1. LeBlanc Oil LLC
Interview: Ken LeBlanc
19 Dresser Hill Rd, Charlton Ma 01507
Tyler LeBlanc
Nichols College
Business and Society
2. The Company
• LeBlanc Oil is a small family owned Oil Company
located in Charlton Ma.
• Limited Liability Company
• Protection on personal assets, pass through taxation,
flexible management
• Products
• #2 Home Heating Oil, 24 hr Service, Furnace/boiler
Cleanings, tank replacements
• LeBlanc Oil has been in Business Since September 1st,
2008
4. Background con.
• Ken LeBlanc- Business Degree from the College of Holy
Cross
• With a strong business background, Ken believed he
could start a profitable Oil company with very little
knowledge in the industry. His degree helped in may
ways. As of right now, he is the leading oil distributor in
Central MA
5. Success
• Amount of Customers in local areas
• Customer base is over 7,000 house holds
• Started with one truck, now the currently have 6
• Started out writing tickets and filing by hand. “As the
business grew we were able to purchases an automated
computer system that has helped us with tickets and
filing” Ken LeBlanc
• Began with 2 Employees, Currently have 9
• Great Customer Service
6. Challenges
• “People don’t understand the profit. We are not out to
take peoples money. If oil goes up or down, LeBlanc Oil
makes the same profit.”
• New Oil Laws
• Meet the new 1992 Furnace laws
• Keep up with the Oil demand in bad un-drivable weather
• Long Hours including 24 hr service
7. Success/Challenges con.
• When Customers complain, We try to do our best to help
their needs. We make min profit with out price gorging.
• Success Factors
• Customer Service, discounts, Product delivered on time,
Fast Technical Service
• Fatal Flaws
• Oil Spills, Truck Repairs, Damage during the winter season,
DOT regulations, Hazmat regulations
8. Plans Goals
• Leading Oil Distributor in
• New Location Central Ma
• Propane • Largest Customer Cliental
• Expand Company • High Standards
• Website • High Customer Satisfaction
Rate
9. My Own Questions
• What separates you from your competitors?
• Top of the line, cheapest price, all the work is done within the
company, great customer service
• What sort of work do you do for the business outside of
business hours?
• Separate delivery tickets by towns, run credit cards for oil
delivery's on credit
• What kinds of advertising to you use to promote your
business?
• Newspaper ads, word of mouth, radio talk shows
• How important is keeping a good staff?
• “Customer serve at LeBlanc Oil is very important. A good staff
goes a long way. Our drivers here are the best around.”
10. Summery
• Anyone can be successful in a company they are not
familiar with if they have a great business background.
• Knowing basic management skills is a great start in the
right direction.
• Owning a business with high standards will always
promote a high outcome.
• What did I learn?
• Factors and responsibilities to owning your own company.
• Ambition goes along way.
• With a strong desire to succeed, you cannot fail.
