SlideShare a Scribd company logo
Live Chat & Why It
Matters
Drift, Intercom, FB Messenger….Bots? What?
What is live chat?
● Connects visitors of your website to your team in real time
● Enables you to measure data you never would have thought of before
● How many conversations are you starting….
● How many replies…..
● How efficient is your team at replying…
● Can you make sales from a little chat bubble??
Examples
What happens when you
click that magic bubble?
What happens when you
click that magic bubble?
One click live reply
Why email/hope someone will call with their questions
when you could answer them in real time?
What else can you do?
● “Playbooks”
○ Designed sequences of messages and flows made for you based on Drifts data
● Targeted notifications
○ Do you want to make a specific offer to anyone who came from Facebook? You can do that via live
chat
○ Same with Linkedin…..”Thanks for checking out tyler search from our exclusive facebook group. I’d
love to offer a free consultation to review your search criteria”
● Mobile first
○ Works 24/7 independent of where someone is located or how they are viewing your webiste
● Plug in data
○ You can know more about your leads before they even identify themselves
■ Where are they….
■ What company they are from….
What else can you do?
● “Playbooks”
○ Designed sequences of messages and flows made for you based on Drifts data
● Targeted notifications
○ Do you want to make a specific offer to anyone who came from Facebook? You can do that via live
chat
○ Same with Linkedin…..”Thanks for checking out tyler search from our exclusive facebook group. I’d
love to offer a free consultation to review your search criteria”
● Mobile first
○ Works 24/7 independent of where someone is located or how they are viewing your webiste
● Plug in data
○ You can know more about your leads before they even identify themselves
■ Where are they….
■ What company they are from….
It works too
Automation at its finest
Integrates with your other apps
Is it hard to install?
● No!
● Depending on where your website is hosted it can as simple as 1 click or a few….
● You want to paste the install code when you create an account into the header of your
html
● Here is my example…..
If you liked this….
We’re doing a webinar tomorrow at 1PM EST walking you through about 10x the
information/tools as this.
The link to register (2 spots left) is:
www.bit.ly/webinarfeb13

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Live Chat and Why It Matters

  • 1. Live Chat & Why It Matters Drift, Intercom, FB Messenger….Bots? What?
  • 2. What is live chat? ● Connects visitors of your website to your team in real time ● Enables you to measure data you never would have thought of before ● How many conversations are you starting…. ● How many replies….. ● How efficient is your team at replying… ● Can you make sales from a little chat bubble??
  • 4. What happens when you click that magic bubble?
  • 5. What happens when you click that magic bubble? One click live reply Why email/hope someone will call with their questions when you could answer them in real time?
  • 6. What else can you do? ● “Playbooks” ○ Designed sequences of messages and flows made for you based on Drifts data ● Targeted notifications ○ Do you want to make a specific offer to anyone who came from Facebook? You can do that via live chat ○ Same with Linkedin…..”Thanks for checking out tyler search from our exclusive facebook group. I’d love to offer a free consultation to review your search criteria” ● Mobile first ○ Works 24/7 independent of where someone is located or how they are viewing your webiste ● Plug in data ○ You can know more about your leads before they even identify themselves ■ Where are they…. ■ What company they are from….
  • 7. What else can you do? ● “Playbooks” ○ Designed sequences of messages and flows made for you based on Drifts data ● Targeted notifications ○ Do you want to make a specific offer to anyone who came from Facebook? You can do that via live chat ○ Same with Linkedin…..”Thanks for checking out tyler search from our exclusive facebook group. I’d love to offer a free consultation to review your search criteria” ● Mobile first ○ Works 24/7 independent of where someone is located or how they are viewing your webiste ● Plug in data ○ You can know more about your leads before they even identify themselves ■ Where are they…. ■ What company they are from….
  • 10. Integrates with your other apps
  • 11. Is it hard to install? ● No! ● Depending on where your website is hosted it can as simple as 1 click or a few…. ● You want to paste the install code when you create an account into the header of your html ● Here is my example…..
  • 12.
  • 13.
  • 14.
  • 15. If you liked this…. We’re doing a webinar tomorrow at 1PM EST walking you through about 10x the information/tools as this. The link to register (2 spots left) is: www.bit.ly/webinarfeb13