2. “Rising before us is the new Lowell General Hospital, offering the potential to revolutionize
What’s Inside
Message from the President and CEO 2
Message from the Medical Staff President 3
Strong Leadership Drives Employee Satisfaction 4-5
Dedicated to Exceeding Expectations 6-7
Achieving Standards of Excellence 8-9
Growing to Meet the Needs of Our Community 10-11
Generosity with a Purpose 12-13
Meeting the Needs of Our Community 14-15
Thank You to Our Donors 16-23
Our Physicians 24-27
Financial Performance 28
Forward-looking Community Leadership 29

3. our regional healthcare landscape and transform the patient experience for the people we serve.”
Normand E. Deschene, MHA, FACHE, President and Chief Executive Officer of Lowell General Hospital
Architect’s rendering of new campus,
opening Summer 2012

4. A message from Normand E. Deschene, President and CEO of Lowell General HospitalA message from Normand E. Deschene, President and CEO of Lowell General Hospital
Rising on the Lowell General Hospital campus is the framework for
the future of healthcare excellence. A tangible commitment to the
communities we serve, the Legacy Project construction that encompasses
our campus is driven by our vision to be one of the best hospitals in
America. The six-story tower represents our focused efforts to create
a state-of-the-art hospital for our community.
Looking back, 2010 was a year that saw the culmination of many important projects and noteworthy
achievements. One exceptional accomplishment this year was our acceptance into the Magnet Recognition
Program®. Granted by the American Nurses Credentialing Center, Magnet® designation recognizes healthcare
organizations that are committed to nursing excellence, professionalism, and patient-focused care. The
application process spanned a two-year period and brought together employees across the hospital, uniting
them with a common goal. The result was an application document 2,546 pages in length, weighing more
than 38 pounds, which earned Lowell General a place among only eight hospitals in Massachusetts, and six
percent of hospitals nationwide, to achieve Magnet status.
Another significant long-term goal of our organization is to be an employer of choice in the Merrimack
Valley. We have made incredible strides toward this goal using employee feedback as our guide to increased
workplace satisfaction. We reached unprecedented milestones in 2010, when Lowell General Hospital was
recognized by the Globe 100 Top Places to Work and the Boston Business Journal’s Best Places to Work.
Included in the large company category in both surveys, the Globe 100 ranked Lowell General as the top
hospital employer in the Commonwealth and as number four in the large company category overall.
It is evident that the legacy Lowell General Hospital is building goes beyond bricks and mortar to impact
the future health and lives of people in our community. By strategically evaluating the needs of our citizens,
we have been able to plan and implement successful projects of great magnitude, propelled by our vision to
provide the best in healthcare services to our friends, families and neighbors.
Together, with our employees, physicians, volunteers and our generous donors, we stand poised to
transform the healthcare landscape of our region, now and for generations to come.
In Good Health,
Normand E. Deschene
President and Chief Executive Officer
2

5. The Lowell General Hospital medical staff, with its diverse wealth of
expertise and talent, is committed to delivering exceptional healthcare
in the Merrimack Valley. While each physician is personally accountable
for patient care, our true strength is in our collaboration of knowledge
and skills, resulting in the best possible care.
Working together, we ensure patients have clear pathways for diagnosis and treatment, leading to higher
quality. Our exceptional medical staff of primary care and specialty providers strive to make Lowell
General Hospital one of the best community hospitals in the nation.
Over the past year, our medical staff achieved top ratings from our insurance partners such as Blue Cross
Blue Shield in measures of quality care and efficiency. Working together, we have elevated care standards,
reduced complications, and improved quality of life for our patients. Additionally, the medical staff has
been fortunate to work with nursing and patient care teams whose unparalleled professionalism and
commitment have earned Magnet® designation.
Just as being a Magnet institution helps to attract the best in nursing talent, our success as a medical
community has enabled us to bring new physicians to the area when many hospitals in the state are
suffering attrition. In 2010 we welcomed more than 70 new physicians to our team from 18 specialty
areas, including 8 primary care physicians. Our strong partnerships with leading institutions such as
Floating Hospital for Children at Tufts Medical Center, Brigham and Women’s Hospital, Lahey Clinic
and Massachusetts General Hospital all help to bolster the expertise available for our patients.
It is an exciting time to be part of Lowell General Hospital, as we accelerate the progress of medicine
through new technology and advances in treatment. The implementation of the next phase of our
electronic medical record in April 2011, computerized order management, will enable the medical staff
to work more efficiently and collaboratively. And, as the Legacy Project progresses, we look forward to
the new physical space it will bring, along with the ability to meet the needs of our community and
modern medicine both today and in the future.
I am proud to practice with my colleagues at Lowell General Hospital as we strive to provide excellent
healthcare to our community and celebrate our joint achievements.
Respectfully,
Arthur M. Lauretano, MD
President, Medical Staff
A message from Arthur M. Lauretano, MD, Medical Staff President of Lowell General HospitalA message from Arthur M. Lauretano, MD, Medical Staff President of Lowell General Hospital
3

6. PEOPLEStrong Leadership Drives Employee Satisfaction
Leading by Example
Lowell General Hospital’s leadership is firmly committed to strategic
organizational growth, community development, and employee
satisfaction and empowerment — all are essential elements that make
Lowell General a special place to work. In recognition of his leadership
within the healthcare industry, Lowell General Hospital’s President
and Chief Executive Officer Normand E. Deschene, MHA, FACHE,
serves as Chair-Elect of the Massachusetts Hospital Association and
will become Chair in June 2011.
In addition, Mr. Deschene is an active member of the American
Hospital Association, Hospital Financial Management Association, the
American College of Healthcare Executives, and the American College of
Healthcare Executives of Massachusetts. He also serves as a member of
the Executive Committee of Voluntary Hospitals of America Northeast.
Mr. Deschene was appointed by the Governor of Massachusetts to
the Goddard Council, advising upon the development of Science,
Technology, Engineering and Math curriculum for the Commonwealth,
is a member of the Betsy Lehman Center for Patient Safety Expert Panel
in Obstetrics, and chairs the Advisory Committee to the University of
Massachusetts Lowell’s College of Health and the Environment.
In our community, Mr. Deschene serves as a trustee of the Boys and
Girls Club of Greater Lowell, a board member of The Lowell Plan and
an executive committee member of the Merrimack Valley Economic
Development Council.
A Lifetime of Learning for Professional Growth
Committed to providing opportunities for professional growth and
nurturing an environment that fosters lifetime learning, this year
Lowell General began offering ESOL (English for Speakers of Other
Languages) classes on-site for employees wishing to improve their
English skills.
For employees seeking college-level education, the hospital also raised
the annual Tuition Reimbursement in 2010, and added a new
educational partner, Boston University Metropolitan College. To make
education less costly and more accessible to employees, Lowell General
has long collaborated with several highly regarded educational institutions
in the area for Bachelor, Master, and Certificate programs, including
University of Massachusetts Lowell, Rivier College and Middlesex
Community College. Depending on the institution, these educational
partnerships offer a variety of advantages including discounts, on-site
classes and direct tuition billing, which eliminates the need for
employees to incur out of pocket expenses.
First Healthcare Professional in Massachusetts
Named Certified Emergency Manager
Susan Connolly, RN, Occupational Health Manager, Emergency
Preparedness Coordinator at Lowell General Hospital, recently
received certification as a Massachusetts Certified Emergency Manager.
Mrs. Connolly is the first healthcare professional in the region to
receive this certification, awarded by the Massachusetts Association
of Emergency Management Professionals in conjunction with the
Massachusetts Emergency Management Agency.
Mrs. Connolly joins emergency management partners in the public,
private, and volunteer sectors (such as fire, police, and other local and
state emergency responders) who dedicate their time and efforts to the
field of emergency management.
“This achievement is the result of Susan’s dedication to emergency
management efforts, not only at Lowell General, but in the community,
region, and state,” says Mark Boldrighini, Deputy Director of
Emergency Management for the City of Lowell.
4
Norm Deschene with the “Dream Beam” which was signed by Lowell General staff
during 2011 Town Meetings and was placed in the “heart” of the new Legacy building.

