This document discusses key performance indicators (KPIs) for customer satisfaction. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document notes some common mistakes in creating KPIs, such as having too many KPIs not linked to key result areas. It also discusses different types of KPIs, such as process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. Resources on KPIs can be found on the provided website.
In this case study learn how BRIDGEi2i helped a Fortune 500 Consumer, Technology company to understand patterns in New Product Introduction and how data can be leveraged for the same
www.klipfolio.com/marketing
www.stratigent.com
Watch the video: https://youtu.be/O1Z10OiMm0k
In this webinar, you will learn/see:
- Why marketers need digital dashboards - The CMO’s perspective
- How to save countless hours of putting management reports together with a marketing dashboard
- The top marketing metrics and KPIs you need to be tracking in your dashboard
- How to make a marketing dashboard project a success
- A live demo of a marketing dashboard
360 Degree Customer View KPI. includes under customer section - Reservation, Service, Departure, In-Flight, Arrival. other KPIs included are Marketing, Sales, Financial performance, Loyalty, Competitor Analysis, Service Management, etc.
In this case study learn how BRIDGEi2i helped a Fortune 500 Consumer, Technology company to understand patterns in New Product Introduction and how data can be leveraged for the same
www.klipfolio.com/marketing
www.stratigent.com
Watch the video: https://youtu.be/O1Z10OiMm0k
In this webinar, you will learn/see:
- Why marketers need digital dashboards - The CMO’s perspective
- How to save countless hours of putting management reports together with a marketing dashboard
- The top marketing metrics and KPIs you need to be tracking in your dashboard
- How to make a marketing dashboard project a success
- A live demo of a marketing dashboard
360 Degree Customer View KPI. includes under customer section - Reservation, Service, Departure, In-Flight, Arrival. other KPIs included are Marketing, Sales, Financial performance, Loyalty, Competitor Analysis, Service Management, etc.
infinitee is a full-service marketing and advertising agency with expertise in inbound marketing. Inside this presentation you will find how inbound marketing increases ROI and appropriate tactics to implement. Contact infinitee today for customized IM solutions to you.
How to Turbocharge Your Customer Insights While Making Them More Digestible f...Gainsight
It doesn't matter if you're a born-in-the-cloud company generating massive amounts of customer data or not, you still have so many channels available to collect passive and active feedback from your customer base. But unless those channels can be synthesized into a cohesive view, you're going to miss out on most of your valuable insights. Worse yet, without a unified picture, your signals might be leading you down the wrong path. In this advanced session, you'll learn how to get much more value out of your customer data insights without overwhelming your team or undermining your workflow and systems.
Pricing Innovation for the Digital Economy: Yield Management and Targeted Pri...Vindicia
During this webinar, find out how pricing innovation can fuel revenue growth. You'll learn:
-How to measure revenue yield
-Ways to benchmark performance of your pricing plans
-Techniques for packaging pricing plans based on customer behavior
-How to use data to package and price your licenses
By the end of this session, you will be able to evaluate your own pricing strategy to identify how to analyze pricing plan performance, identify opportunities to improve yield, and increase revenue from your existing customer base.
To hear the audio associated with this webinar, please visit our website: http://info.vindicia.com/Archived-Webinars-Pricing-Innovation.html
Presenter: Elizabeth Birabwa
Podcast: http://bit.ly/1jUBny1
Elizabeth Birabwa is the programme manager of at the Economic Policy Research Centre (EPRC) in Kamapa, Uganda, presents EPRC’s tools for measuring communications. Elizabeth has over 14 years of experience in advocacy, communications, media relations and information management. She holds a bachelor's degree in Mass Communication from Makerere University and a Master's Degree in Library and Inform
Presenter: Drusilla David
Podcast: http://bit.ly/1fauCTH
Drusilla is the communications officer at the Centre for the Study of Economies in Africa (CSEA) in Abuja, Nigeria, presents a case study on the Impact Log, a tool that CSEA uses to monitor its communications. Drusilla possesses communication and writing skills gained from her experience working as a correspondent on various sectors of the economy with a Nigerian daily newspaper.
In the past decade, the HR function has undergone a significant transformation. It has evolved from being a support function to a strategic business driver. Modern day HR’s can leverage plethora of data that to manage Employee Engagement. This presentation provides a sneak peak in to the key deliverables of BRIDGEi2i’s Employee Engagement Analytics Solution - EmPOWER
Customer Benchmarking: The Next Foundational Activity of Customer Success Or...Totango
From Customer Success Summit 2017 - Jim Berardone, Chief Customer Officer, at OnlyBoth, discusses "Customer Benchmarking The Next Foundational Activity of Customer Success Organizations".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
infinitee is a full-service marketing and advertising agency with expertise in inbound marketing. Inside this presentation you will find how inbound marketing increases ROI and appropriate tactics to implement. Contact infinitee today for customized IM solutions to you.
