1. 1

2. Agenda
2
• Current state
• How we changed
• Examples

3. Demographics
The average FTE is 47
years old and has 13 years
of service
3
Average Age (years) Average Length of service
(years)
Female – 29.4 % 48.00 16.29
Males – 70.6% 47.38 12.00
Non-Exempt 50.00
Exempt 48.00
In other words, we have many employees who vividly and fondly remember

4. 4

5. 5

6. We tried a traditional approach to training
Classroom style
Lecture/Sage on a Stage
6
Big Thick Manuals

7. 7

8. 8

9. 9

10. 10

11. Recap
• Staff view training as a burden – “We know what we’re doing…we’ve
been doing this for years (before you arrived)…why do we need to
change”
• Staff received “mixed messages” from training
• We did not design training for a positive user experience
• We did not explore and plan for the gaps between theory and
practice
• Go to training but then we’ll train you appropriately
11

12. How we changed
• Set the tone
• Stop trying to certify everybody
• Smaller chucks, more feedback
• Validation
12

13. Setting the tone
• Networking prior to training
• Music – play list set by attendees
• Review Mission/Vision – show how training ties to
mission/vision and goals
• A message from Kid President
13

14. 14

15. Old training style
Here is <process> management
learn it, live it, love it
2 to 4 hours in length
15

16. New training style
Talk with team lead on priorities for the person
Overview of the process
3 parts you need to know
Example - Today is part one – logging an incident
Train based on person’s learning style
½ to 1 hour in length
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17. 17
Validate and feedback
• Give team members a few days
to try to use the training
• Look for evidence and review
against training standard
• Ask questions
• Leave reminders

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Examples – Process Identification

19. 35
28
20
12
5Incident
Change
Request Fulfillment
Event
Knowledge
Cheer SilenceLoseWin Boo
Example – Family Feud

20. Example – Say “Hello” to my little friend
20

21. Lessons Learned
• You cannot use a cookbook recipe for training
• People want to learn and have fun learning – trainers want to have
fun too!
• “If you build it…” only works in “Field of Dreams”
• Everyone learns differently – have different approaches
21

22. Contact Info:
Earl Begley
Twitter: @earlbegley
LinkedIn: www.linkedin.com/in/earlbegley
Blog: earlbegley.com
Email: earl.Begley@uky.edu
Questions? Resources and Inspiration
Kid President - http://www.kidpresident.com/
Family Feud Templates - http://www.youthdownloads.com/games/family-fued-powerpoint
Memes - http://memegenerator.net/
Movie Clips - http://www.wingclips.com/
http://www.businessballs.com/clips_for_teaching_and_training.htm
http://youtube.com
Quiz show inspiration:
Wait, Wait, Don’t Tell Me - http://www.npr.org/programs/wait-wait-dont-tell-me/
Ask Me Another - http://www.npr.org/podcasts/510299/ask-me-another

23. Contact Info:
Earl Begley
Twitter: @earlbegley
LinkedIn: www.linkedin.com/in/earlbegley
Blog: earlbegley.com
Email: earl.Begley@uky.edu