7. At Lowell General, we believe that excellence begins with our employees.
At no time was this more evident than in 2010, when Lowell General
Hospital was recognized as one of the best employers in Massachusetts
by both the Boston Globe and the Boston Business Journal.
Recognition among the Globe 100 Top Places to Work, for the second year in a row, was particularly rewarding.
Rated fourth among 25 large employers in the state, Lowell General Hospital was the most highly placed hospital
in the annual review.
Lowell General Hospital was ranked among the Boston Business Journal’s Best Places to Work in Massachusetts.
As the fastest growing hospital in the Commonwealth, and one of the largest private employers in the region,
Lowell General was included among the 20 best large companies in the state. This achievement was based upon
our health and education benefits, and a third-party survey of all employees regarding job satisfaction, teamwork,
management quality, work environment and opportunities for growth, among other criteria.
5
“These accomplishments are especially meaningful to our organization because they are
employee-driven. Survey-based achievements provide an important barometer to measure
the success of strategic hospital initiatives, employee programs and benefits, and offer
essential insights to leadership moving forward.”
Peter J. Zarrilla, MS, MEd, Vice President and Chief Human Resources Officer

8. SERVICEPatient and Family-Centered Service
Offering an exceptional experience is at the core of our commitment to
service. Interactions and assistance with patients as well as their families
or caregivers is nearly always a part of the hospital experience.
The Patient Family Advisory Council (PFAC) was one of the most
important additions to our community partnerships and collaborations
in 2010. The PFAC is composed of volunteer patient and family advisors,
as well as clinicians and administrators. Its purpose is to strengthen
collaboration between patients and family members and the healthcare
team, enhancing our ability to deliver the highest standard of safe,
comprehensive and compassionate healthcare.
The 10 patient and family members of the PFAC began meeting in
2010, and from the start launched a powerful alliance to share their
experiences and work with us to impact care.
With the active involvement of our patients and families, we can address
what is important to our community, and find opportunities together to
improve quality, service, safety, access, education, satisfaction and loyalty.
Reassuring Comfort
While the hospital grounds have been bustling with activity and progress,
our commitment to the patient experience and ways that we can meet
their comfort and privacy has remained at the forefront for our patient
care teams.
Through effective planning and extensive communications, we have
kept our patients and visitors informed and our staff prepared to address
concerns before they surface. Information, signage and support helped
everyone along the patient care path – from the front desk to the bedside
nurses and aides – to reassure those in our care of their safety and to
address their comfort.
Care was uninterrupted for patients at the Cancer Center as the building
was separated from the main hospital upon the start of Legacy construction
and the work began adjacent to their clinical areas. Quietly and out of
view, a former office space in a heavily trafficked area was transformed
into the beautiful, 12-bed, MP-1 unit without disrupting flow or care.
National Recognition
for Service
You know something
outstanding was accomplished
if national recognition across
100 organizations places you
at the top. Lowell General
Hospital’s Director of
Facilities, Bill Charette was recognized for his work in 2010 as one who
“Enhances the Patient Experience” by the Healthcare Facility Solutions
Division of our partner, Sodexo.
“Bill has been an integral leader with our facilities operations which have
increased in scope with the Legacy Project. From his assistance with the
planning and implementing of facilities improvements, essential power
operations and master planning, he is a true asset to Lowell General,”
says Win Brown, Vice President of Administration.
The national recognition was measured by substantial and consistent
improvement in patient, employee and user loyalty as measured by a
third party measurement tool.
Serving All Faiths
Spiritual care fosters support for
a person’s spiritual or religious
faith. Last year, our Spiritual
Care Services were enhanced
to continue to improve this
important aspect of wellness
through programs, physical
space and support members.
In 2010, renovation of the former Chapel allowed for the creation of a
sacred space to be used by patients, visitors and staff. This peaceful retreat
is often used for meditative practice, prayer, and reflection, providing
for spiritual needs. Our Palliative Care Program was launched with the
addition of a certified Palliative Care Nurse to assist with end-of-life
concerns and comfort measures. Additional services were added with
a Chaplain to serve patients as well as their caregivers.
6
“Patient care goes far beyond the bedside, it is the responsibility of each member of the Lowell General
family. From the person cleaning a room to the physician performing surgery, every interaction is an
opportunity for us to make patients aware of how privileged we are to be entrusted with their healthcare.”
Winfield S. Brown, MHA, MSB, FACHE, Vice President of Administration
Dedicated to Exceeding Expectations

9. 7
The “Dream Beam”, signed by Lowell General staff,
was installed at the heart of the Legacy building

10. QUALITYAchieving Standards of Excellence
Lowell General Hospital Receives National
Accreditation for Cardiac Rehabilitation
The Cardiac Rehabilitation
department at Lowell General
Hospital was certified by
the American Association of
Cardiovascular and Pulmonary
Rehabilitation for meeting
essential standards for quality
patient care in cardiac
rehabilitation. This is the only
peer-reviewed accreditation in
the nation designed to review individual facilities for adherence to
standards and guidelines for cardiac rehabilitation centers. A long-
standing component of cardiovascular care at Lowell General Hospital,
cardiac rehabilitation is the recovery phase for a patient who has suffered a
heart attack, undergone angioplasty, or had surgery to treat heart disease.
Recent studies show patients who complete cardiac rehabilitation
increase their likelihood of a successful recovery and lower their chance
of a repeat heart attack.
Lowell General Hospital Recognized as
a Community Value 100™ Hospital by
Cleverley + Associates
For the fourth consecutive year, Lowell General Hospital was recognized
as a top-ranked Community Value Provider by Cleverley + Associates,
a leading healthcare financial consulting firm specializing in operational
benchmarking and performance enhancement strategies.
According to the Community Value Index®, a proprietary index created
by Cleverley + Associates to measure the value a hospital provides to its
community, Lowell General Hospital ranks among the top 20 non-
teaching, large hospitals nationwide. “A hospital provides value to the
community when it is financially viable, is appropriately reinvesting
back into the facility, maintains a low cost structure, has reasonable
charges, and provides high quality care to patients,” states James
Cleverley, co-author of the publication.
Lowell General Hospital Recognized as a Gold
Standard Breast Imaging Center of Excellence
by the American College of Radiology
Lowell General Hospital received recognition as a Gold Standard facility
accredited as a Breast Center of Excellence by American College of
Radiology (ACR). After extensive review by the ACR, the hospital’s
consistent quality performance for Mammography, Breast Ultrasound,
and Steriotactic Breast Biopsy officially earned the three-year accreditation
(their original accreditation began in 2005). The ACR gold seal of
accreditation represents the highest level of image quality and patient
safety. It is awarded only to facilities meeting ACR Practice Guidelines and
Technical Standards, following a peer-review evaluation by board-certified
physicians and medical physicists who are experts in the field.
Lowell General Hospital Earns American Heart
Association 2010 Gold Plus Award for Treatment
of Heart Failure
Lowell General Hospital was recognized
by the American Heart Association
with the 2010 Gold Plus award for
implementation of their Get With The
GuidelinesSM
– Heart Failure Performance
program. This achievement indicates that
the hospital reached an aggressive goal of
treating heart failure patients with 85% or
higher compliance to core standard levels
of care as outlined by the American Heart
Association/American Stroke Association
for 24 consecutive months.
The American Heart Association and American Stroke Association’s Get
With The Guidelines program recognizes hospitals for their success in
using Get With The Guidelines to improve quality of care and outcomes
for heart disease and stroke patients.
8
“Putting patients first means we are sensitive and responsive to their needs, and those of their families.
Not only are we committed to providing exceptional service to our patients, but the compassion, kindness
and respect that turns care into caring.”
Amy Hoey, RN, BSN, MS, Vice President Patient Care Services and Chief Nursing Officer

