Carmen Ewald has provided excellent customer service to a University of Phoenix student, Daphne Merk, throughout her enrollment and graduation from the university. Carmen enrolled Daphne in her bachelor's degree program and checked in regularly to ensure her success. When Daphne traveled to Phoenix for her commencement ceremony, Carmen was the only university representative who met with her personally. Even after graduating, Carmen continues to be Daphne's main point of contact at the university. Daphne credits Carmen with making her not feel like a number and overcoming the disconnect of an online education. She recommends that Carmen receive recognition for her outstanding job performance and strong support of students.