KCS is .NET Web Application Development Company in India. We have Developed Online Custom ASP.NET Development Solutions and Microsoft Certified Developers Professional for ASP.NET Web Services.
Analytics on z Systems Focus on Real Time - Hélène LyonNRB
Analytics is one of the hot-button topics for agile enterprises. End users are looking more than ever for relevant and accurate information for which their enterprise assets are the fundamental enabler. Challenges are about removing the time lag between analytics and business impact. Learn how to get the right solution leveraging your z/OS based assets like CICS, IMS and batch applications, and DB2, IMS DB, and VSAM data.
Use cases for Hadoop and Big Data Analytics - InfoSphere BigInsightsGord Sissons
This presentation is from TDWI's event in Boston during the summer of 2014. IBM InfoSphere BigInsights is IBM's enterprise grade Hadoop offering. It combines the best of open-source Hadoop, with advanced capabilities including Big SQL that clients can optionally deploy to get to market faster with a variety of big data and analytic applications.
KCS is .NET Web Application Development Company in India. We have Developed Online Custom ASP.NET Development Solutions and Microsoft Certified Developers Professional for ASP.NET Web Services.
Analytics on z Systems Focus on Real Time - Hélène LyonNRB
Analytics is one of the hot-button topics for agile enterprises. End users are looking more than ever for relevant and accurate information for which their enterprise assets are the fundamental enabler. Challenges are about removing the time lag between analytics and business impact. Learn how to get the right solution leveraging your z/OS based assets like CICS, IMS and batch applications, and DB2, IMS DB, and VSAM data.
Use cases for Hadoop and Big Data Analytics - InfoSphere BigInsightsGord Sissons
This presentation is from TDWI's event in Boston during the summer of 2014. IBM InfoSphere BigInsights is IBM's enterprise grade Hadoop offering. It combines the best of open-source Hadoop, with advanced capabilities including Big SQL that clients can optionally deploy to get to market faster with a variety of big data and analytic applications.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
Artificial Intelligence using Machine Learning techniques like Churn and Recommender models can help Relationship Managers connect with dormant clients and help recommend stocks and MFs using existing applications via different devices
Implementation of Amazon Connect, Powered by Accenture (FSV306-S) - AWS re:In...Amazon Web Services
Late in 2017, Mutual of Omaha began a cloud journey to modernize its legacy contact centers. Using Amazon Connect—supported by Amazon Lex, Amazon Polly, AWS Lambda, and Kibana, Accenture helped Mutual of Omaha improve customer engagement, developed self-service features using leading-edge speech recognition, and developed powerful analytics to continuously drive positive change. Mutual of Omaha plans to reduce TCO annually with Amazon Connect compared with its legacy solution. As of August 2018, three contact centers are live in Amazon Connect, with several more scheduled to go live in 2018. This session is brought to you by AWS partner, Accenture.
Deliver New Customer Experiences Through AI-enabled ChatbotsAmazon Web Services
Chatbots allow companies to mimic human conversations with their customers. Built upon artificial intelligence (AI) and machine learning (ML), they provide instantly available support that is adaptive to user needs and improves with use over time.
Learn how organizations are leveraging this new technology to improve customer engagement by better tailoring their marketing efforts, while at the same time reducing costs and overhead.
Deloitte Digital will showcase their conversational chatbot solution built on Amazon Web Services (AWS) and utilizing Amazon Lex. Discover how companies can rapidly build a proof of concept prior to integrating, launching, and rapidly scaling them to the market.
How to improve your customer relationships through the latest technology on Human-Machine Interaction.
Automating relationships, but including emotions and empathy drive to a new field of possibilities fon converting customers into clients.
IBM i & digital transformation - Presentation & basic demo
IBM Watson Studio, IBM DSX Local w/ Open Source (Spark) & IBM Technology (OpenPower, CAPI, NVLINK)
IT Automation: Rise of the Process RobotsCapgemini
Paul Taylor Senior Solution Architect - Capgemini
Dr Marcus Esser BPS Global Automation Lead - Capgemini
Robotic Process Automation (RPA) is currently a significant talking point and a lot is being written about its long-term impact on people, operations and customer experience. What is driving this discussion? An explosion in data volumes; intensified market competition; and the need for businesses to change and new ways of responding quickly to change and customer demand, whilst also maintaining stability in their core operations.