11. Measuring quality in healthcare spans every component of the patient and
family experience as well as that of a hospital’s physicians, employees and
the community it serves.
In 2010, the outstanding achievement of Magnet® designation by the American
Nurses Credentialing Center (ANCC) recognized our excellence in patient care as
demonstrated in more than 35 areas of focus throughout the entire hospital. The
Magnet Recognition Program® of the ANCC provides the ultimate benchmark for
patients and their families to measure the quality of care they can expect at a hospital.
“Lowell General Hospital has taken the 88 standards outlined by the ANCC and put
them into practice to demonstrate our nursing excellence,” explains Amy Hoey, RN,
BSN, MS, Vice President of Patient Care Services and Chief Nursing Officer. “These
standards cover aspects of quality patient care as well as standards to empower nurses,
advance the profession, promote innovation, and provide transformational leadership.
These elements combined are at the heart and soul of care for our community and
provide confidence that our patients are receiving exceptional care.”
Reaching Magnet designation was the result of several years of preparation and longstanding commitment to
nursing and patient care through quality and process improvements as well as interdisciplinary collaboration.
More importantly, it indicates the continued commitment by every one of our staff to ensure patient care,
quality standards and ongoing improvements within the daily operations and governing of the hospital.
Lowell General is proud to be one of only eight hospitals (out of 134) in Massachusetts that have received
Magnet designation and is among the select 6% of hospitals nationwide who have reached this benchmark.
9
Amy Hoey, RN, BSN, MS

12. Welder from Prime Steel of North Billerica installing
shear studs on floor of the Legacy building
10

13. GROWTHGrowing to Meet the Needs of Our Community
The Legacy Project
While the number of people turning to Lowell
General Hospital continues to grow, our physical
ability to meet those demands has met capacity.
As such, the groundbreaking of our Legacy Project
in May of 2010 was an exciting step forward to
create space that will afford growth to meet our
community’s healthcare needs.
The Legacy Project will enable us to provide
more people with greater services, allowing us
to continue to expand in all directions – physical
space for outpatient services, more capacity for
our emergency department and trauma center,
additional operating suites to meet the surgical
demands, and expansion of birthing and
maternity areas.
Construction of our 145,000 square foot
expansion and renovation project moved ahead
of schedule. Accelerated progress resulted in
projected interest savings that will allow us
to outfit more of the new facility and begin
transitioning earlier. Following demolition of the
Shedd Building, deep excavation and steel erection
began to form the footprint of our new building.
Roadways were widened and retaining walls
built to support the new three-lane West Road
that will improve traffic flow around the campus
and prepare for the helipad site. Utilities were
re-routed and significant capital upgrades were
made to the facilities plant to ensure a seamless
transition of power, heating and cooling.
Teams throughout the organization worked
together to plan the design, clinical equipment,
furniture, fabrics and finishes that will capture
the new modern look of the campus, from the
soothing atmosphere of new private patient rooms
to the contemporary finish of the new lobby.
Our Legacy Project poises Lowell General for
continued growth and will provide an economic
boost to our area creating construction-related
and long-term employment opportunities.
The Legacy Project is not only important for
the hospital’s future but also for the future of
the community.
New Physicians Choose
Lowell General Hospital
With the sustained growth Lowell General has
experienced over the past few years, can it be any
surprise that more new physicians are choosing
our hospital than ever before.
In 2010, Lowell General Hospital welcomed 70
new physicians to our team from 18 specialty
areas, including 8 primary care physicians to
manage the care of our patients.
In addition, strong partnerships with physicians
from leading institutions such as Floating
Hospital for Children at Tufts Medical Center,
Lahey Clinic, Brigham and Women’s Hospital
and Massachusetts General Hospital, combine
to offer a comprehensive level of expertise to
our patients in the Merrimack Valley.
Patient Comfort and Privacy
Last year, many adaptations of the existing
space in the hospital were made to provide
more room for clinical care in the current
facility. Our newest unit, MP1, located on
the first floor, helps to expand capacity
during our busiest times.
This 12-bed unit was designed to give patients
and their families a comfortable environment
for care when they are ready to move from
the Emergency Department, but still require
monitoring before going home or moving
to another unit in the hospital. With the
completion of the Legacy Project in 2012,
this unit will integrate with the new Emergency
Department and Trauma Center.
Improving Healthcare Access
in the Community
In 2010, we began the planning and permitting
process for a new building on our Lowell
General Chelmsford campus between 10 and
20 Research Place. The Town of Chelmsford
approved the expansion which will include a
30,000 square foot medical office building with
ample parking and aesthetic additions such as
seating areas and green-space.
The additional building will bring greater
access to healthcare specialists and services, with
proximity to the kinds of services that relate to
care such as outpatient testing, imaging, day
surgery, therapy and other supporting care.
Groundbreaking for the new building is scheduled
for May 2011 with tenants prepared to begin
occupancy in early 2012.
11
Architect’s rendering of 14 Research Place at
Lowell General Chelmsford
“The Legacy Project will allow Lowell General Hospital to increase
the breadth and scope of services here in the community, enabling
us to take better care of our patients and provide a first-class
community hospital for our physicians and staff.”
Joseph A. White III, MBA, FACHE, Executive Vice President and Chief Operating Officer

14. PHILANTHROPYGenerosity With a Purpose
TeamWalk for CancerCare
New heights were reached in 2010 when the 11th Annual TeamWalk for CancerCare topped
$764,000 in donations and in-kind gifts from individuals, corporate sponsors, teams and community
supporters. This milestone brings us well on our way to achieving our $1M fundraising goal.
Thousands of walkers and volunteers came together to support our cancer patients and their families,
in what has come to be known as the Merrimack Valley’s single-largest one-day fundraising event.
Thank you to all!
Honorary Chair Jane Marshall, Mrs. Massachusetts, and Co-Chairs Lori Grande from WKLB and
Fox’s own “VB” hosted the morning’s Opening Ceremonies. New England Patriots Cheerleaders
greeted participants, delicious food and snacks were provided compliments of many area businesses,
and TeamWalk partners like Evolution Day Spa offered mini-manicures, hair extensions and more.
LGH Golf Challenge
The 15th Anniversary of the LGH Challenge Golf Tournament was a great success, raising a record
$361,000 for the Legacy Fund, the hospital’s capital campaign, which supports the Legacy Project,
our new six-story building currently under construction.
On August 30th, golfers enjoyed the challenging terrain of both The Pines and The Oaks Courses
at The International in Bolton, MA. Guests also enjoyed luxurious amenities to round out the day,
including a barbecue on the course, spa offerings, and special contests and gifts.
Our sincere appreciation is extended to the Tournament sponsor Cain Brothers and Company and
the Masters sponsors Blue Cross/Blue Shield of Massachusetts, Demoulas Foundation, Gilbane
Construction, Lowell Surgical Associates and Trinity EMS, Inc. for their generous support. Thank
you also to our many volunteers who helped the day run smoothly.
LGH Ball for Community Health Initiatives
March 6, 2010 marked the 5th Anniversary of Lowell General Hospital’s Ball for Community Health
Initiatives. A sold out crowd of 450 guests enjoyed dinner, dancing, and silent and live auctions at
the Lowell Memorial Auditorium, which was transformed into a décor reminiscent of sultry New
Orleans. Under the leadership of committee co-chairs Denise Mills, MD, and Matthew Savory, DO,
the gala raised more than $200,000 to support community health initiatives in our region.
Anniversary Sponsor KLIN Spirits was joined by Gold Sponsors Enterprise Bank and New
England Inpatient Specialists, and Silver Sponsors Commonwealth Radiology Associates, Lowell
Anesthesiology, Merrimack Valley Emergency Associates, Trinity EMS, Eastern Bank and Merrimack
Valley Pathology.
Through the generous support of our corporate sponsors and Ball patrons, we were able to raise vital
funds for this year’s highlighted initiatives including the “Beds for Kids” project of The Lowell Wish
Project, providing new beds and bedding for 200 at-risk children in the city this year. In collaboration
with Health and Education Services, Inc., we also created a public service campaign to promote
mental health awareness and resources in the Greater Lowell area.
12

