Future Office

The document discusses improving employee productivity and the digital work environment. It suggests that when the number of employees triples, productivity halves, due to increased complexity, bureaucracy, and decreased communication and sharing of ideas. The document proposes that the intranet should be viewed as a tool for collaboration and innovation, rather than just a document directory. It presents models for restructuring the intranet into targeted services and situations to better meet employee needs. Metrics for measuring success include resolving employee issues on the first contact and using the preferred communication channel. The goal is to improve the usability of internal information and make the intranet a central part of integrated multichannel employee services.