This document provides an agenda and summary of a MuleSoft meetup on introducing API Community Manager (ACM). The meetup included an introduction to ACM, a demo showing its capabilities for exposing and managing APIs, and a Q&A session. ACM allows organizations to securely expose APIs, discover APIs through self-service portals, and easily manage APIs for security, performance and scalability. It also facilitates developer engagement through forums, documentation, support and analytics. The demo illustrated how ACM supports the full lifecycle of API management and customizing the API consumption journey for developers.

1. Gonzalo Marcos - Senior Technical Architect
28th October 2021
Madrid MuleSoft Meetup #8
Introducción a API Community Manager

2. AGENDA
Anypoint Community Manager Introduction
Demo
Q&A

3. Core capabilities in reusable
building blocks
Securely expose data and business capabilities for reuse
APIs as standard building blocks
Discoverable and accessible
through self-service
Easily managed for security,
scalability and performance
Productized and designed for ease
of consumption
Deployable across
any environment
Can be moved across environments
without re-development work

4. Docs
Forums API
Developers
Support
Case Studies
Events
Customer Revolution: Who is our customer?

5. API Portals are the new battleground
Uber: Personalized Journeys
Twilio: Self-service Support
Stripe: Tools for developer success
Salesforce: Headless Commerce

6. But it is not easy…
Full lifecycle API Management
Content Management System
Personalization
Forums
Chats
Support case management
Engagement analytics
Central IT
API Product Managers
Content/brand Marketing
Developer relations
Technical writers
Support professionals
Business Development

7. API Community Manager
Start from preconfigured templates to
quickly drive API product adoption
Personalize experiences with clicks not
code
Engage consumers through forums,
chats and case management
Track API program KPIs in real time
Engage an ecosystem of developers and partners

8. DEMO
Let’s see it in
action

9. 11

10. NTO Developer
Building a brand new mobile app to extend the
commerce to new markets
30 years old, based in Barcelona
SAY HELLO TO PETER

11. Needs to inform the inventory in real time
Peter needs to view real time stock across
different countries, and the ability to send
notifications to their subscribers

12. NTO Manager
Manages Department A, responsible for the
Notifications API
41 years old, based in Madrid
SAY HELLO TO ANA

13. Inbox (8)
From: NTO Developer Hub
To: Me
Your request to consume Notifications API was
approved!
Hello Peter,
We write you to let you know that the contract request you created for the Notifications API has been
approved. You’ll be notified if updates are available. Meanwhile, click on the link below to view your
application details. You will need them to make the usage of our API.
Need help? Our Cumulus experts are available 24/7 to assist you. Give us a call at 555.212.3698 or tweet your question to @CumulusFINS.
Review your open claim online.
WEB VERSION
VIEW APP DETAILS

14. In the meanwhile…

15. MEET
Caroline
NTO Publisher
Wants to add customizations to
the API portal

16. In the meantime
Ana needs to understand how her team is performing

17. Inbox (8)
From: NTO Developer Hub
To: Me
Your request to consume Logistics API was
approved!
Hello Peter,
We write you to let you know that the contract request you created for the Logistics API has been
approved. You’ll be notified if updates are available. Meanwhile, click on the link below to view your
application details. You will need them to make the usage of our API.
Need help? Our Cumulus experts are available 24/7 to assist you. Give us a call at 555.212.3698 or tweet your question to @CumulusFINS.
Review your open claim online.
WEB VERSION
VIEW APP DETAILS

18. ACM allows NTO to customize the API Consumption Journey
Peter’s Journey with NTO
Peter is enrolled in
the Community
Peter request the
usage for a given
API
Peter sees
additional API
details
He filters by
environment or
other attribute
Peter searches the
APIs
Ana approves the
request
Ana ask for
clarifications
She can view
pending requests
Ana receives the
request
He can add
additional details
Peter receives an email
with the communication
Ana sends
communications to the
App Owners
Ana subscribes to the
dashboards daily
She analyzes her
team’s behaviour
Get branded experiences
Create a developer community
Ease the API Consumption
Engage the collaboration
Track the engagement & API success
ACM Benefits

19. Q&A
Let’s solve the
questions…

20. Thank Y u