15. Legacy Fund Chairman
Truly Does Leave a Legacy
Lowell General Hospital lost a very dear friend,
colleague and dedicated fundraising volunteer last fall
when Michael Gilchrist, MD, unexpectedly passed
away. Under “Dr. Mike’s” leadership, The Legacy Fund,
Lowell General Hospital’s capital fundraising campaign
to support the Legacy Project, recorded gifts and
pledges of nearly $11M from leadership donors alone!
Dr. Mike’s quiet influence and gentle persuasion helped
secure these gifts and pave the way for the Merrimack Valley’s largest capital campaign to date to enter the public
phase. Gifts ranging from $3M to $2,500 were committed during his tenure as Chairman. His passing has left
big shoes to fill on the campaign committee and many sad hearts among the friends and colleagues who were
honored to work alongside him. He will be missed, but never forgotten.
With solicitations to employees and medical staff nearing completion, donors, friends and the general public will
be invited to participate in the Legacy Fund and witness the completion of the Legacy Project in 2012.
For more information about the Legacy Fund, including named gift opportunities for as little as $2,500 (which
can be pledged over five years), please contact Director of Philanthropy, Ellen Kallman at 978-937-6430 or
ekallman@lowellgeneral.org
13
Dr. Michael Gilchrist, right,
with his son Dr. Mark Gilchrist

16. COMMUNITYMeeting the Needs of Our Community
Lowell General Hospital’s community benefit program
is an essential and integral part of our mission, vision
and strategy, reflected by the importance placed on
community benefit throughout our organization.
In 2010, Lowell General Hospital contributed
more than $13.7 million for the health of the fourth
largest metropolis in the state. Our Community Benefit
Plan focused on measurable short- and long-term
goals in 12 key areas including: cancer, cardiovascular
disease, health literacy, healthy weight, mental health
and tobacco prevention and intervention. We provide
innovative outreach for education, prevention,
and screening programs through our Center for
Community Health and Wellness.
To identify the areas of opportunity, we instituted the
area’s first comprehensive community health needs
assessment. We collaborated with the University of
Massachusetts, Saints Medical Center and the Greater
Lowell Health Alliance. This comprehensive assessment
of the community identified future healthcare gaps and
areas with the greatest need.
Healthy Hearts
As a statewide priority to help management of a
chronic illness, we tackled cardiovascular disease
with a host of programs and activities to enhance
prevention, detection, treatment and support.
Cardiovascular risk assessments were held throughout the year, screening more than
320 people. We hosted over 50 programs which educated participants on the signs and
symptoms of heart attack and stroke including a Get Heart Smart Health Fair, blood
pressure screenings, mall walking programs and CPR classes. Finding ways to reach new
audiences, we were part of the 2010 Motorcycle Nights at Sampas Pavilion in Lowell,
and teamed up with the Lowell Spinners to help “Strike Out Heart Disease” with an
awareness-building campaign.
Stomping Out Tobacco Use
Smoking rates in the City of Lowell exceed the state average by more than three times,
increasing the risk of lung cancer in our community. In 2010, our efforts focused on
engaging community participation and building initiatives that would educate and
prevent the use of tobacco products at all ages. To meet our goals to reduce the use
of tobacco by adults and increase knowledge about the dangers of it among youth,
we partnered with area schools, the Greater Lowell Health Alliance, the American
Lung Association and the Lowell Community Health Center. For the third year we
participated in providing tobacco prevention programs to all fifth grade classes in
the Lowell Public Schools, provided smoking cessation classes, and developed a parent
program on emerging tobacco products. In an effort to reduce the number of women
smoking during pregnancy, we incorporated the dangers and risks of tobacco use into
our childbirth education classes.
Literacy Isn’t Just
About Reading Books
Health literacy focuses on providing education so that people have a greater
understanding of aspects that relate to their health.
Our efforts in 2010 helped to increase the capacity of adults and seniors to obtain,
process and understand basic health information, with a focus on their medications.
We developed a “Get Med Smart” program which educates the community about
medications and provides them with an easy to use home medication list. We shared
them with their healthcare providers and the hospital. Additionally, Healthcare Decision
education helped to inform people of the importance of planning for an emergency or
a time when they may not be able to make health decisions for themselves – helping to
resolve dilemmas for patients and their caregivers at a most vulnerable time.
Through healthcare literacy efforts, we helped to keep people safe as well as encouraged
personal empowerment for their own health.
14
Community Health and Wellness staff and interns with the Lowell
Spinner’s “Canaligator” at Lowell General’s Family Safety Night

17. 2010 Community Benefit Total:
$13,755,333
As a not-for-profit community hospital, Lowell General
is dedicated to improving the health and quality of life
of the individuals and communities we serve. Each year,
Lowell General Hospital develops a Community Benefit
Plan that seeks to identify unmet existing health needs
in the community, and to anticipate future health needs,
particularly in vulnerable and underserved populations.
Every day, our staff, physicians and volunteers work
together to meet those needs through quality health
services, wellness and education initiatives, charity
care, and charitable contributions.
“At Lowell General Hospital, we are committed to improving the overall
health status of our community, and specifically, the health problems of
medically underserved populations. We focus on identifying existing and
future health needs and addressing those needs through new or existing
health initiatives, both independently and in collaboration with other
community resources. Our dedication to improving the health of those
we serve demands that community benefits be at the very core of our
mission as a non-profit healthcare organization.”
Margaret A. Palm, Chair, Board of Trustees of Lowell General Hospital
15
Free/Discounted Care
$8,494,766
Community Benefit
and Community
Service Programs
$1,463,041
Charitable
Donations
$99,436
Health Safety
Net Assessment
$2,708,368
Health Safety
Net Denied Claims
$989,722

