Balreed Digitec provides printing, copying, scanning and document management services. They conducted a print audit for a healthcare company that identified £586,000 in potential cost savings through more efficient technology and printing on demand. A remote management software allows Balreed to proactively service customers' equipment and ensure quick response times to issues. Customers praise Balreed for going above and beyond, like providing a loan printer within hours when one was damaged by spilled coffee.

1. make the connection
Make sure your office is perfectly equipped for the future
PRINT COPY SCAN MANAGE

2. PRINT COPY SCAN MANAGE
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OV E RV IEW
make the
P R I N T A UD I T
We understand your dilemma. So, we’ve decided
to tell you about some of our clients’ experiences. R EMOTE
Stories that people like you have told us. MANAGE MENT
connection You will discover:
I How your print and copy requirements can
A C C O UN T
MANAGE MENT
G OING GREE N
This brochure doesn’t catalogue our products
be perfectly matched to the latest technology
and services. Instead, it tells the story of how S E RV I CE
our people, products and services can change from top brand names you can trust.
E X CE L L E N CE
I That we can provide the software you need
your working environment for the better.
It’s about making a connection with you. CONNECT
to improve control and security or scan and
store documents for easy retrieval.
You know that there are quite a few businesses out
send to a friend
there which lease or sell copiers and printers. And I Our drive to proactively maintain your
nearly every company will tell you it is their service equipment and seamlessly top up your
that sets them apart. Faced with these claims, how consumables.
can you tell which companies are going to deliver
on their promises? I How committed we are to helping
you reduce your carbon footprint.
I How easy your life would become if we fully
managed your print environment for you.
These are real stories. Read on, and we’ll
show you why people like you make the
connection with Balreed Digitec.
0800 999 9500 balreed.com

3. PRINT COPY SCAN MANAGE
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print audit OV E RV IEW
P R I N T A UD I T
A print audit is an analysis of your current print
and copy devices, the volumes they produce, your
Cost effective solutions R EMOTE
MANAGE MENT
colour to mono print ratio and your equipment
Two years ago, Balreed Digitec conducted a print audit
deployment. Understanding the true cost of A C C O UN T
for one of the world’s leading healthcare companies.
producing printed pages means you can make MANAGE MENT
We found that there was potential for substantial cost
informed decisions about your fleet, realise cost
savings and efficiencies across the business, coupled G OING GREE N
savings and efficiencies across the business, as
with a need for better technology and print quality.
well as cut your carbon footprint by reducing S E RV I CE
One of the recommendations we made was to install
energy consumption and minimising waste. E X CE L L E N CE
a production machine at their head office, enabling
them to print medical and instruction manuals CONNECT
Small change, big savings on demand. Ongoing improvements mean that
the company’s current audited savings are now send to a friend
Based on the findings of a recent print audit, over £586,000.
we made a few suggestions to a company
which resulted in big cost savings. For example,
an employee, printing 500 sheets per week, was
using an inkjet printer on his desk. It was costing “Balreed continues to add value to any new
the business £975 per quarter. We recommended initiatives and business changes, and has
replacing the inkjet with a networked laser device,
improved the quality of the work we do for
which would reduce the cost to £318 per quarter.
our clients. The cost savings have exceeded
This small change meant a saving of more than
£2,500 per year!
our expectations – an excellent partnership
all round.”
“Companies that actively manage
their document output will be able Chief Financial Officer, healthcare company
to save between 10 and 30 percent
of their recurrent spending.”
0800 999 9500 balreed.com
Gartner Dataquest, 2008

4. PRINT COPY SCAN MANAGE
remote Remote management
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management service wins praise
P R I N T A UD I T
R EMOTE
MANAGE MENT
First thing on a Friday morning, our remote management
Our market-leading remote management software
software alerted us that a device had an unusual fault. A C C O UN T
means that we can monitor your equipment and
The engineer called ahead to the City client and MANAGE MENT
track activity from afar. So, when your device needs
discovered that a cup of coffee had been spilled
attention or consumables, we know about it before G OING GREE N
down the back of the machine. He asked the client to
you do and we have the information we need
before arriving on site. disconnect the device for safety reasons and advised him S E RV I CE
E X CE L L E N CE
that there was no chance of fixing the machine that day.
Anticipating your needs Our local service manager immediately phoned the
client and, after a brief discussion to check the urgency
CONNECT
One of our clients, who runs their business 24/7, started of the situation, a loan machine was sent from our
send to a friend
doing much higher volumes than usual. We knew about warehouse, installed and fully networked within
it straight away because we can remotely manage our three hours. The client was able to finish the
devices. We know when routine maintenance is due outstanding print jobs before the weekend.
or when there is only 20% of your toner left. We were
on to it straight away. A quick call to the client and
extra toner stocks were delivered so they could
“I am happy to say that despite a
work through the night.
discouraging start to my Friday, it
“Balreed has given us exactly all ended much better than expected.
what they promised: quick and I was most impressed with the quick
professional service support, close decision-making and even faster action
account management, a cheerful taken to solve the problem. Well done.”
and helpful manner from whoever
Chief Information Officer, London
I speak to and, above all else, a
feeling that the client comes first.”
0800 999 9500 balreed.com
Pre-Press Manager, South West