Robotic Automation is a set of technologies that use software as a ‘virtual FTE’ to manipulate existing application software (e.g. ERPs and CRMs) in the same way that a person completes a process. This helps eliminate or reduce human intervention in the execution of tasks and decision making. Hear about automation case studies which use a variety of tools, leading edge technologies and delivery approaches.
SmartERP Webinar
Did you know that approximately 55% of work activities can be automated using Robotic Process Automation (RPA) technology? Automating business processes in Finance is now considered a business imperative. RPA enables organizations to power people and automates business operations by leveraging this game-changing technology.
RPA has become one of the most popular choices for improving operational efficiency with tactical automation. 59% of Finance & Accounting leaders believe RPA will make their business more competitive over the next two years.
In this webinar, you will learn how to:
How to utilize RPA to transform your organization
Fix broken manual processes
Integrate RPA with your Finance applications
Easily scale large and often changing logic systems
Perform a vast array of key essential tasks; quickly and precisely
Use RPA with AI, to augment tasks that need human intelligence
Benefits:
Increase productivity across your organization
Enables cost reduction for your organization
Improve your accuracy and increase efficiency
Enhances your customer’s experience
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
Artificial Intelligence using Machine Learning techniques like Churn and Recommender models can help Relationship Managers connect with dormant clients and help recommend stocks and MFs using existing applications via different devices
Implementation of Amazon Connect, Powered by Accenture (FSV306-S) - AWS re:In...Amazon Web Services
Late in 2017, Mutual of Omaha began a cloud journey to modernize its legacy contact centers. Using Amazon Connect—supported by Amazon Lex, Amazon Polly, AWS Lambda, and Kibana, Accenture helped Mutual of Omaha improve customer engagement, developed self-service features using leading-edge speech recognition, and developed powerful analytics to continuously drive positive change. Mutual of Omaha plans to reduce TCO annually with Amazon Connect compared with its legacy solution. As of August 2018, three contact centers are live in Amazon Connect, with several more scheduled to go live in 2018. This session is brought to you by AWS partner, Accenture.
Deliver New Customer Experiences Through AI-enabled ChatbotsAmazon Web Services
Chatbots allow companies to mimic human conversations with their customers. Built upon artificial intelligence (AI) and machine learning (ML), they provide instantly available support that is adaptive to user needs and improves with use over time.
Learn how organizations are leveraging this new technology to improve customer engagement by better tailoring their marketing efforts, while at the same time reducing costs and overhead.
Deloitte Digital will showcase their conversational chatbot solution built on Amazon Web Services (AWS) and utilizing Amazon Lex. Discover how companies can rapidly build a proof of concept prior to integrating, launching, and rapidly scaling them to the market.
How to improve your customer relationships through the latest technology on Human-Machine Interaction.
Automating relationships, but including emotions and empathy drive to a new field of possibilities fon converting customers into clients.
IBM i & digital transformation - Presentation & basic demo
IBM Watson Studio, IBM DSX Local w/ Open Source (Spark) & IBM Technology (OpenPower, CAPI, NVLINK)
IT Automation: Rise of the Process RobotsCapgemini
Paul Taylor Senior Solution Architect - Capgemini
Dr Marcus Esser BPS Global Automation Lead - Capgemini
Robotic Process Automation (RPA) is currently a significant talking point and a lot is being written about its long-term impact on people, operations and customer experience. What is driving this discussion? An explosion in data volumes; intensified market competition; and the need for businesses to change and new ways of responding quickly to change and customer demand, whilst also maintaining stability in their core operations.
Robotic Automation is a set of technologies that use software as a ‘virtual FTE’ to manipulate existing application software (e.g. ERPs and CRMs) in the same way that a person completes a process. This helps eliminate or reduce human intervention in the execution of tasks and decision making. Hear about automation case studies which use a variety of tools, leading edge technologies and delivery approaches.