18. DONORS
Century Society
($100,000+)
Enterprise Bank
Mr. and Mrs. Eric W. Hanson
Lowell General Hospital Auxiliary
NetScout Systems
Chairman’s Society
($20,000+)
Mr. and Mrs. Donald Adie
Mr.Thomas Adie and
Ms. Lisa Guidoboni
Adie Conway, Inc.
Estate of Helen S.Alconis
Mr.Alfred H. Coburn
Commonwealth Radiology
Associates, Inc.:
Scott D.Abel, MD
Joseph M. Barry, MD
James C. Bass, MD
Jonas J. Berman, MD
Kevin J. Callahan, MD
Elise Connell-Boudoya, MD
Richard A. Dobrow, MD
Wei Du, MD
Daniel R. Gale, MD
M. Elon Gale, MD
Michael Geary, MD
Paul Gryzenia, MD
Himanshu Gupta, MD
Bruce Hall, MD
Patrick W. Hanks, MD
Kellie Hemme, MD
Allan I. Hoffman, MD
Timothy J. Hough, MD
Merric D. Landy, MD
Howard W. Lowy, MD
Michael Mastromatteo, MD
John P. Murray, MD
Courtney C. Neff, MD
Miriam L. Neuman, MD
Erick Nine, MD
Nahid Rathore, MD
Claudia S. Reynders, MD
Zulmarie Roig, MD
M. Christian Semine, MD
Eva Statz, MD
Bruce Stewart, MD
Julie Stiles, MD
Samuel Tong, MD
Sarah Whitehead, MD
Alvin Yamamoto, MD
Mr. and Mrs. John P. Chemaly
Mr. and Mrs. George L. Duncan
Eastern Bank
Frederic B. Emerson
Revocable Trust
Dr. and Mrs. Michael Gilchrist
Dr. and Mrs. Jeffrey Goldstein
Mr. and Mrs.William Lemos
MEC Electrical Contractors, Inc.
Merrimack Valley Emergency
Associates, Inc.
Mr. and Mrs. Nels A. Palm
Dr. and Mrs.Wayne E. Pasanen
Radiation Oncology of
Greater Lowell
Mr. and Mrs. Gary Sepe
The Ruth C.Leggat MemorialTrust
Trinity EMS, Inc.
President’s Society
($10,000+)
Anonymous
Mr. Ronald M.Ansin
Drs.Atul and Ajita Bhat
Blue Cross Blue Shield of MA
Cain Brothers and Company,LLC
Mr. and Mrs. John W. Carson
Mr. David Daley
Demoulas Foundation
Mr.andMrs.NormandE.Deschene
TheAubert J.Fay Charitable Fund
Gilbane Building Company
Dr. Mark G. Gilchrist
Mr. and Mrs. John J. Haley
Dr. and Mrs.Terry Howard
J & J Contractors, Inc.
Jeanne D’Arc Credit Union
Atty. and Mrs. George B. Leahey
LGHPhysicianHospitalOrganization
LowellAnesthesiologyServices,Inc.
Lowell Five Cent Savings Bank
Lowell Surgical Associates, P.C.:
John Friel, MD
Eric Hillenberg, MD
Michael Jiser, MD
RoyShen,MD
Rebecca Shore, MD
Mr. and Mrs. Elkin B. McCallum
Mrs. Howard Mooney
New England Inpatient Specialists
Dr. and Mrs. Frank E. Osborn
Dr. and Mrs. Lincoln Pinsky
PrideSTAR EMS Inc.
Riverside Medical Group, LLC
Mr. and Mrs. F. Garrett Shanklin
Sodexo, Inc. & Affiliates
State Street Wealth
Manager Services
Mrs. Jonathan T. Stevens
Susan G. Komen for the
Cure Foundation
The Thibault Foundation
UniversityofMassachusetts-Lowell
Dr.and Mrs.HarohalliVijayakumar
Watermark Environmental, Inc.
William B. Spalding Trust
Founder Society
($5,000+)
Advanced Computer Services,Inc.
Agvar Chemicals Inc.
Mr. and Mrs.William M.Alexis
Angelica Corporation
ASAP Fire and Safety Corporation
Battles Foundation
Dr. and Mrs. Richard Birkhead
Mr. and Mrs.Winfield S. Brown
Dr. and Mrs.Vijayasimham
Channamsetty
Mr. and Mrs. John P. Clancy, Jr.
Estate of Saul Fudim
Eyeful Beauty
Finnegan Development, L.L.C.
Mr. and Mrs. B. Jay Finnegan
Mr. and Mrs. Ben Finnegan
Fred C. Church Insurance
Friends Who Care Association
FUJIFILM Recording Media Mfg.
Drs.Abdul and Nasim Ghaffar
Mr. and Mrs. Gregory Gilchrist
Mr. and Mrs. Bernie Gilet
Mr. Jim Gilet
Mr. David T. Glasheen
Greater Lowell
Community Foundation
Mr. and Mrs. Steven Green
H.D. Smith Co.
Dr. and Mrs. Rizwan-Ul Haque
Mr. and Mrs. Eric P. Hanson
Mr. and Mrs.Thomas J. Hoey
Hub International
Dr. and Mrs. John K. Kim
Lenzi’s Millhouse & Catering
Dr. and Mrs. Dennis Lin
Lowell General Hospital
Medical Staff
Lowell Sun Charities, Inc.
Lung Specialists of the
Merrimack Valley, P.C.
Atty. and Mrs. Daniel J. Mansur
McCoy Associates, Inc. /
McDonald’s Restaurants
Mr. and Mrs.Thomas F. McKay
Mr. and Mrs. Martin T. Meehan
Merrimack Valley Cardiology
Associates, Inc.
Mill City Management, Inc.
Nixon Peabody LLP
The Nooril-Iman Charitable
Foundation, Inc.
Owens & Minor
Dr. and Mrs.Tushar M. Patel
Mr.and Mrs.John H.Pearson,Jr.
Pratt Pediatrics Associates
Princeton Properties
Management, Inc.
Puma North America, Inc.
Red Mill Graphics Inc.
Mr. and Mrs. Bruce T. Robinson
RTKL Associates Inc.
Dr. and Mrs. Louis Stylos/
Boo Bee Bash
Dr. and Mrs. Mitchell L. Sweet
U.S. Electrical Services, Inc.
Vascular Associates of the
Merrimack Valley, P.C.
Mr. and Mrs. Joseph A.White, III
William A. Berry Son, Inc
Yale-New Haven Hospital
Mr. and Mrs. Peter J. Zarrilla
Leader Society
($1,000+)
AMD Global Telemedicine, Inc.
Anonymous
Dr.and Mrs.MichaelAthanasoulas
Athanasoulas & Pappey
Family Dentistry
Mr. and Mrs. Robert J.Audet
Dr. and Mrs.Timothy W. Baba
Dr. and Mrs. Harold R. Bass
Mr. and Mrs. Robert Beaulieu
Miss Beverly A. Bennett
Drs. Marcia and Joseph Bergen
Drs. Samir and Amita Bhatt
Blackwell Center for
Family Medicine
Border Chelmsford Limousine
Bostonian Group
Mr. and Mrs. Kevin P. Burke
Mr. Brian Bush
Dr. and Mrs. Jeffrey M. Byrne
Mr. Kevin T. Campbell
Mr. and Mrs. Patrick Canal
Cerner Corporation
Chelmsford Primary Care, LLC
Mrs. Filitsa V. Chigas
Citizens Bank
Mr. James Cobb
Corinthian Designs LLC
Dr. Carole A. Cowan
Dr. Francis P. Coyle
Mr. and Mrs. John W. Crane
Cross Point/Yale Properties
Mr.Aldo Crugnola
Mr. and Mrs. Jerome Dargie
Dr. Jennifer and
Mr. Donald Delikat
Mr. and Mrs. Stephen Deveau
Mr. and Mrs. Robert A. Donovan
The DOW Company Inc.
Mr. and Mrs. Michael Dubuque
The Durkin Company
Drs. Gopala and
Shashikala Dwarakanath
D’Youville Life and
Wellness Community
Eastern Salt Company, Inc.
The Edge Group, Inc.
Mr. and Mrs. Francis Elliott
EMC Corporation
We sincerely appreciate those who share our commitment to providing high quality healthcare to our
community. We extend our deepest gratitude to all our donors, including many employees and medical
staff, who contribute in so many ways to Lowell General Hospital.
Development
Committee
Bruce Robinson – Chairman
Clementine F.Alexis
Winfield S. Brown
Kevin Campbell
Normand E. Deschene
Dr. Gopala Dwarakanath
Terry Flahive
Rick Hess
Dr.Terry Howard
Robert Lawlor
Curtis Lemay
William Lemos
Tarina Mansur
Thomas McKay
Norman McLoon
James Milinazzo
Susan Neyman
Steven Normandin
Nels A. Palm
John Pearson
Lura Smith
Brian Stafford, C.P.A.
Dr. Kevin Tomany
Dr.Vinod Tripathi
David Wallace
This list includes
donations made between
October 1, 2009 and
December 31, 2010.
Employee names
are italicized.
Thank you to our 2010 Donors
16

