Customer Care Training Courses will teach your staff how to offer better customer care. Customer care depend on staff acting with professionalism and self confidence. It will help new staff gain an understanding or works well as refresher for trained staff. Good customer care is VITAL for your business/organisation as it increases your reputation and improves job satisfaction. It also improves your staffs listening and responding skills and gives them an understanding of individual need. the course is suitable for anyone who comes into contact with customers either on the telephone or in person be your staff in management or customer facing roles. It will help with your teams problem solving skills helping them to identify and overcome difficult situations. The course lasts for 6 hours and a certificate of attendance will be issued at the end of the course. The course can be delivered in one of our training centres or a location better suited to your staff. you can also have the course tailor made to suit your specific requirements.
Customer Care Training Courses will teach your staff how to offer better customer care. Customer care depend on staff acting with professionalism and self confidence. It will help new staff gain an understanding or works well as refresher for trained staff. Good customer care is VITAL for your business/organisation as it increases your reputation and improves job satisfaction. It also improves your staffs listening and responding skills and gives them an understanding of individual need. the course is suitable for anyone who comes into contact with customers either on the telephone or in person be your staff in management or customer facing roles. It will help with your teams problem solving skills helping them to identify and overcome difficult situations. The course lasts for 6 hours and a certificate of attendance will be issued at the end of the course. The course can be delivered in one of our training centres or a location better suited to your staff. you can also have the course tailor made to suit your specific requirements.
LO1 Understand customer service policies within business and services contexts
Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication) Quality of service: methods of assessment; customer expectations; standardised procedures; codes of practice; staff levels (staffing levels, staff competency, flexibility, reliability and responsiveness) Evaluation: purpose; sources of feedback; accuracy; relevance; reliability; validity; methods of data collection; improvements; staff training and development Hospitality industry: industries within the hospitality industry eg hotels, restaurants, pubs, bars and nightclubs, contract food service providers, hospitality services, membership clubs, events
A guide on how to train your customer service agents to adapt themselves to the changing times, that enables them to appreciate and be motivated to provide exceptional customer support.
Customer Service Officers program manual template which launched Office of the Managing Director's program. Examples include success profiles, expectations, and project timelines.
Some recommendations for improving service quality at Binh Quoi tourist Village. I had spent my six week training course to study working environment combine with observing the real situation about the equipment, workforce in restaurant and searching lots of relevant information and useful document on the Internet about the topic to complete the internship report. Morover, besides the writing about the quality of serve at Binh Quoi Tourist Village that I myself draw from a lot of news, statictics, summarizing, analysis and website etc, I also insert some essential pictures as well as some comments which illustrate the content much correctly and lively.
Profesionalism in efficient customer serviceTimothy Wooi
Course Objectives:
To be exposed to the importance of Professionalism for excellent customer service in the digital era.
To benchmark excellent professional customer service attitude as the foundation of an excellent customer service strategy making lasting first impression to significantly impact business success.
To understand the definition and the importance of customer service quality, strategies and skills and to apply them in providing an excellent customer service with professionalism.
To understand the Principles of an efficient customer service skills with 21 examples to develop from.
LO1 Understand customer service policies within business and services contexts
Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication) Quality of service: methods of assessment; customer expectations; standardised procedures; codes of practice; staff levels (staffing levels, staff competency, flexibility, reliability and responsiveness) Evaluation: purpose; sources of feedback; accuracy; relevance; reliability; validity; methods of data collection; improvements; staff training and development Hospitality industry: industries within the hospitality industry eg hotels, restaurants, pubs, bars and nightclubs, contract food service providers, hospitality services, membership clubs, events
A guide on how to train your customer service agents to adapt themselves to the changing times, that enables them to appreciate and be motivated to provide exceptional customer support.
Customer Service Officers program manual template which launched Office of the Managing Director's program. Examples include success profiles, expectations, and project timelines.
Some recommendations for improving service quality at Binh Quoi tourist Village. I had spent my six week training course to study working environment combine with observing the real situation about the equipment, workforce in restaurant and searching lots of relevant information and useful document on the Internet about the topic to complete the internship report. Morover, besides the writing about the quality of serve at Binh Quoi Tourist Village that I myself draw from a lot of news, statictics, summarizing, analysis and website etc, I also insert some essential pictures as well as some comments which illustrate the content much correctly and lively.
Profesionalism in efficient customer serviceTimothy Wooi
Course Objectives:
To be exposed to the importance of Professionalism for excellent customer service in the digital era.
To benchmark excellent professional customer service attitude as the foundation of an excellent customer service strategy making lasting first impression to significantly impact business success.
To understand the definition and the importance of customer service quality, strategies and skills and to apply them in providing an excellent customer service with professionalism.
To understand the Principles of an efficient customer service skills with 21 examples to develop from.
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