SmartERP Webinar
Did you know that approximately 55% of work activities can be automated using Robotic Process Automation (RPA) technology? Automating business processes in Finance is now considered a business imperative. RPA enables organizations to power people and automates business operations by leveraging this game-changing technology.
RPA has become one of the most popular choices for improving operational efficiency with tactical automation. 59% of Finance & Accounting leaders believe RPA will make their business more competitive over the next two years.
In this webinar, you will learn how to:
How to utilize RPA to transform your organization
Fix broken manual processes
Integrate RPA with your Finance applications
Easily scale large and often changing logic systems
Perform a vast array of key essential tasks; quickly and precisely
Use RPA with AI, to augment tasks that need human intelligence
Benefits:
Increase productivity across your organization
Enables cost reduction for your organization
Improve your accuracy and increase efficiency
Enhances your customer’s experience
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Exploring Patterns of Connection with Social Dreaming
L'IA WATSON pour l'automatisation des call center
1. SUMMARY OF WATSON FOR CALL CENTER SUPPORT
Question
Answer
Customer Operator
contents
presentation
Call center operation support system
Text Searching
Voice Searching
FAQ, content
The operator support system consists of a speech recognition function using artificial intelligence (IBM Watson) and an answer support function to
search and rank supporting document contents. In addition, we also implemented the function to record and store the feedback results from the
operator, the function to compile the recorded feedback results, the function to train Watson using the feedback result, the function to manage
operator support contents to be incorporated into Watson. We implemented a set of functions that is necessary for practical use.
Voice
Recognition
Answer support
function
[Supporting
content search
·
Ranking]
Feedback
record keeping
Training data
input
Content
management
Feedback
tabulation
input
feedback
Result confirmation
Report output
input training data
Contens
Addition・Replace・Delete
Manager
Contens：
・Station information
・Rules
・Operator manual
・Credit card FAQ
・IC Card FAQ
・Press Release
・Notification
etc…
【Pain points of Client】
1: The call center currently has 8,000 inquiries a day,
but the response rate is only about 50%.
2: Due to the wide variety of inquiries, the response time per case is very long.
3: Training for feashman took 200 hours per person.
↓
【Expected effect】
1: Reduce response time, and improve response rate.
2: Improvement of customer satisfaction.
3: Reduced training time for freshman training.
2. In collaboration with Supporting organisations Local Hosts
Introduction of Call Center Support System using AI
Atsushi YOKOYAMA
3. EAST JAPAN RAILWAY CO.
JR EAST IS THE ALL-ROUND RAILWAY COMPANY
3
JR Central
JR Kyushu
JR Shikoku
JR West
JR Hokkaido
JR East
Employees 57,580
Group Revenues 2015 $25 billion
Stations 1,665
Railway Lines 69
Passengers Served Daily 17 million ( 125million in Japan )
Railway Lifestyle IT-Suica
High-Speed Metropolitan Regional
TOKYO
4. 4TH INDUSTRIAL REVOLUTION
4
1st Industrial
Revolution
2nd Industrial Revolution
3rd Industrial Revolution
4th Industrial Revolution
Improvement of Railway Efficiency
Mass Transport by Railway
High-speed and Systematization of Railway
What’s Next?
4th Industrial Revolution is
Coming soon!
