1. Learning and Development Shared Service
 Provided consulting services by acting as subject matter expert and leading LTSB through the entire
process design to administer company’s Learning Services.
 Manage project scope – optimizing total cost of operation, formalize of new processes & procedure to
bet fit share service operations, re-looking retained job roles & processes to manage peoples aspect e.g.
re-aligning people roles back to core banking operations. Last but not the least managing transformation
with technology interventions.
 Work on all project phases for 9-10 months (client premises)
including identification of manual processes, automation &
transformation interventions, right shoring analysis at sub-process
level i.e. nearshore, off-shore and on-shore classification for L&D
shared service model.
 Standardized and optimizing processes before moving them
into shared services model i.e. training vendor & partner
identifications, negotiation with hospitality vendors, reducing fixed
assets cost etc.
 Analysis data i.e. trainer utilization (in-house and external
trainers), number of courses to be scheduled during the year by
minimal no shows, waiting list formalization, training schedule & calendar via business needs, location
identification etc.
 Increased utilization by balancing training ask in-between both internal and external trainers.
 Number of courses to run during the year by minimal no shows.
 Scheduling of training calendar via business needs.
 Organizing and identifying training by location to reduce the cost of travel and overheads and increase
coverage.
 Mobilising and reducing internal trainers for non-frequent courses.
 Enabling & negotiated vendors to deliver multiple low end and non-frequent courses at low cost.
 Increased employee coverage by number of training hours in ayear while reducing the cost of operation.
 System driven pre-assessment and post assessments formalization.
 Employee satisfaction survey for shared service by centers i.e. on-shore, offshore and via vendors.
 Advise LTSB on options, risks, and any impacts that L&D shared services on other processes (upstream
and downstream).
 Complete tasks efficiently and in a timely manner.
 Report progress to steering committee, stakeholders, clients and project managers.
 Share knowledge to continually improve shared service implementation.
 Assisted in crafting new job role for both on-shore and off-shore LTSB & vendor employees.
 Demonstrated ability to manage project scope and meet client expectations by saving 10.4 million GBP.
 Demonstrated follow-through on assignments and issue resolution as single point of contact in between
Hewitt, Xansa and Infosys stakeholders.
 Clear and effective communication with steering committee during internal and governance review
 Consistently produce clear, concise status reports
 Builds confidence and trust with all stakeholders i.e. Hewitt, Xansa, Infosys and LTSB
Displays effective analytical skills to identify pain points.