to connect with the 4 generations in the work force. Legislated training is a must, it does not mean it needs to be a bore. Ongoing mentoring and leadership is the focus you should have on training, it is a culture not and event.
Empowering and retaining is a tricky one, with such a season impact on your business. Now that you have a great team, how do you keep them, how do empower them to the next level, how do you get them to come back next season? Learn some techniques from exit interviews to off season communication and seasonal leadership roles that will increase empowerment and retain the best of the best.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
3. Be
clear
–
Be
honest
–
Be
the
best
5/17/14BMC3.com3
Clarity of
Direction
Humility &
Openness to
Learn, Adapt
& Grow
Operate As
If You Are
The Best
4. BMC3.com4
q
“Good
is
the
enemy
of
beDer,
and
beDer
is
the
enemy
of
best”
q
“It
takes
less
>me
to
do
the
right
thing
than
to
explain
why
you
did
it
wrong
or
failed
to
do
anything
at
all.”
-‐
Henry
Wadsworth
Longfellow
q
“The
first
key
to
greatness
is
to
be,
in
reality,
what
we
appear
to
be”-‐
Socrates
q
If
you
are
going
to
bother
doing
something,
do
it
your
very
best
q
Give
more
than
you
take
5/17/14
Words
of
Wisdom
5. Management
Excellence
Traits
BMC3.com5
q
Understanding
the
organiza>onal
strategy
&
mission
q
Understanding
your
team/club
dynamic…
q
Do
you
know
your
membership
base?
q
Do
you
know
your
market?
q
Do
you
know
the
strengths
and
weaknesses
of
each
team
member?
q
Do
you
know
who
you
are
hiring/how
you
are
building
a
team
–
not
geXng
caught
up
with
individual
contributors?
q
Are
you
able
to
ar>culate
your
organiza>on’s
“elevator
pitch”?
5/17/14
6. The
Good
to
Great
Matrix
5/17/14BMC3.com6
The
Good
To
Great
Matrix
–
Jim
Collins
Of
Crea>ve
Discipline
Hierarchical
Organiza-on
Great
Organiza-on
Bureaucra-c
Organiza-on
Start-‐Up
Organiza-on
Ethic
Of
Entrepreneurship
Culture
Of
Discipline
Low
High
Low
High
7. Why
Health
Club
Managers
Fail…
BMC3.com7
Being
a
health
club
manager
is
very
HARD
q
You
have
to
BE
the
organiza>on/club
q
You
have
to
“buffer”
the
organiza>on
with
the
employee
q
You
have
to
“buffer”
the
organiza>on
with
the
member
q
You
have
to
be
transparent
with
all
par>es
q
You
more
than
likely
will
form
“friendships”
with
your
staff,
yet
have
to
manage
their
performance
to
company
outcomes
q
You
will
be
“torn”
at
>mes
on
what
to
do…
5/17/14
8. A
word
of
cau>on…
BMC3.com8
q
Employees
aren’t
naive.
Everyone
wants
to
win
favor
and
be
perceived
as
key
contributors.
When
things
don’t
go
as
people
want
or
believe
they
should,
“employees”
will
be
employees
not
friends
q
In
the
workplace,
workplace
rules
apply
–
including
labor
laws,
preven>ng
sexual
harassment
and
workplace
equity
q
Your
role,
regardless
of
personal
rela>onships
is
to
protect
you
and
your
organiza>on
from
any
conflicts/
liability
in
the
employee/employer
rela>onship
5/17/14
10. Stages
of
Experiences
5/17/14BMC3.com10
Random Experience
Predictable Experience
Branded Customer
Experience
• Inconsistent
• Unintentional
• Consistent
• Intentional
• Not Differentiated
• NotValuable
• Consistent
• Intentional
• Differentiated
• Valuable
• Emotional
Source: Managing the Customer Experience: Shawn Smith & Joe Wheeler
11. What
are
you
trying
to
accomplish?
5/17/14BMC3.com11
Usable
Useful
Usable Desirable
Useful
Usable Desirable
12. 5/17/14BMC3.com12
Call / TI
(Computer Entry)
Appointment Set
(Confirm Appointment)
Show
(Guest Registration Card /
Interest Profile)
(Thank You Email Sent)
Needs Analysis Tour Trial Close Presentation of
Membership
(Presentation Sheet)
Enrollment Paperwork
(New Member Packet)
Additional Services Presentation
(Orientation & Intro Services)
Referral Presentation
(Referral Sheet)
Orientation
(Enter into computer. Schedule it!)