5. PRINT COPY SCAN MANAGE
account Page 5 of 8
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management Going that extra mile
One of our larger clients called us in recently
P R I N T A UD I T
R EMOTE
Each of our account managers makes it their personal to discuss upgrading some of their equipment MANAGE MENT
responsibility to ensure clients are completely satisfied with supplied by another provider. During the A C C O UN T
all aspects of the relationship. Behind the scenes, you will meeting, we were told that on one of the MANAGE MENT
find analysts, the management team, the delivery crew, IT floors, some of this equipment was out of
G OING GREE N
and installation technicians, trainers and a national network service and that most of the print and copy
of service engineers. Call our helpdesk and you will receive work was being routed through a multi- S E RV I CE
a quick response, from a real person, who takes full functional device provided by Balreed on E X CE L L E N CE
responsibility for resolving your enquiry. a lower floor. In view of their predicament CONNECT
and to give the client time to consider their
Optimising fleet efficiency options going forward, we suggested providing
send to a friend
them with a loan device. A quick call to the
Our Service Manager recently called on one of our
service manager and it was on site within hours.
clients to review our service standards. He presented a full
report covering all activity for the period. The client could
see from the data that three of the devices were doing
higher volumes than expected, while one device was hardly
doing any volume at all. They discussed rebalancing the fleet “I am very impressed at how you
so that the loads were even and remedial action was agreed. spotted the opportunity to exceed
The client was also very satisfied that all service targets my expectations and stepped in
had been met. to fill the gap. Please pass on my
“Balreed Digitec provides very good after sales thanks to everyone concerned,
service. In particular, their response times and it is a job well done.”
ability to fix the equipment quickly, mean that
my fleet is running efficiently nearly 100% of IT Manager, London
the time. I would recommend them to anyone
on the lookout for a reliable and consistent team.”
0800 999 9500 balreed.com
Managing Director, South East

6. PRINT COPY SCAN MANAGE
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going green Our environmental policy
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P R I N T A UD I T
Measuring print and Balreed Digitec, its partners and suppliers are R EMOTE
MANAGE MENT
copy carbon emissions committed to environmental best practice. All of our
business activities, recommendations, and supply and A C C O UN T
management of equipment aim to comply with the MANAGE MENT
One of our clients, an educational institution, was
latest green technology developments and legislation
looking to upgrade their equipment and purchase G OING GREE N
in an effort towards a cleaner planet.
software which enabled them to charge back copy
S E RV I CE
and print costs to students. They liked our environmental E X CE L L E N CE
Some of the things we do for clients include:
policy and how we select suppliers based on their green
I Using an energy consumption calculator
CONNECT
credentials. When choosing the software, a big attraction
was the option to produce environmental impact to work out the energy used by each device.
reports. These let the college keep track of their carbon send to a friend
emissions, and can even be shown as the amount I Using the Carbon Trust checklist to help you
of trees or electricity used. reduce your print and copy carbon footprint.
“The business benefits are too great I Collecting and recycling all your used
consumables free of charge.
to ignore. Through simple measures,
SMEs in the UK could save a combined
£1.37 billion of energy in a single year.”
Our commitment to 10:10
The Carbon Trust, 2009 Balreed Digitec has joined the mass movement of
businesses, organisations and individuals in the 10:10
effort to reduce UK carbon emissions by 10% in 2010.
0800 999 9500 balreed.com

7. PRINT COPY SCAN MANAGE
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service OV E RV IEW
excellence Our service does
set us apart
P R I N T A UD I T
R EMOTE
MANAGE MENT
Working with Balreed Digitec, you will soon see
that our team is highly trained and experienced. I We have a guaranteed response time of four hours, A C C O UN T
We do our utmost to ensure that the service but on average we repair devices within 2.5 hours. MANAGE MENT
and support you receive consistently meets the
I We phone ahead to say when you can expect us. G OING GREE N
highest standards. Our chosen partners include
the world’s leading manufacturers Canon, I If a technician is called to your premises for any reason, S E RV I CE
HP, Konica Minolta and Ricoh. he or she will take the time to thoroughly check the whole E X CE L L E N CE
device as part of our preventative maintenance programme. CONNECT
Making sure your equipment I We produce a quarterly report detailing your device’s
is always up and running performance, print volumes, call outs and response times send to a friend
so you know if we’re meeting our agreed service levels.
A service engineer received an urgent call to a client
who was having difficulty with a high volume print device.
The client had a large job to finish for an important
customer before the next morning. The engineer was able We deliver on our promises
to repair the fault quickly and, instead of leaving straight
Our clients have shared their stories. You’ve read about
away, he stayed behind after hours to oversee the job
great savings, hassle-free remote management, proactive
and give the customer peace of mind. account management, reductions in environmental impact
and people who always go the extra mile. You can tell
“I am extremely impressed and grateful for we are a business that delivers.
both the speed of your response and the
care and attention that your service engineer
The Balreed Digitec experience starts
showed while on site. It meant I was able
from the moment you connect with us.
to meet a deadline for a large client with
complete confidence. Thank you.”
0800 999 9500 balreed.com
Print Manager, London

8. PRINT COPY SCAN MANAGE
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make the P R I N T A UD I T
R EMOTE
connection MANAGE MENT
A C C O UN T
MANAGE MENT
G OING GREE N
Our people, products and services can change
S E RV I CE
your working environment for the better.
E X CE L L E N CE
You’ve read the stories that people, like
CONNECT
you have told us.
make the connection send to a friend
Offices located in:
London
Maidstone
Wakefield
Bristol
Birmingham
balreed.com
0800 999 9500