dcVAST offers managed Amazon Web Services that provide a secure and highly available AWS environment backed by their 24x7 support. They help companies of all sizes deploy and manage their critical data on AWS. dcVAST's certified AWS engineers can help clients get started with AWS or manage existing environments. Their IT managed services are designed to leverage clients' IT staff expertise and add necessary capabilities, provide early problem detection, and maximize value.

1. 1319 Butterfield Road, Suite 504 Downers Grove, IL 60515 | 800-4dcVAST (800-445-2786) | www.dcvast.com
dcVAST’s Managed Amazon Web Services, you can purchase and implement a secure and highly available AWS
environment, backed by dcVAST’s 24x7 managed services and support. Companies of all sizes rely on dcVAST to
architect, deploy, and manage their most important data. Our certified AWS engineers can help you get started with
AWS or help you monitor and manage your current environment.
dcVAST’s IT Managed Services are designed to help leverage your IT staff’s expertise, add necessary capabilities
where and as needed, provide early indication of potential problems and address them through well defined resolution
procedures, and maximize the value of your IT people, IT infrastructure, and budget. We provide exceptional IT
managed services solutions throughout the upper Midwest.
Managed Services for AWS
TECHNICAL EXPERTISE:
• Staff experienced with Linux and open source
environments as well as Windows.
• Staff trained on a test environment identical to the
production environment.
• Staff rehearses complete system restore.
CLIENT COMMUNICATION:
• Weekly status meetings.
• Monthly calls to provide continual improvement
and address architecture changes.
• Monthly RI reports for AWS billed customers.
Includes a small discount for running your AWS
spend through dcVAST.
AWS Support:
• 24 hours support, 365 days a year
• All US Citizens on US soil
• Systems monitored 24 hours a day
• Outage and critical issue response is
30 minutes, 24 hours a day
• Highly Professional Staff with excellent
communication skills
• Change requests with no downtime or
procurement process
• Proactive Methodology that allows our clients
to focus on their mission while knowing their
infrastructure is completely supported
• Deployments without downtime due to the
cloud’s high availability and scalability
• Security vulnerabilities handled rapidly
• Full support on all technologies and platforms
up to the application (very different from the
“out of the box” Azure/AWS support. We cover
the IaaS stack, OS, network, and application)
• Full documentation of all systems, processes,
backup, and disaster recovery, enabling you to
change providers if you so choose—a core
Value Add through working with dcVAST