HDI is a leading provider in the service and support industry, offering membership that connects professionals through resources, networking, and local chapters. Membership benefits include access to industry research, events, leadership forums, and recognition programs. HDI also provides training and certifications to enhance professional development and improve customer experiences.

2. WE DEVELOP AND CONNECT THE
SMARTEST, SAVVIEST, MOST DYNAMIC
PROFESSIONALS IN THE SERVICE AND
SUPPORT INDUSTRY.
 30 Years as the leading provider of service and
support resources.
 Your partner in achieving service and support
excellence.
 Join the cream of the crop. Partner with HDI!

3. WE’VE GOT YOU COVERED
Please, contact your
regional account
manager for assistance.

4. MARK YOUR CALENDAR!

5. ANTENNA BLACKMark Your Calendar!
ServiceManagementWorld.com

6. HDI MEMBERSHIP
Top 5 Reasons Service and Support Pros Join HDI
 HDI Research
 Industry Resources
 Networking Opportunities
 Local Chapter Network
 HDI Connect
The HDI membership community connects thousands of
passionate professionals, just like you.

7. HDI LOCAL CHAPTERS ACROSS THE U.S.
Connect with other service and support professionals in
your area to share career enhancing resources.
What To Expect
 Round Table Discussions
 Social/Special Events
 Panel Discussions
 Site Tours
 Presentations
 Build Lasting Connections
 Industry knowledge

8. HDI LEADERSHIP FORUMS
• Desktop Support
• Executive
• Healthcare Providers
• Higher Education
Managers Directors Executives
• Retail
• Support Center Leadership
• Women in IT Leadership
Join forces with other IT Leaders in an exclusive
environment with HDI Leadership Forums.

9. HDI AWARDS
Recognize your teammates. Nominate them for an
industry-recognized HDI Award
 Individual Awards
 Team Awards
 Certification-Based Awards
❖Sponsored by

10. ANTENNA BLACKARE YOUR DUCKS IN A ROW?
Accelerate your career and improve your support center
through professional development courses.

11. YOUR TRAINING AND DEVELOPMENT PARTNER
Take your career to the next level with HDI Certification Training.
Register for job- and skill-specific training courses and earn
industry-recognized certifications.

12. HDI CERTIFICATION AND TRAINING
HDI has certified more than 75,000 professionals, such as

13. HDI CONSULTING
Improve customer experiences and boost
business performance with the guidance of
senior-level consultants.
HDI Support Center:
 Certification
 Best Practices
Assessment
 Assisted Evaluation
 Self-Evaluation