Mahamadou Diop has experience forecasting budgets, projecting sales, conducting analytical research and statistical reporting. He is currently working as a customer service/ramp agent for United Airlines, where he promotes air travel, coordinates gate assignments, provides customer service and ensures compliance with regulations. Previously, he worked as an appeals administrator and parking intern for UIC Parking Services, where he processed transactions, administered accounts, organized appeals hearings and managed customer issues. He has a bachelor's degree in economics from the University of Illinois at Chicago.

1. Mahamadou Diop
773 648-5666 Mdiop3@uic.edu
 Experienced withforecastingbudgetsand projecting salesforfuture businessdevelopment.
 Skilledat analytical research,data processing andstatisticalreporting.
 Expertise inmaintaining clientrelationshipsandprovidingrewardingcustomerservice.
 Demonstratedtalentinnurturingand strengthencoordinationamongstemployees.
 Proficientin STATA, MicrosoftWord,Excel,PowerPoint, TurboPascaland AIMS.
 TrilingualbusinessprofessionalwithfluencyinFrench,EnglishandBambara.
CORE COMPETENCIES
Business Analysis Account Reconciliation
Resourceful Digital Native
Financial Forecasting Communication Skills
Highly Adaptable Deadline Focused
PROFESSIONAL EXPERIENCE
United Airline, Chicago, IL - O’Hare Airport
Customer Service/Ramp Agent 2016 – present
 Promotes and sells air travel with United Airline and United Express
 Coordinate with UA’s passenger assistance to connecting gates or baggage claim
 Interface customers with updated information, directed them or escorts
 Anticipated customers’ needs and maintain great customers service
 Use Unimatic and Gateview to interpret aircraft load sheets, checked baggage tags, and cargo labels
 Operate a computer to enter and retrieve data
 Count baggage/cargo being uploaded/ unloaded during operations and connect hoses to aircraft Use signaling
devices to communicate with co-workers or flight crew
 Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
 Push/pull loaded and empty carts and containers during loading/unloading operations
 Couple/uncouple carts and/or cargo container dollies
 Ascend/descend jet-way stairs while carrying baggage
 Complete safety checklists for motorized equipment
 Drive and operate motorized equipment
 Tracks and records all inbound and outbound aircraft for gate assignment
 Adjusts information boards as required and tracks all delayed/out of service aircraft and sends appropriate
messages to required organizations
Accomplishments
 Responsible for performing a wide variety of office duties such as managing new hire
 Assist ramp’s administration with typing, filing, ensuring telephone coverage, greeting and directing customers,
handling mail, ordering office supplies, updating manuals, arranging travel and hotel accommodations
 Prepares weekly, monthly, quarterly and annual reports from automated data bases
UIC Parking Services, Chicago, IL – Parking Facility
Appeals Administrator 2014 - 2016
Parking Intern 2013 – 2014
 Perform yearly analysis of parking resources, operational audits and risk mitigation.
 Weekly processing of 1000 + transactions using in house software.
 Administer account settlements, organize appeals hearings and manage correspondences.
 Manage coordination amongst various departments (accounting, parking officials etc.) to conduct account
reconciliation.
 Resolve customer grievances to settle payment disputes and issue refunds while maintaining the highest level of
professionalism
 Assist with ad-hoc projects; installing computer software, updating AIMS system and troubleshooting technical
issues.
Accomplishments

2.  Hired as an Intern and promoted within a year to Appeals Administrator overseeing 44 parking facilities with a
capacity of 11,000 to 12,000 cars.
United African Organization, Chicago IL
Citizenship Intern Spring 2013
 Organized and assisted in preparation of the following programs: African Youth Forum, Citizenship Workshop,
Leadership Development and the Chicago African Summit for 2013, 2014 and 2015
 Updated the citizenship database with accurate information and analyzed data for event development.
 Conducted outreach to approx. 5,000 + members of the various African communities in Chicago, IL.
 Liaised with stakeholders to identify key issues and establish goals for the organization.
Accomplishments
 Compiled monthly reports highlighting program activities, accomplishments and next steps.
 Forecasted the annual budget which was vital for planning the following years activities.
EDUCATION
University of Illinois, Chicago – Bachelor of Arts
Major: Economics
GPA: 3.2 / 4.0
AFFILIATIONS/ACTIVITIES
World Relief Chicago 2014 – Present
UIC Leadership Catalyst 2014
United African Organization 2013 - Present