Program Design
(Enter into computer)
Computer Update
(CRM)
Thank You Sent
The
Ideal
Sales
Process
Follow Up
13. Knowing
the
reality
of
why
people
leave
businesses…
BMC3.com13
US
News
&
World
Report
5/17/14
Competition 9%
Product
Dissatisfaction
14%
Die 1%
Move 3%
14. Stephen
Covey’s
Four
Quadrants
5/17/14BMC3.com14
I.
- Crisis
- Pressing Issues
- Deadlines
- Meetings
II.
- Preparation
- Planning
- Prevention
- Relationship building
- Personal
Development
III.
- Interruptions
- Some mail
- Many popular
activities
IV.
-Trivia
- Some phone calls
- ExcessiveTV/Games
- Time wasters
Not
Important
Important
Urgent
Not
Urgent
15. Summary
of
“The
Seven
Habits”
by
Stephen
Covey
5/17/14BMC3.com15
Habit
1:
Be
Proac-ve
Change
starts
from
within,
and
highly
effec>ve
people
make
the
decision
to
improve
their
lives
through
the
things
that
they
can
influence
rather
than
by
simply
reac>ng
to
external
forces.
Habit
2:
Begin
with
the
End
in
Mind
Develop
a
principle-‐centered
personal
mission
statement.
Extend
the
mission
statement
into
long-‐term
goals
based
on
personal
principles.
16. Summary
of
“The
Seven
Habits”
by
Stephen
Covey
5/17/14BMC3.com16
Habit
3:
Put
First
Things
First
Spend
>me
doing
what
fits
into
your
personal
mission,
observing
the
proper
balance
between
produc>on
and
building
produc>on
capacity.
Iden>fy
the
key
roles
that
you
take
on
in
life,
and
make
>me
for
each
of
them.
Habit
4:
Think
Win/Win
Seek
agreements
and
rela>onships
that
are
mutually
beneficial.
In
cases
where
a
"win/win"
deal
cannot
be
achieved,
accept
the
fact
that
agreeing
to
make
"no
deal"
may
be
the
best
alterna>ve.
In
developing
an
organiza>onal
culture,
be
sure
to
reward
win/win
behavior
among
employees
and
avoid
inadvertently
rewarding
win/lose
behavior.
WIN WIN
17. Summary
of
“The
Seven
Habits”
by
Stephen
Covey
5/17/14BMC3.com17
Habit 5: Seek First to Understand,Then to Be Understood
Habit 6: Synergize
Through trustful communication, find ways to leverage individual
differences to create a whole that is greater than the sum of the parts.
Habit 7: Sharpen the Saw
Take time out from production to build production capacity through
personal renewal of the physical, mental, social/emotional, and spiritual
dimensions.
18. Responsibility
BMC3.com18
Successful
People
Are
Responsible
People
q
Choice
q
No
excuses
q
Rela>ve
q
Two
dimensions
Responsibility
is
a
choice.
People
will
or
won’t
be…“Man’s
Search
for
Meaning”
-‐ Victor
Frank
Responsibility
means
no
excuses.
q
Is
it
an
excuse
or
a
reason?
q
Does
it
maDer?
q
Excuses,
pessimism,
and
helplessness
go
hand
in
hand
5/17/14
20. It
has
two
dimensions:
BMC3.com20 5/17/14
Responsibility
is
Rela>ve
TO:
FOR:
FOR
our
ac-ons,
our
words,
using
our
talents,
those
in
need,
our
belongings
TO
ourselves,
our
family,
our
community,
our
society
21. You
Need
to
Know
the
Results
You’re
Ager
BMC3.com21
} Desired
results
must
be
clear
} Expecta>ons
must
be
clear
} You
must
know
what
it
is
you
want
and
how
you
plan
to
get
it
done
with
your
team
5/17/14
22. Responsible
for…
BMC3.com22
q
All
too
ogen
managers
focus
on
ac>vi>es
q
People
who
are
most
responsible
are
not
responsible
for
mere
ac>vi>es
but
results
q
Leaders
usually
want
people
who
focus
on
results
5/17/14
23. Ques>ons
to
ask
before
hiring
someone:
BMC3.com23
q
What
type
of
personality
do
you
need
to
add
to
your
team
for
it
to
operate
at
the
highest
level
of
produc>vity?
q
Based
on
this
candidate’s
past
performance,
is
there
evidence
that
he/she
will
make
your
club
more
successful?
q
What
was
your
first
job?
