2. 2
If you’re having problems, this guide explains how you can get them sorted.
It includes advice to you help identify the cause of faults and report them to your
provider, as well as information about what your provider should do to fix the problem,
and what they should do if this takes longer than expected.
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4. 4
Microfilters: Microfilters look like little white boxes and split the phone and
broadband signals so that they don't affect each other. They should be plugged into
every phone socket in use in your home.
Adding new electrical devices. Halogen lamps, electrical dimmer switches, stereo or
computer speakers, fairy lights, TVs, monitors and AC power cords have all been
known to affect routers. Keep your router as far away as possible from other electrical
devices as well as those which emit wireless signals - such as cordless phones, baby
monitors etc.
Moving your router off the floor. Try to place your router on a table or shelf rather
than on the floor. Reducing the number of obstacles between your router and computer
will give you a better wireless range.
Carrying out building work. Increasing the number or thickness of walls between the
router and the devices that you use could also affect your broadband speeds.
If you believe any of the above could be the cause of your problems, contact your
provider as they should be able to offer advice on how to improve your service. You can
also read our practical tips for improving your broadband speed.
If you bought your phone/broadband contract online or over the phone and
change your mind about your contract, you can cancel the service up to 14 days
after you enter the contract.
5. 5
If the broadband speeds you are receiving are significantly below the original
estimate your provider gave you, you may have protections under the voluntary
Code of Practice that covers most internet service providers
Is the problem with the network or the equipment?
Sometimes the problem can lie with the equipment your provider has given you, or the
software loaded onto it. Older routers, for example, can cause connection problems and
may need to be upgraded to the latest model or require a software update. If you think
there might be a problem with your router, contact your provider. But be aware: some
providers may charge you for a replacement, so check this first.
Your provider may be able to diagnose any technical problem by accessing your router
remotely. This often removes the need to send out an engineer.
They may ask you to connect your computer directly to the phone line using an Ethernet
cable (a computer networking cable - often yellow - which should give you a faster,
more reliable connection). This helps establish whether there is a line fault.
They may also carry out line speed tests to see what speed you are actually getting.
You can also do this yourself. These Ofcom accredited price comparison sites
Broadband.co.uk, broadbandchoices.co.uk, Cable.co.uk and Simplifydigital all
have speed checkers.
6. 6
Try to use different devices to see if you experience the same problem with each. If
the problem seems to be affecting one more than all the rest, check you have the latest
security software installed as computer viruses and malware can slow device
performance.
Is the problem affecting others?
The problem may be more widespread than just your phone/broadband connection.
Most providers offer a ‘service’ or ‘status’ checker - either online or through an app -
listing known, major network problems.
This information should also be available by phone, either via an automated message or
from your provider’s customer service team. Often this information will tell you when the
problem is expected to be fixed.
If your problem is not on there, contact your provider as it may be they are not yet
aware of it.
If you have been without the level of service you were promised, you may be able to
claim compensation or other forms of redress - see below.
Moving home?
If you are moving home, check what kind of service your provider can offer at your new
address.
7. 7
If your provider isn’t able to provide the level of service you need at your new
address, it’s worth asking them how much you would need to pay if you wanted to
cancel or change your service. Companies’ policies on this differ; not all may require
you to pay an early termination charge in these circumstances.
Telephone Engineer Chesterfield
St Mary's Court
Block A&C St Mary's Gate
Chesterfield
S41 7TD
07860244274
01246589408
https://youtu.be/XGiOD7pinFk
telephonewiringservices@gmail.com
http://telephonewiringservices.co.uk/telephone-engineer-chesterfield
https://www.facebook.com/Telephone-Engineers-Chesterfield-1318176238249549