19. Dr. Nonnie-Marie Estella
ExxonMobil Foundation
Fay McCabe Funeral Home
First Team Realty
Mr.and Mrs.Joseph S.Fitzpatrick
Mr. and Mrs.Terry Flahive
Nancy Fontaine
Ms. Linda S. Gaetano
Gallagher & Cavanaugh LLP
Gallagher Painting Service, Inc.
Drs.William and Sheila Galvin
Dr. and Mrs. Howard M. Gardner
GDS Enterprises, Inc. dba
Domino’s Pizza
Generations Physical Therapy
Genesis HealthCare Corporation
Mrs. Priscille V. Godfroy
Goodrich Corporation
Ms. Mary Green
Ms. Laurie Gullion
Mrs. Joan Hagopian
Mr. Joseph E. Handley
Henry&WinifredLyonsFoundation
Heritage Properties
Mr. and Mrs. Rick Hess
Hiram Francis Mills Trust
Dr. and Mrs. John Hughes
Dr. and Mrs. George B. Inglis
Mr. and Mrs. Robert Innis
IRA Toyota
J.P. Morgan Chase Bank, N.A.
Dr.and Mrs.Lawrence P.Johnson
Joker’s Lounge
K.L.N. Construction Co., Inc.
KBK Sports
Ms. Julie Kenney
Dr. and Mrs.Alan T. Kent
Ms. Carol L. Kilduff
Mr. David A. Kimball
Konarka Technologies
Mr. and Mrs. Paul E. Lambert
Mr. Gregg B. Lane
Ms. Linda J. Lapointe
Dr. and Mrs.Arthur M. Lauretano
Mr. and Mrs. Robert M. Lawlor
The Marcia Lemkin Foundation
Mr. and Mrs. Richard Lockhart
Lowell Bank & Trust Company
Lowell Community Health Center
Lowell Cooperative Bank
Lowell General Hospital
Cancer Center
Lowell General Hospital
Medical Records Staff
Lowell Spinners
Mr. and Mrs. Dana Lydstone
Drs. Nathan and
Jeanne MacDonald
MacMillin Company
Mr. and Mrs. Stephen Mallette
Mr. and Mrs.Alan J. Matthews
Mrs. Jean Mansfield McCaffery
Mr. Robert A. McKittrick
Drs. Kevin Malone and
Tanya Zouzas
Mr.andMrs.NormanD.McLoon,Jr.
Dr. and Mrs. Eric A. Meikle
Mercury Computer Systems, Inc.
Ms. Diana D. Merriam
Merrimack Valley
Orthopedic Associates
MicroAire Surgical Instruments
MicrowaveRadioCommunications
Middlesex Community College
Mr. and Mrs. James Milinazzo
Mill City Medical Group
Dr. and Mrs. Donald H. Miller
Modell’s
Mr. Mark E. Mollenhauer
Mr. and Mrs. Edward J. Moloney
Mr. Ron Murphy
N.B. Kenney Company, Inc.
New England Medical Insurance
Agency, LLC
New England Neurological
Associates
New England PET Imaging
System of Greater Lowell
New England Rehabilitation
Hospital at Lowell
Mrs. M.Arthur Neyman
Ms. Karen Nicolls
Mr.and Mrs.Steven R.Normandin
Northeast Rehabilitation Hospital
Over Thirty Baseball, Inc.
Par Pharmaceutical, Inc
Dr. and Mrs. Han Young Park
Parker Moses Greeley Trust
Mr. Robert A. Parris, Jr.
Parris & Associates Inc.
Pawtucket Pharmacy, Inc.
PC Connection
Mrs. John Pearson, Sr.
Pediatric practice of Drs.
Gilchrist and Sevigny
Dr. and Mrs. David C. Pickul
Presidio Networked Solutions,Inc.
Prime Steel Erecting, Inc.
ProMutual Group
Reveal ImagingTechnologies,Inc.
Riverside Primary Care
Specialists, Inc.
Mr.and Mrs.Thomas G.Rothfuss
S&R Corporation
Mr. and Mrs. Brian Santos
Ms. Christine L. Scaplen
Drs. Sebastian Sepulveda
and Dina Eliopoulos
Dr. and Mrs. Shailesh J. Shah
Mr.andMrs.JamesC.Shannon,III
Shannon & Associates, CPA’s
Mr. Joseph Sheedy
Shields Health Care
Drs. Balbir and Neelam Sihag
Soucy Industries, Inc.
Southwest Consulting
Associates, Inc.
Sovereign Bank
Sparks Company, Inc.
St.Anthony’s Church Feasts
St. Jude Medical, Inc.
Mr. and Mrs. Brian Stafford
Stafford, Gaudet & Associates
Mr. John E. Stansfield
Dr. and Mrs. Eric H. Stein
Dr. and Mrs. Jeffrey Stone
Mr. and Mrs. John Sullivan
TD Bank Wealth Management
Dr. Dorairaju Thavaseelan
Mr. and Mrs. Glenn D.Thoene
Thompson Consultants, Inc.
Dr. and Mrs. Kevin S.Tomany
Ms. Carmela M.Trembley
Drs.Vinod and Usha Tripathi
United Benefit Services
University of Massachusetts
Graduate School
VNA of Greater Lowell, Inc.
Dr. and Mrs.Vladimir Volfson
Mr. and Mrs. David E.Wallace
Mrs. Gerald R.Wallace
Washington Savings Bank
Wendy’s International, Inc.
Dr.andMrs.FrederickW.Wikander
Mr. Frank A.Wilson, II
Mr.William F.Wyman, IV
Dr.and Mrs.Hayward K.Zwerling
Friend Society
($500+)
495 Storage, LLC
Anonymous
AkibiaNetwork&SecuritySolutions
Mr. and Mrs. John P.Amboian
Drs. Murat Anamur and
A. Deniz Ozel
Mr.and Mrs.ChristianT.Andersen
Ms. D.Tess Angelus
Mr.andMrs.RaymondL.Anstiss,Sr.
Anstiss & Company, P.C.
