This document discusses various leadership tools and how leadership can be used in quality improvement. It describes tools such as the accountable grid, leadership rounding, performance evaluation, and performance standards. It also discusses leadership styles self-assessment tools and how building leadership can help generate ideas and introduce changes to improve quality. Various online sources and organizations like Sharp Health Care, NHS, and NHTSA were referenced in discussing these leadership and quality improvement topics.

1. LEADERSHIP TOOLS AND THE USE OF
LEADERSHIP IN QHI
• Hloniphani Juta
• Eva Van Swaaij
• Trang Nguyen Thi Thuy

2. LEARDERSHIP TOOLS

3. Accountable grid
• Accountable grid ensures that skills acquired in leadership sessions are
shared and applied back on the job
The Accountability Grid is a tool that identifies what leaders need to do to share
the key concepts taught at each quarterly Leadership Development session. The
grid is simply an Excel spreadsheet that leaders use to record their “wins”
(action taken and results) and report back to their immediate supervisors.

4. Leadership Rounding
Rounding is done to better serve
physicians, patients and staff
• Leaders round to: build relationship, be a
model, mentor, assess employee morale
• After rounds leaders to record the current
priority focus, record the issues, wins and
follow-up items. It also serves as a reminder to
connect with registry staff, employees on
leaves, new employees

5. Performance evaluation
• :evaluate overall performance based on job
responsibilities, satisfaction, patient
safety, quality, individual goals .

6. Performance standards
• tracking progress towards meeting system year
end goals:
• Pillars of perfomance are used e.g
Quality, Service, People, Finance, community
• There are targets set under each pillar that align
individual leader’s goals with their
department, division, entity and, ultimately, with
the entire health system.
• Report cards: used to measure success in
meeting system performance . The results will be
used to track progress.

7. Accountability Leader rounding: Performance
Grid to better serve evaluation :evaluate
physicians, patients and overall performance
: skills acquired in staff based on job
leadership sessions are Leaders round to: build responsibilities, satisfacti
shared and applied back relationship, be a on, patient
on the job model, mentor, assess safety, quality, individual
employee morale goals .
targets

8. Leadership Styles
• This tool describes four different leadership styles. It shows
you how to identify your own style, and then provides a chart
showing the strengths and weaknesses of each style.

9. These four leadership styles are summarized below, along with
their characteristic strengths and weaknesses.

10. Leadership self assessment tool
• These tool helps you to manage your own
learning and development by allowing you to
reflect on which areas of leadership
framework you would like to develop further.

11. LF Self assessment tool (cont...)
7 domains of the leadership framework.
demonstrating personal qualities
Working with others
Managing services
Improving services
Setting direction
Creating the vision
Delivery strategy

12. Leadership & Quality Improvement
• Building the will to make improvements as
quickly as possible
• Generating and spreading ideas
• Successfully introducing change

13. Search strategies
• The list of the first four tool was taken from
sharp health care website and then we found
out that these tools can also be applicable to
leadership in different health centres.
• This was done through google search
• The Leadership assessment was taken from
NHS institute of innovation website( google
was used).

14. Collaboration process
• Trang and Juta worked on leadership tools and
Eva worked on the use of leadership in quality
improvement
• Juta was identified as the presenter.

15. References
• http://www.leadingresources.com/learning/tools/leadership/leadershipstyles/. CRI Leading
Resources Inc, For leader and leading organizations, n.d. Web. 15 April.2012.
• NHS institute of Innovation and improvement(2011). Leadership framework: self assessment tools.
Uk: Right management inc
• Public Health Wales. The Quality Improvement Guide: Teamwork and Leadership
•Sharp health care(2012). The sharp experience: leadership tools. http://www.sharp.com/choose-
sharp/sharp-experience/leadership-tools.cfm
• U.S. Department of Transportation, National Highway Traffic Safety Administration. (1996) A
Leadership Guide to Quality Improvement for Emergency Medical Services (EMS)Systems