Jeremy Broadhead has over 15 years of experience in IT, business analysis, and project management. He has a strong technical background with skills in Windows, Mac OS, virtualization, databases, and systems/user management. Broadhead has worked as a Business Analyst for Travis County where he published budgets, analyzed reports, and improved business processes. Previously he was Head of Library IT at Tufts University where he oversaw the technology budget, hired staff, and provided IT services to 4000 users. Broadhead has a Bachelor of Music from the University of Michigan.

1. JEREMY ROBERT BROADHEAD
SAN DIEGO, CA 92131
jeremy.broadhead@namelesscity.com
IT SKILLS OS & VM - Windows OS (XP, Vista, 7 & Server 2003 R2), Mac OS (10.9 & 10.6 Server), VMware, Oracle VirtualBox
Database – SAP ECC, HTE (IBM AS/400), SQL, FileMaker Pro, Access
Systems & User Management - Active Directory (OU and Print Management), Group Policy Management, SCCM,
Exchange Management Console, Novell ConsoleOne, LANDesk Management, Ghost, Deep Freeze, Remote
Desktop (ARD, RDC, VNC), Retrospect, HEAT, Remedy IT Service Management
Design & Authoring - Office (Excel, Word, PowerPoint, InfoPath, Visio), Acrobat, LiveCycle ES2, Photoshop
Web & Programming – VBA, Dreamweaver, Java, XHTML, SSI, JavaScript, CSS, W3C standards, PHP
EXPERIENCE Travis County Planning & Budget Office, Austin, TX 3/2013-12/2014
Business Analyst II
 Published the FY 2014 and FY 2015 Travis County Budgets using new SAP financial management system
 Determined the cost of various proposed classified compensation increases for FY 2015
 Prepared and analyzed complex ad hoc reports for various County offices on-demand
 Documented new procedures to improve business process efficiency
 Designed dynamic electronic forms for the budget process, using VBA and LiveCycle with JavaScript
Business Analyst I 3/2011-3/2013
 Published the FY 2012 and FY 2013 Travis County Budgets
 Assisted Budget Analysts to develop the Travis County Budget
 Projected end-of-year expenditures and balances county-wide for Budget Analysts monthly
 Collected and analyzed salary data as a key project team member, to gauge impact of increase proposals
 Trained Travis County employees to use SAP Financial Management
 Supported the Planning & Budget staff in using various databases in the budget control role
 Served as Asset Manager, managing IT inventory for the Planning & Budget Office
 Provided IT service for PBO, supporting all computers, software, user accounts, and other equipment
 Analyzed accrued leave time for a costing study of Sheriff’s Department (HB 1490)
 Projected retirement trends for HRMD succession planning
 Migrated PBO’s computers to Windows 7 Enterprise and Exchange/Outlook
Anderson Financial Management
Consultant 1/2011-3/2011
 Developed a database for securities transactions, using FileMaker Pro
Pro-Tape
Apple Service Technician 1/2011-3/2011
 Diagnosed and fixed hardware and software issues for Mac computers
Tufts University, Boston, MA 1998-2010
Hirsh Health Sciences Library
Head of Library Information Technology 10/2008-5/2010
 Oversaw all aspects of Information Technology for the library
Management
 Managed the Hirsh Health Sciences Library technology budget, purchases, and inventory
 Served as a key member of the Hirsh Health Sciences Library Management Team
 Led a project to renovate the Library IT Service Desk workspace
 Supervised HHSL IT Services: the Library Systems Office and the Library IT Service Desk
 Hired and supervised student employees to work for Hirsh Health Sciences Library IT Services
 Managed two full-time IT User Support Specialists
 Directed a project to select an enterprise resource scheduling system for Tufts Boston Campus
 Led the Printer and Copier Contract Compliance Team
 Served as an Information Steward, to ensure the library complied with state data privacy laws

2.  Managed two dedicated and two mobile computer labs, including scheduling and maintenance
Systems Administration
 Administered library server, which provided print and file sharing services
 Managed computer and user accounts in Active Directory
 Worked with LAN Systems group to migrate public share to NetApp with Active Directory authentication
 Deployed LANDesk throughout the library to enable remote desktop management
 Identified and effected “green computing” measures throughout the School of Medicine
 Purchased, configured, and deployed emergency systems, including broadband-equipped netbooks
 Administered specialized software for the library computer labs, such as ArcGIS, SAS, SPSS, and STATA
Web Development
 Planned web improvements with the Library Web Group and Hirsh Health Sciences Library Web Committee
 Created and updated IT content on the library web site
IT Service
 Provided computer support and administered LDAP accounts for 4000+ users
 Implemented an IT service management system to track requests electronically
 Collaborated with other IT groups at Tufts to initiate the Apple Service Program
 Instructed library staff on using the Tufts VPN, Adobe Connect, and mobile devices
 Developed and documented policies and procedures regarding library IT systems and services, including:
o Using A/V systems in computer labs, deploying laptops for events, and laptop borrowing
o Pay-for-print service refunds
o Reporting and escalating service calls for printer and copier problems
o Handling LDAP account requests
 Acted as lead IT Frontline Support Provider for the library
Department of Physiology & Office of Information Technology
Information Systems Specialist 8/2005-10/2008
 Designed and implemented the Tufts Proteomics web site
 Maintained servers for Tufts University Core & Small Animal Imaging Facilities
 Implemented a departmental backup service using Retrospect Server
 Audited and strengthened security of all departmental computers
 Created ghost images to facilitate efficient rebuilds of computers
 Composed code for applications using Java, Perl, PHP, and MySQL
 Acted as liaison between department and senior support organization
Departments of Microbiology & Physiology
Information Systems Specialist 5/1999-8/2005
 Developed web sites for Microbiology and Physiology Departments
 Created a computer resource web site for the Sackler School
 Provided training and documentation for standard systems and applications
 Supported computers and A/V devices for 200+ users
 Established a computer facility in the Physiology Department
 Negotiated service contracts annually for departments
Department of Biochemistry
Information Systems Specialist & Staff Assistant 5/1998-5/1999
 Revised Department of Biochemistry web site
 Provided direct technical support to employees and students
EDUCATION University of Michigan, Ann Arbor, MI
Bachelor of Music in Music History/Musicology with Honors 5/1992
Bachelor of Music in Horn Performance with Honors 5/1992