What
did
you
love
about
it?
What
did
you
hate
about
it?
q
Are
you
lucky?
q
If
you
were
to
have
a
professional
coach,
what
would
you
chose
to
be
coached
in?
q
What
are
you
most
proud
of
in
your
life?
5/17/14
24. BMC3.com24 5/17/14
Can
Be
Trained
Must
Be
Hired
Technical
Skill
Ini-a-ve
Exercise
Tes-ng
Ownership
Sales
Presenta-on
Adaptability
Listening
Posi-ve
Thinker
Problem
Solving
BoWom
Line
Oriented
Conflict
Resolu-on
Accountable
Goal
Orienta-on
Visionary
Honesty/Integrity
25. Orienta>on
and
Training
BMC3.com25
q
Cover
the
Core
Values
and
Mission
of
the
organiza>on
again
q
Set
up
a
detailed
two
week
(minimum)
training
program
q
Have
the
new
employee
meet
with
all
staff
members
q
Have
him/her
go
through
the
Fitness
Assessment
and
new
member
orienta>on
program
q
Have
him/her
take
every
type
of
group
fitness
class
&
program
offered
5/17/14
26. Orienta>on
and
Training…
BMC3.com26
q
The
new
associate
should
shop
the
compe>>on
q
As
well
as
any
clubs
within
the
organiza>on
q
They
should
spend
at
least
2
shigs
of
at
least
4
hours
each
during
peak
>me
working
at
the
front
desk
q
He/she
should
complete
comprehensive
sales
training
program
including
role
plays
q
They
should
learn
all
administra>ve
aspects
q
He/she
should
aDend
an
organiza>onal
new
hire
orienta>on
5/17/14
27. Who
Works
With
You?
5/17/14BMC3.com27
V
A
L
U
E
S
PERFORMANCE
29. Simple
Review
Process
5/17/14BMC3.com29
Your
Drive
Your
Sales
Performance
What
I
Like
What
I’d
Like
To
See
Mastery
of
program
offerings
Quality
&
accuracy
of
paperwork
30. Management…
BMC3.com30
q
Do
the
right
things
q
Do
the
right
things
the
right
way
q
Hire
slowly
q
Terminate
as
quickly
as
possible
q
Train
–
in
the
beginning
and
con>nuously
q
Supervise/Coach
q
Manage
yourself
first
q
Priori>ze
your
>me
q
Manage
your
staff
q
Understand
your
team’s
mo>va>ons
q
Recognize
your
team’s
performance
q
Get
“it”
done
5/17/14
31. 10
Laws
for
Management
Excellence…
5/17/14BMC3.com31
1. Have
integrity
in
everything
you
do.
Your
word
is
your
bond.
Follow
through
on
your
commitments.
Your
name
and
your
company’s
name
are
yours
and
the
company’s
best
asset
2. Everyone
is
responsible
for
crea>ng
a
safe
environment
for
your
members
and
associates
3. Everyone’s
job
is
to
GET
and
KEEP
members.
Sales
and
Reten>on
are
not
departments
but
a
way
of
opera>ng.
You
have
to
promote
the
benefits
of
the
brand
32. 10
Laws
for
Management
Excellence…
5/17/14BMC3.com32
4. Operate
towards
a
unified
goal
not
a
job
descrip>on
–
innova>ve
ways
to
get
the
job
done
needs
to
be
the
norm.
“All
hands
on”
for
the
mission
are
required
5. If
it’s
in
your
control,
you
must
control
it.
If
you
receive
or
become
aware
of
a
problem,
it’s
your
job
to
fix
it.
If
it’s
not
in
your
control,
you
must
adapt.
This
includes
safety,
culture,
member
experience,
expense
management,
payroll
and
system
compliance.
