9. High performing managers …
- People not “costs to be controlled”
- People are strategic assets, value-added
- Advice, develop support for their team
Prepared By: Dr. Riham Adel
10. Prepared By: Dr. Riham Adel
Globalization
goods, services, skills, ideas move
freely across geographic borders.
The Globe is shrinking
11. Prepared By: Dr. Riham Adel
Results from differences “age, gender,
generation…etc.” Therefore, attitudes, behavior,
and responses to situations are different.
Managing intellectual capital become a business
imperative
Competency X Commitment
12. Sustainability.
Managers are challenged to
develop innovative ways to
make profit without
harming the environment.
“Sustainable Business”
Product/Service Quality
The emphasis on quality has evolved
through for distinct stages since World
War II. From “Fix it in”, to “Inspect it
in”, to “Build it in”, to “Design it in”.
The focus has shifted from reactive to
proactive approaches.
Prepared By: Dr. Riham Adel
13. Innovation. Environment change, uncertainty,
and complexity call for constant innovation in
organizations. It is the process of coming up with
new ideas and putting them into practice.
Prepared By: Dr. Riham Adel
16. Prepared By: Dr. Riham Adel
Taylor Developed four principles to increase efficiency
Principle 1: study the way workers perform their tasks
Principle 2: codify new methods (rules and procedures)
Principle 3: select workers that match the needs of tasks
Principle 4: pay system that rewards performance above
acceptable level of performance.
17. Prepared By: Dr. Riham Adel
Employee resistance increased due to:
extra work with same pay, repetitive tasks,
distrust of managers who didn’t care about
workers’ well-being.
Increase Mechanization of Work Processes
21. Prepared By: Dr. Riham Adel
Mary Parker Follett the Mother of Management Thought
Her writings was a response to her concern that
Taylor ignored the Human Side of the organization.
Pinpointed the multitude of ways in which employees can
contribute to organization when managers allow them to
participate.
Argued that workers know the most about their jobs, they
should be involved in work development process. She
advocated “cross-functioning”.
