The document outlines strategies for business success, emphasizing the importance of a passionate team, world-class service, and innovation. It highlights the vision and mission of creating unique diamond engagement experiences while ensuring exceptional customer service. Key takeaways include forming a dedicated team, establishing a service framework, and encouraging innovative ideas.

1. Business Success: Safeguarding your business
& strategies to grow a local business
Karl Schwantes

2. Business is Tough

3. Are you
the superhero
in your business?

4. Move your business offshore / outsource &
Reduce your prices
The Only Way To Compete

6. To Be Successful
1. Best Team Strategy
2.World Class Service Strategy
3. Innovation Strategy

7. Royal
Australian Artillery

8. Best Team Strategy
1

10. What is your team passionate about?

11. To become internationally recognised as the ultimate
destination for an amazing dream ring experience, with
engagement rings that are totally unique, that brides
will love forever
Vision

12. Is to provide an amazing environment where our clients
can meet the most passionate and talented jewellery
professionals who are committed to achieving
excellence and delivering heart stopping moments to
make the Xennox Diamonds experience truly
memorable.
Mission

13. We believe that everyone should have the opportunity
to wear a beautifully designed and custom made
diamond engagement and wedding ring with diamonds
that sparkle brilliantly, that they will love in 50 years as
much as they do today.
Purpose

14. Are you and your team, clear on your
Vision, Mission & Purpose?

15. 2
Give every client a GIFT
- Greeting - warm friendly smile within 3 sec
- Introduce yourself, handshake if appropriate
- Find their Y - Get to know them
- Transform their experience
G
I
F
T
World Class Service Strategy

16. Do you have a framework for delivering
phenomenal service for your clients?

17. 3
innovate

22. When you purchase an Engagement Ring

23. What crazy new idea have you come up with?

24. What crazy new idea have you come up with?

25. Take Home Points
Best Team Strategy- Bring together your ultimate team
World Class Service- Develop a framework for your team
Innovation Strategy- Look for the different crazy ideas
- Be clear on your Vision
- They just might work

26. Firing At Full Charge

27. @Xennoxdiamonds
@Xennoxdiamonds
@Xennoxdiamonds