Lori Andrews has over 15 years of experience in customer service roles, primarily at Chick-fil-A locations, where she has served as a team leader, trainer, and administrator. She is skilled in areas like payroll, customer satisfaction, training staff, and ensuring compliance with health and safety guidelines. Andrews also has experience teaching middle school, working at a daycare center, and in administrative roles at a seminary and retreat center. She holds a Bachelor's degree in Biblical Studies and certifications in early childhood education and as a Chick-fil-A trainer.
1. L O R I A N D R E W S
130 Thornton Ct., Fayetteville, Georgia | Cell 919-801-9009 | loriandrews77@iCloud.com
CHICK-FIL-A EXPERIENCE
April 2015 – Current | Truett’s Luau | Fayetteville, Georgia
Office Administrator • Supervisor • Certified Trainer
§ Prepare payroll, perform customer care duties, interview job applicants, and motivate associates.
§ Monitor customer satisfaction and resolve customer issues.
§ Greet, interact and personally serve customers.
§ Count registers, safe and make deposits.
§ Ensure employees follow all safety and health guidelines.
§ Certified as Chick-fil-A Certified Trainer.
§ Trained new staff at Columbus IN (FSU Grand opening, April 2016).
§ Train new staff at Truett’s Luau, Fayetteville GA.
August 2008 – May 2011 | Chick-fil-A | Henderson, North Carolina
Team Leader
§ Managed drive-thru and a team to have a positive impact on customers’ dining experience.
§ Performed facility opening/closing procedures.
§ Trained new team members, Implemented company policies, procedures and worked with a diverse staff to
accomplish team and store goals.
§ Ensured:
Ø Team Members followed recipes and read tickets to accurately prepare all orders.
Ø Team Members worked at a pace to maintain restaurant’s established speed of service guidelines.
Ø Workstations were clean at all times.
Ø Cashiers followed cash handling procedures at all times.
Ø Proper security and cash handling and control procedures.
Ø Team Members monitored dining room, restroom, parking lot and overall facility cleanliness.
§ Performed above tasks as needed throughout shift.
§ Addressed guest issues; consulted with management regarding complex issues.
§ Maintained a positive work relationship
§ Treated all employees with respect while providing them direction and feedback.
§ Communicated employee performance, policy and procedure violations to management for appropriate handling.
August 1994 – June 2000 | Chick-fil-A at Capitol Crossing | Raleigh, North Carolina
Team Member
§ Customer service: took orders, managed drive-thru, and worked toward customer satisfaction.
§ Received Chick-fil-A leadership $1000 scholarship.
OTHER PROFESSIONAL EXPERIENCES
August 2006 – August 2008 | Norlina Christian School | Norlina, North Carolina
Middle School Teacher
§ Provided daily instruction in subjects - English, Science, History, Health & Bible to 5th
and 6th
grades students.
§ Planned daily lessons, Graded and performed student assessments.
§ Assisted PTA (Parent-Teacher Association).
2. 2
July 2005 – July 2006 | Almost Home Wee Care, LLC. | Youngsville, North Carolina
Day Care Lead Teacher
§ Planned daily lessons per North Carolina State requirements.
§ Implemented daily activities for four-year-old children; circle time, reading, teaching, basic Pre-K skills, etc.
§ Communicated to parents about child's progress.
January 2005 – May 2005 | Middle Creek Retreat Center | Fairfield, Pennsylvania
Hostess
§ Welcomed guests to the center.
§ Prepared and served meals for the guests.
§ Performed housekeeping duties.
§ Ensured guest satisfaction during the entire stay.
June 2000 – January 2005 | Southeastern Baptist Theological Seminary | Wake Forest, North Carolina
Office Secretary to Director of Housing & Campus Maintenance
§ Assisted the Director of Campus Maintenance.
§ Ordered stationary and maintained inventory for the Seminary maintenance department.
§ Scheduled work orders and campus events.
§ Answered phones, delegated and processed Seminary campus and residential maintenance requests.
§ Prepared and assisted Payroll specialist.
VOLUNTARY CHRISTIAN MINISTRY EXPERIENCE
June 1996 – June 2006 | North Ridge Christian and Missionary Alliance | Raleigh, North Carolina
Youth Ministry Assistant
§ Mentored younger girls and taught Bible lessons.
§ Calendar and Event planning.
§ Assisted on mission trips and retreats - Ecuador (1992), Mexico (1995), Peru (2001), Kosovo (2006), India (2008).
2006 – 2010 | Clearview Baptist Church | Henderson, North Carolina
Teenage Girls Youth Minister
§ Taught teenagers’ Sunday school class.
§ Led youth ministry.
EDUCATION The College at Southeastern | Wake Forest, North Carolina | 2000-2004
Bachelors in Biblical Studies with a Minor in History of Ideas (BABS)
CERTIFICATIONS
Early Childhood Education | Wake Technical Community College, Raleigh, North Carolina | September 2005
CPR | Norlina Christian School, Norlina, North Carolina | 2006
Chick-fil-A Certified Trainer | 2016
SKILLS
§ Communication, Secretarial skills & Organizing Events, Payroll, Team Work, Counseling young teens.
§ Computer: MS Office (Word, Excel & PowerPoint), Windows and Mac OS.
INTERESTS
§ Taking care of family, mentoring young teenagers, listening to Christian music and traveling.