The document summarizes the Location Readiness Index (LRI) for Jamaica's information technology and information technology-enabled services industry. It discusses the LRI diagnostic tool and some global LRI ratings. It then assesses Jamaica's LRI, noting weaknesses in the talent dimension. The document recommends enhancing Jamaica's LRI by refocusing strategy on higher-value services and expanding talent creation through education. It emphasizes that developing talent is key to driving participation in higher-value IT and ITES services over the next 50 years.

1. Location Readiness Index for Jamaica
Presenter: Silburn Clarke FRICS
DBA Candidate,
UWI, MSB
Immediate Past President,
Jamaica Computer Society

2. Assessing LRI Jamaica
Presentation Outline
The Global IT Services Industry
The LRI Diagnostic Tool
Some Global LRI Ratings
Jamaica’s LRI Assessment (..whither the role for Talent ?)
LRI Enhancements
Take Home Messages

3. IT/ITES Business Lines
•Data Entry •Customer
interaction
and support
(inc. call
centers)
Data Voice
Processing Processing
IT Knowledge
Services Services
•Engineering •Business &
•Application Financial
Research
•Data
Analytics

5. Application Services
Engineering Services
Application development and maintenance
Application development
Manufacturing engineering
Application development integration and testing
Upstream product engineering - Concept design - Simulation - Design
Application maintenance
engineering
Downstream product engineering - Computer-aided design, manufacture
System integration
and engineering
Analysis
Design
- Embedded software - Localization
Development
Plant and process engineering
Integration and testing
Package implementation
Software product development
Product development
IT infrastructure services
System testing
Help desks
Porting1/variants
Desktop support
Localization
Data center services
Maintenance and support
Mainframe support
Gaming
Network operations Knowledge process outsourcing
Consulting Business and financial research
IT consulting Animation
Network consulting Data analytics
Business Process Services
Legal process and patent research
Other high-end processes
Horizontal processes
Customer interaction and support (including call centres)
Human resource management
Finance and administration
Supply chain (procurement logistics management)
Vertical processes
Banking
Insurance
Travel
Manufacturing
Telecommunications
Pharmaceuticals
Other

6. IT/ITES LRI DIAGNOSTIC TOOL
Assessing National Strength and Weaknesses
DIMENSIONS
Talent
Market Cost
Maturity
Risk
Profile Infrastru
cture
Environment

8. LRI Index Scores

12. Assessing LRI Jamaica
Data Sources – LRI
Primary
STATIN
HEART-NTA
PIOJ
LIME
JAMPRO
JEF
OUR
JCS
Norma Breakenridge, Chartered Surveyor
Secondary
UNCTAD, World Bank, IMF
Data Analysis : World Bank / Jamaica Computer Society
Date: 2012

16. PDI UAI IDV MAS
Hofstede, 1965, “Cultures and Organizations: Software of the Mind”
Hofstede, 1991, “Cultures Consequences”
Kogut Singh, “Effect of National Culture on the Choice of Entry Mode”

17. IT/ITES Business Lines
•Data Entry •Customer
interaction
and support
(inc. call
centers)
Data Voice Present and
Processing Processing Past
IT Knowledge
Services Services Future
•Engineering •Business &
•Application Financial
Research
•Data
Analytics

18. TAKE HOME MESSAGES
The IT Services strategy for next 50 years should be
refocused and redirected to rapidly ramping up the
harvesting of benefits from the higher reaches of the
global value chain. Re-examine the perpetual narrative
on “low hanging fruits”
The dimension with the greatest potential for improving
National Readiness for global IT Services is the Talent
Factor
To drive participation in high value-added IT and ITES
Services in the next 50 years, an urgent policy
imperative must be major expansions in the creation of
suitable Talent (quality and quantity)

19. QUESTIONS
silburn clarke
silburn@spatialvision.com