Ms. Claudia A.Antolini
Applebee’s Neighborhood
Grill & Bar
Dr. and Mrs. Blair Ardman
Ms. Julie Arloro-Mehta
Mr. and Mrs. Robert H. Banta, Jr.
Ms. Maureen Belley
Dr. and Mrs. David J. Berman
Bianco’s Catering, Inc.
Ms. Frances Bobusia
Mr. and Mrs. Jim Boenis
Mr.and Mrs.Bruce B.Bonner,Jr.
Mr. and Mrs. Edwin Bozek
Dr. and Mrs. Michael Bralower
Mr. Be Nai Ah Bravo
Dr. and Mrs. Peter Breen
Mrs. Edith W. Burger
Mr. Steven A. Burton
Ms. Linda Carpenter
CaturanoandCompanyFoundation
Ms. Mary Chamberlin
Dr. and Mrs. Ronald Chaput
Mr. and Mrs.William Charette
Chelmsford Family Practice, PC
Chelmsford Pediatrics, LLC
Mr. Paul Chicklis
Mr. and Mrs. Mark S. Cochran
Mr. and Mrs. Clement T. Cole
Mr. Dennis Conway
Coram Specialty Infusion Services
Ms. Leslie Davis
Mr. and Mrs. Matthew Davis
Mr. and Mrs. Paul J. DeFronzo
Dineli, P.C.
Dracut Family HealthCare, LLC
Dr. and Mrs. Milton A. Drake, Jr.
Ms. Mary Ecklund
Edwards Angell Palmer
& Dodge LLP
Mr. and Mrs. Ken Erickson
Mr.Alan Flagg
Fleet Couriers, Inc. /
New England Medical Express
Ms. Genevieve R. Foley
Dr. Karen Fortune and
Mr. Jon Sjoberg
Ms. Carol Gagne
Gallant and Ervin, LLC
Mr.Thomas A. Gendreau
Mr. and Mrs. Forrest Gent
Mr. and Mrs. Stephen L. Gervais
Mr.and Mrs.Daniel R.Gillette,Sr.
Mr.and Mrs.Robert D.Gilligan Jr.
Ms. Sandra Gilroy
Greater Lowell Pediatrics, Inc.
Green Pages, Inc.
Griffin York and Krause
Group 1 Automotive
Mr. Daniel J. Hamelin
HBCS
Health & Education Services,Inc.
Mr. Robert Ingram
Ms. Lindsay Johnson
Mr. and Mrs. Steven Joncas
Mr. and Mrs. Richard Kallman
Mr. and Mrs. Kevin Kando
Dr.and Mrs.Christopher Kareores
Mr.and Mrs.Christopher P.Karski
Mr. Peter Kaskons
Mr. and Mrs.Anthony LaBrecque
Mr. and Mrs. Roger R. Langlois
Ms. Sandra N. Lanier
Mr. and Mrs. James D. Latham
Mr.and Mrs.F.Bailey Laughlin,Jr.
Mr. Paul Lavoie
Dr. John E. Leggat, Jr.
Mr.andMrs.RobertH.Leighton,Jr.
Mr. and Mrs. Curtis J. LeMay
Long-TermPharmacySolutions,Inc.
Mrs. Colleen Longtin
Lowell Wish Project INC
Ms.Amanda MacFadgen
Mrs. Martha M. Manning
Ms. Lisa Marberblatt
Ms. Migdalia Martinez
Ms. Linda McLellan
Merrimac Medical Investors, LLC
Mr. and Mrs. James D. Miamis
Dr. Denise and Mr. Kenneth Mills
Moe’s Southwest Grill #1199
Mrs. Mary Moore
Ms. Dorothea A. Mosher
Mr. Kenneth J. Muzykewicz
NMTW Community Credit Union
North Haven Rotary
Northern Bank andTrust Company
Mr. and Mrs. Daniel O’Connor
Office Environments of
New England
Orthopaedic Surgical Associates
of Lowell, P.C.
Mrs. Robin W. Pancygrau
Mr. Ronald Paquin
People’s United Bank
Mr. and Mrs. George Popp
Mr.andMrs.ThomasM.Proudman
Mr. and Mrs.William J. Quinn
Quirk Auto Dealers
Mr. and Mrs. Hebert T. Raistrick
Raoust Communications, Inc.
Dr. Roopa Reddy
Mr. and Mrs.Timothy Regan
Mr. Michael A. Reggio
Mr. and Mrs.Yishi Ren
Mr. and Mrs.Andy Richard
Mr. Brendan C. Riley
Mr. Robert Ritchie
Mr. and Mrs.Thomas Roberge
Ms. Marlene A. Rodriguez
Ms. Kerry A. Rondeau
Mr. and Mrs. Martin Rosenbaum
Ms. Marion E. Rothfuss
Mr. and Mrs. Scott Rushford
Salon Pure LLC 02-08
Mrs. Cheryl L. Santos
Mr. and Mrs. John Shaffer
Mr. and Mrs. Robert Smith
Ms. Joanne Souza
Mr.And Mrs. Joseph Spinazola
Mrs. Madeline M. Stone
Stony Brook Primary Care, LLC
Ms. Kathleen M. Sullivan
Ms. Kristin R. Sullivan
Mr.andMrs.ChesterJ.Szablak,Jr.
Tentindo, Kendall, Canniff
& Keefe LLP
The Millipore Foundation
Matching Gift Program
The Zwanziger Goldstein
Foundation
Mr. and Mrs. Charles Trafton
Ms. Maureen Turcotte
Mrs. Kim Underwood
Ms. Melissa Valcourt-Maher
Village Smokehouse
W.B. Mason
Mr.andMrs.KendallM.Wallace,Sr.
Mrs. Cheryl Wardwell
Mr. Richard Warner and
Ms. Garland Kemper
Ms. Kim Wheeler
Dr. Jessica Wieselquist and
Mr.William O’Donnell
Ms. Sandra Winters
Dr. Earnest Wu
Associate Society
($250+)
Drs. Ralph and Elizabeth Aarons
Ms.Alyssa Abbott
ABC Home Healthcare
Mr. and Mrs. Frederick A.Abisi
Mr.Arthur F.Abraham
Albert H. Notini & Sons, Inc.
Mr. and Mrs. John Amboian
Mrs. Sherry A.Andre
Anonymous (3)
Mr. and Mrs.Arthur C.Anton, Sr.
Mr. Lawrence J.Ardito
Mrs. Helen J.Arloro
Ms. Clara N.Arnold
AW-RY Painting
Ms. Janet Barr
17