If
you
see
it,
you
own
it
6. You
run
pris>ne
clubs
–
cleanliness,
maintenance
and
the
small
nice
touches
are
to
be
focused
on
and
delivered
33. 10
Laws
for
Management
Excellence…
5/17/14BMC3.com33
7. You
create
Wow
by
deligh>ng
your
members
and
giving
them
more
than
they
pay
for.
You
seek
happiness
and
fun
in
your
work
8. You
treat
each
other
with
apprecia>on
and
respect
as
together
you
can
accomplish
exponen>ally
more
9. You
know
your
markets
(prospects)
–
You
know
your
members
–
You
serve
them.
You
know
your
product.
You
use
the
systems
34. 10
Laws
for
Management
Excellence…
5/17/14BMC3.com34
10. You
are
a
good
neighbor
–
you
give
to
your
community
–
you
are
the
place
&
source
for
health,
wellness
&
fitness.
You
expand
your
brand
35. BMC3.com35
1. Staff
members
should
be
in
full
uniform
while
working.
2. All
Fitness
Orienta>on
offices
should
be
immaculate.
3. All
offices
need
to
be
clear
of
cluDer
and
professional
in
appearance.
4. The
web
site
is
the
club’s
responsibility
to
keep
current
with
content.
5. Maintain
promo>onal
materials
in
the
club.
6.
Manage
sales
on
a
daily
basis.
7.
Manage
your
payroll.
8.
Focus
on
Ownership
&
Accountability,
Relentless
aDen>on
to
detail,
Responsiveness,
Proac>ve
Hospitality
and
an
overall
sense
of
urgency.
9.
We
must
only
handle
paperwork
one
>me
and
it
must
be
100%
accurate
and
complete
10.
Live
the
Values
of
your
organiza>on
on
a
daily
basis
and
keep
them
alive
with
the
full
team.
5/17/14
20
Possible
Non-‐Nego>ables…
36. BMC3.com36
11.
Meet
with
each
team
member
regularly
(part
>me,
full
>me,
every
department).
12.
The
GM
should
contact
each
new
member
personally
to
welcome
him
or
her
to
their
club.
13.
Walk
your
club,
spend
>me
at
your
front
desk,
and
learn
who
your
members
are.
14.
Every
new
member
needs
to
go
through
an
Orienta>on
and
receive
a
Program
outline.
15. The
goal
is
to
get
your
aDri>on
rate
at
or
below
35%.
16.
You
should
connect
three
>mes
with
every
member
each
visit.
17.
You
need
to
embrace
your
sales
automa>on
sogware
and
u>lize
your
CRM
tool
to
enhance
your
communica>on
with
prospects
and
members.
18.
The
goal
should
be
to
score
95%
or
beDer
on
every
inspec>on
and
100%
on
the
Safety/Pos>ng
component
every
>me
you
are
inspected.
19.
Focus
on
Non-‐Dues
Revenue
per
member.
20.
Perfec>on
is
the
goal!
5/17/14
20
Possible
Non-‐Nego>ables…
37. Two
kinds
of
people…
BMC3.com37
Those
on
the
way
and
those
in
the
way…
…those
in
the
way,
need
to
get
out
of
the
way,
so
those
on
the
way,
can
get
on
with
it.
5/17/14
38. BMC3.com38
“
It
is
difficult
to
live
in
the
present,
ridiculous
to
live
in
the
future,
and
impossible
to
live
in
the
past.
”
—
Jim
Bishop
5/17/14
Forbes
Thought
Of
The
Day
39. BMC3.com39 5/17/14
Go
to
the
people
Learn
from
them
Love
them
Start
with
what
they
know
Build
on
what
they
have
But
the
best
of
leaders
When
their
task
is
accomplished
Their
work
is
done
The
people
will
remark
We
have
done
it
ourselves
(From An Ancient Chinese Poem)
41. Thank
You!
5/17/14BMC3.com41
For
an
online
copy
of
this
presenta>on
go
to:
hDp://bit.ly/
ManagementParadigm
Bill
McBride
Cell:
(415)
299-‐9482
Email:
BillMcBride@BMC3.com
www.linkedin.com/in/billmcbride
|
www.BMC3.com