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1. kNOw Surprises

2. fACTs Account. Facts are our friends. In God we trust; all others bring data
   (Edward Deming). It ain’t what you don’t know that gets you in trouble. It’s what
   you know for sure that just ain’t so (Mark Twain).

3. Be accurate. Double / triple check your work. Have it checked by other people. It
   takes 90 ‘atta boys’ to erase one ‘Oh dang!’ “The more you sweat in peace, the less
   you bleed in war.”

4. You can get anything in the world you want by helping other people get what they
   want (Zig Ziglar).

5. Be Benedict Arnold at Saratoga, not Horatio Gates.

6. Maintain the balance between courage and consideration. Have courage. But don’t
   kill the train operator with a frozen turkey. Let your team know where they need to
   improve. But, also CTBG.

7. Be humble. It really is a team effort. You don’t know everything. Build on each
   other’s strengths and successes.

8. Act. Don’t be acted upon. Be proactive. Either lead, follow, or get out of the way.

9. Keep the garbage service running. Maintain the basics.

10. KAIZEN. Keep the ship running behind your back and at the same time, look
   forward. Don’t let the basics fall behind your back while you’re continually adding
   value looking forward.

11. Don’t over-promise. Under promise and over-deliver.

12.Write the least amount I can get away with. Avoid a preachy tone. Make things
   easy to understand. Remember that my audience has many things to think about
   besides me.

13.Go the extra mile to get the facts. People will be looking for my mistakes.

14.Manage the trade-off between responding quickly to outside requests and buffering
   my people from them.

15.Don’t do things myself. Instead, manage the PROCESS.

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Larry's Rules For Success

  • 1. 1. kNOw Surprises 2. fACTs Account. Facts are our friends. In God we trust; all others bring data (Edward Deming). It ain’t what you don’t know that gets you in trouble. It’s what you know for sure that just ain’t so (Mark Twain). 3. Be accurate. Double / triple check your work. Have it checked by other people. It takes 90 ‘atta boys’ to erase one ‘Oh dang!’ “The more you sweat in peace, the less you bleed in war.” 4. You can get anything in the world you want by helping other people get what they want (Zig Ziglar). 5. Be Benedict Arnold at Saratoga, not Horatio Gates. 6. Maintain the balance between courage and consideration. Have courage. But don’t kill the train operator with a frozen turkey. Let your team know where they need to improve. But, also CTBG. 7. Be humble. It really is a team effort. You don’t know everything. Build on each other’s strengths and successes. 8. Act. Don’t be acted upon. Be proactive. Either lead, follow, or get out of the way. 9. Keep the garbage service running. Maintain the basics. 10. KAIZEN. Keep the ship running behind your back and at the same time, look forward. Don’t let the basics fall behind your back while you’re continually adding value looking forward. 11. Don’t over-promise. Under promise and over-deliver. 12.Write the least amount I can get away with. Avoid a preachy tone. Make things easy to understand. Remember that my audience has many things to think about besides me. 13.Go the extra mile to get the facts. People will be looking for my mistakes. 14.Manage the trade-off between responding quickly to outside requests and buffering my people from them. 15.Don’t do things myself. Instead, manage the PROCESS.