20. 18

21. 19

22. “We are proud to contribute to Lowell General Hospital’s legacy of healthcare.
The Auxiliary’s commitment to donate $750,000 to the Legacy Fund over the
next several years ensures a healthier future for our community.”
Tarina Mansur, President, Lowell General Hospital Auxiliary
20

23. 21

24. 22

25. 23

26. 24

27. 25

28. 26

29. 27

30. FINANCIALS
Balance Sheet
FY10 FY09
Assets
Cash and equivalents $19,494,652 $15,047,816
Investments at market value* 147,920,665 60,414,688
Patient accounts receivable 22,316,702 20,988,907
Property, plant and equipment 67,421,898 60,066,888
Due from affiliates 1,471,957 1,620,015
Other assets 24,275,483 11,678,103
Total assets 282,901,357 169,816,417
Liabilities and net assets
Accounts payable and accrued expenses 38,265,255 25,602,805
Due to third parties 6,372,694 5,395,657
Due to affiliates 7,633 560,355
Long-term debt* 111,173,668 22,848,913
Other liabilities 29,557,828 32,646,336
Net assets 97,524,279 82,762,351
Total liabilities and net assets 282,901,357 169,816,417
Statement of Operations
Operating revenues 235,635,896 217,346,290
Total operating expenses 226,194,672 211,384,459
Operating income 9,441,224 5,961,831
* Investments include proceeds of a $95 million bond for the Legacy Project
Financial Performance
28
“In 2010, we continued to sustain and improve our financial position through effective cost management,
increased volume, successful balance sheet management and the strategic investment of capital. The
Legacy Project will help solidify Lowell General Hospital’s market position for years to come.”
Susan Green, MST, Vice President and Chief Financial Officer
Uncompensated/Undercompensated Care Costs
FY10 FY09
Provision of free care services $6,100,430 $8,156,300
Charity care allowance 2,618,049 2,132,786
Medicaid underpayments 4,593,452 4,777,739
Total 13,311,931 15,066,825
Patient Highlights
Inpatients discharged 15,693 15,787
Patient days of care provided 53,537 53,450
Average length of stay (in days) 3.42 3.39
Births 2,371 2,414
Diagnostic imaging preocedures 147,223 142,961
Laboratory procedures 1,163,440 1,156,864
Surgical procedures 10,393 10,102
Radiation therapy procedures 11,610 11,645
Emergency services 48,931 49,287
Outpatient clinic visits 27,559 25,510
Our Team
Volunteer hours 50,200 49,250
Volunteers 515 501
Nursing division 791 786
Allied health 318 260
Support staff 482 498
Medical staff 485 472

31. Officers
Margaret A. Palm
Chairman
Normand E. Deschene
President/CEO
Susan Green
Treasurer/CFO
Daniel J. Mansur
Clerk
Trustees
John Carson, PhD
Jack Clancy
Carole A. Cowan, Ed.D.
Normand E. Deschene
George L. Duncan
Gopala K. Dwarakanath, MD
Abdul Ghaffar, MD
Jeffrey Goldstein, MD
Eric P. Hanson
Eric W. Hanson
Rick D. Hess
John C. Hughes, MD
Arthur Laurentano, MD
Robert H. Leighton, Jr.
Daniel J. Mansur
Tarina Mansur
Thomas F. McKay
James L. Milinazzo
Jacqueline F. Moloney
Margaret A. Palm
Nels A. Palm
John H. Pearson, Jr.
David C. Pickul, MD
Bruce T. Robinson
Peter D. Roman, MD
James C. Shannon, III
Brian J. Stafford
John C.Thibault
David Wallace
Drew Weber
Trustees Emeritus
Richard L.Alden
Clementine Alexis
Arthur C.Anton, Sr.
Michael Athanasoulas, DDS
Robert J.Audet
Edith W. Burger
William J. Collins
Robert A. Donovan
Daniel R. Gillette
Terry T. Howard, MD
Charlotte LaPierre
F. Bailey Laughlin, Jr.
Jean R. McCaffery
Lincoln N. Pinsky, MD
Vinod Tripathi, MD
Kendall M.Wallace
Stuart G.Weisfeldt, MD
Corporators
Don Adie
Donald C.Agostinelli, MD
Murat A.Anamur, MD
Stella M.Athanasoulas
Peter J.Aucella
Deborah A. Belanger
Beverly A. Bennett
David J. Berman, MD
Richard E. Bolton, Jr.
Michael Bralower, MD
Kevin P. Broderick,Atty.
Janet M. Bruno
Ginger P. Burke
Paul M. Burke, Jr., MD
Richard P. Burkinshaw
Jeffrey M. Byrne, MD
Kevin T. Campbell
Jose M. Carrion, MD
Linda Carson
James E. Carter
Judith K. Carven
James M. Cassin
Lynn Le Maire Chaput
Filitsa Vess Chigas
Tracey Wallace Cody
Matthew Coggins
Christopher H. Colecchi
Michael G. Conway
James J. Cook
Laura J. Costello
M. Patricia Crane
Michael Creasey
Aldo Crugnola, Sc.D.
Shamim A. Dahod, MD
G. Michael Demaras
Arthur T. Demoulas
Gururaj Deshpande
Edward K. Dick
Maureen Dipalma
John C. Donohoe, Jr.
Ellen M. Donovan
Kay Doyle, PhD
Effie Poulakos Dragon
John J. Droescher, Jr., MD
Michael P. Dubuque
Peter Dulchinos
George C. Eliades, Jr.
Rob Fardin
D. Gregory Felch, MD
Vincent R. Ferrara
Marshall L. Field
B. Jay Finnegan
Mary Ellen Fitzpatrick
Matthew Fitzpatrick
Thomas O. Fitzpatrick, MD
Terry Flahive
Jerold Fleishman, DPM
Robert T. Flynn
Karen Fortune, MD
Janet Frawley
Karen Frederick
Alden G. Gagnon, MD
Michael W. Gallagher,Atty.
Marc P. Gendreau
Samuel D. Gerber, MD
Maureen R. Gervais
Carol Gilchrist
Mark G. Gilchrist, MD
Bernard E. Gilet
John J. Haley
James A. Hall
John P. Harrington
Lawrence Hessman, MD
James B. Hogan
Malea S. Hughes
Henrick R. Johnson, Jr.
Lawrence P. Johnson, MD
Nancy Donahue Joncas
Steven Joncas
Richard C. Jumpp
Roland R. Kelley
Alan T. Kent, MD
Peter M. Lally
Pauline Lambert
James D. Latham
Herman P. Laturnau
Robert M. Lawlor
Curtis J. LeMay
Deborah Lemos
William Lemos
Maureen Lerner
Edward M. Lipman, MD
Donald C. Main
A. Justin McCarthy
Evelyn E. McCartney
Jennifer A. McKay
Robert A. McKittrick
Robert S. McKittrick
Norman D. McLoon, Jr.
Martin T. Meehan
Donald H. Miller, MD
William J. Moriarty
Frances Morse, MD
Irving J. Newman, MD
Steve Normandin
Peter T. O’Hearn
Mark O’Neil
Jeanne L. Osborn
Michael Pappafagos, Ed.D.
Han Y. Park, MD
Susan Pasanen
Wayne E. Pasanen, MD
Barbara Savitt Pearson
Luis M. Pedroso
James J. Pepper, MD
Kathleen M. Plath
William Quinn
Robert F. Rivers
Anthony A. Romano
Emily Rosenbaum
Catherine Ryder
Richard A. Sachs, MD
Nicholas C. Sarris
Chris A. Scott
James C. Shannon, Jr.
Scott A. Sigman, MD
Neelam Sihag, MD
Lura Smith
Alan Solomont
John E. Stansfield
Mary E. Stevens
Michael B. Sullivan
Timothy D. Sullivan
Chester J. Szablak
Elaine Zouzas Thibault
Glenn Thoene
Kevin S.Tomany, MD
Lori A.Trahan
Deborah Trull
Robert M.Wallace
David Wegman
Amy B.Werner
Jessica Wieselquist, MD
Frank A.Wilson
Leonard A.Wilson
LGH Auxiliary
Officers
Mary Bennett
Linda Carson
Lynn Chaput
Jan Demetriou
Pauline Lambert
Deborah Lemos
Tarina Mansur
Pamela White
Directors
Pauline Beaulieu
Linda Chemaly
Joy Deschene
Christine Fraser
Carol Gilchrist
Janet Laughlin
Paula Leavitt
Carrie Meikle
Deborah Trull
Lisa Vigliotta
From left to right:
Winfield Brown (VP,Administration)
Joseph White, III (Executive VP/COO)
Amy Hoey (VP, Patient Care Services/CNO)
Normand E. Deschene (President/CEO)
Wayne E. Pasanen (VP, Medical Affairs)
Susan Green (VP, CFO)
Peter J. Zarrilla (VP, Chief Human Resources Officer)
Forward-looking
Community Leadership
29