5. JR-EAST INNOVATION VISION
Ⅳ. Energy
Environment
Ⅰ. Safety
Secureness
Ⅱ. Service &
Marketing
Ⅲ. Operation
& Maintenance
AI, IoT,
BigData,
Robot
Minimizing the Risk by
Data & Prediction
“From Safety1 to
Safety2”
Context-aware
Personalized Service
“Now, Here, Me”
“On-demand Operation”
“Door to Door Service”
Create an effective and
efficient work structure
“Autonomous Technology”
“From TBM to CBM”
Establishment of
Efficient Railway
Energy Management
System “Smart Grid”
5
7. 7
・Answer customer's inquiries by phone
・Answer inquiries about Train Time, Fare, Vacancy etc…
CALL CENTER
ABOUT JR-EAST CALL CENTER
Inquiries
About 13.5 million cases /year
⇒ 37,000 cases / day
October 2016 -
Suica × Apple Pay
Inquiries
⇒ 44,300 cases / day
8. 8
CALL CENTER
FOR BETTER SERVICE
Fare
Time table
Lost thing
Other JR company
Other railroad companies
Travel
Shops
Credit card・・・・
・Improve response rate
・Beginners can also answer
Too broad and too much! ⇒ Solving with AI
9. 9
Customer
DEVELOP SUPPORT SYSTEM
OVERVIEW OF SUPPORT SYSTEM
Dictionary
Analyze
inquiries
Search
answers Data
Base
of
answers
Ranking Scoring
Learning
Call Center Support System using AI
OperatorInquiry
Answer
Voice recognition,
Text search
Display answers
Feed back answers
AI
10. 10
①Voice recognition
HOW THE SYSTEM WORKS
②Search from data base
※AI can choose the right choice by
learning.
tickets
stations
etc…
③Display results
1.How to buy…
6.XXX
2.Where to go…
tickets
・・・
・・・
13. 13
This graph shows percentage at which AI
correctly recognized operator's utterance.
Correct recognition ⇒ More than 85%
By adjusting the microphone and
registering frequently used words.
PERFORMANCE
VOICE RECOGNITION
50%
55%
60%
65%
70%
75%
80%
85%
90%
Nov. 2016 Dec. 2016 Jan. 2017 Feb. 2017
Percentageofcorrectlyrecognized
14. 14
This graph shows percentage at which
Support System displayed the correct item.
(Items that the operator really needed)
The rate of displaying correct items
⇒ Exceeds 75%.
The more the system is used ,
the more the rate will be improve.
PERFORMANCE
RATE OF CORRECT ANSWER
30%
35%
40%
45%
50%
55%
60%
65%
70%
75%
80%
Early Dec
2016
Mid Dec
2016
Late Dec
2016
Early Jan
2017
Mid Jan
2017
Late Jan
2017
Early Feb
2017
Mid Feb
2017
Percentageofcorrectlydisplayed
15. 15
This graph shows how long operators using
Support System spoke compared to operators
who did not use it.
Duration of call will be shorter
as operators get used to Support System.
PERFORMANCE
DURATION OF CALL
70%
75%
80%
85%
90%
95%
100%
105%
110%
115%
Late Dec
2016
Early Jan
2017
Late Jan
2017
Early Feb
2017
Ratioofresponsetime
(SystemUser/NonUser)
System User / Non User
![SUMMARY OF WATSON FOR CALL CENTER SUPPORT
Question
Answer
Customer Operator
contents
presentation
Call center operation support system
Text Searching
Voice Searching
FAQ, content
The operator support system consists of a speech recognition function using artificial intelligence (IBM Watson) and an answer support function to
search and rank supporting document contents. In addition, we also implemented the function to record and store the feedback results from the
operator, the function to compile the recorded feedback results, the function to train Watson using the feedback result, the function to manage
operator support contents to be incorporated into Watson. We implemented a set of functions that is necessary for practical use.
Voice
Recognition
Answer support
function
[Supporting
content search
·
Ranking]
Feedback
record keeping
Training data
input
Content
management
Feedback
tabulation
input
feedback
Result confirmation
Report output
input training data
Contens
Addition・Replace・Delete
Manager
Contens：
・Station information
・Rules
・Operator manual
・Credit card FAQ
・IC Card FAQ
・Press Release
・Notification
etc…
【Pain points of Client】
1: The call center currently has 8,000 inquiries a day,
but the response rate is only about 50%.
2: Due to the wide variety of inquiries, the response time per case is very long.
3: Training for feashman took 200 hours per person.
↓
【Expected effect】
1: Reduce response time, and improve response rate.
2: Improvement of customer satisfaction.
3: Reduced training time for freshman training.](https://image.slidesharecdn.com/jreastwatsonpitches-170608072810/85/L-IA-WATSON-pour-l-automatisation-des-call-center-1-320.jpg)