How to Turbocharge Your Customer Insights While Making Them More Digestible f...Gainsight
It doesn't matter if you're a born-in-the-cloud company generating massive amounts of customer data or not, you still have so many channels available to collect passive and active feedback from your customer base. But unless those channels can be synthesized into a cohesive view, you're going to miss out on most of your valuable insights. Worse yet, without a unified picture, your signals might be leading you down the wrong path. In this advanced session, you'll learn how to get much more value out of your customer data insights without overwhelming your team or undermining your workflow and systems.
Pricing Innovation for the Digital Economy: Yield Management and Targeted Pri...Vindicia
During this webinar, find out how pricing innovation can fuel revenue growth. You'll learn:
-How to measure revenue yield
-Ways to benchmark performance of your pricing plans
-Techniques for packaging pricing plans based on customer behavior
-How to use data to package and price your licenses
By the end of this session, you will be able to evaluate your own pricing strategy to identify how to analyze pricing plan performance, identify opportunities to improve yield, and increase revenue from your existing customer base.
To hear the audio associated with this webinar, please visit our website: http://info.vindicia.com/Archived-Webinars-Pricing-Innovation.html
Presenter: Elizabeth Birabwa
Podcast: http://bit.ly/1jUBny1
Elizabeth Birabwa is the programme manager of at the Economic Policy Research Centre (EPRC) in Kamapa, Uganda, presents EPRC’s tools for measuring communications. Elizabeth has over 14 years of experience in advocacy, communications, media relations and information management. She holds a bachelor's degree in Mass Communication from Makerere University and a Master's Degree in Library and Inform
Presenter: Drusilla David
Podcast: http://bit.ly/1fauCTH
Drusilla is the communications officer at the Centre for the Study of Economies in Africa (CSEA) in Abuja, Nigeria, presents a case study on the Impact Log, a tool that CSEA uses to monitor its communications. Drusilla possesses communication and writing skills gained from her experience working as a correspondent on various sectors of the economy with a Nigerian daily newspaper.
In the past decade, the HR function has undergone a significant transformation. It has evolved from being a support function to a strategic business driver. Modern day HR’s can leverage plethora of data that to manage Employee Engagement. This presentation provides a sneak peak in to the key deliverables of BRIDGEi2i’s Employee Engagement Analytics Solution - EmPOWER
Customer Benchmarking: The Next Foundational Activity of Customer Success Or...Totango
From Customer Success Summit 2017 - Jim Berardone, Chief Customer Officer, at OnlyBoth, discusses "Customer Benchmarking The Next Foundational Activity of Customer Success Organizations".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
1. kpi for customer satisfaction
In this ppt file, you can ref materials for kpi for customer satisfaction such as list of
KPIs, performance appraisal metrics, job skills, KRAs, BSC…
For more kpi for customer satisfaction materials such as free 4 ebooks below,
please visit: kpi123.com
• List of free 2436 KPIs
• Top 28 performance appraisal forms
• 11 performance appraisal methods
• 1125 performance review phrases
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
2. Steps to create KPIs
1. To build KPI system for this position, you can
follow the steps below:
2. Define operational objectives for Construction
technician monthly, quarterly, 6 months, yearly.
3. Identify Key Result Areas for the Construction
technician.
4. Identify tasks list.
5. Determine work procedure for each KRA, each
task.
6. Identify methods to measure the results of each
KRA, task, procedure.
7. Create Construction technician KPIs
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
3. Mistakes in creating KPIs
Building KPI system plays an important role in
evaluating job performance of individual parts,
divisions and the company’s objectives and
performance management system in general. The
development of KPI metrics help to create
measurement systems, information systems
throughout the organization.
1. When building KPI system, you should note the
following factors:
2. Do not create too many KPI, KPI be built around
3-5 KRAs.
3. KPI should change to suit each stage (depending
on your goals).
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
4. How to design KPIs
1. KPIs should be clearly linked to the
strategy, i.e. the things that matter the
most.
2. KPIs have to provide the answers to
our most important questions.
3. KPIs should be primarily designed to
empower employees and provide them
with the relevant information to learn.
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
5. Interview questions and answers – free download/ pdf and ppt file
Types of KPIs:
1. Process KPIs - measure the efficiency or
productivity of a business process. Examples -
Days to deliver an order.
2. Input KPIs - measure assets and resources
invested in or used to generate business results.
Examples - Dollars spent on research and
development, Funding for employee training,
Quality of raw materials.
3. Output KPIs - measure the financial and
nonfinancial results of business activities.
Examples - Revenues, Number of new
customers acquired.
4. Leading KPI - measure activities that have a
significant effect on future performance. Drive
the performance of the outcome measure, being
predictor of success or failure.
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
6. Types of KPIs (continue…):
5. Lagging KPI - is a type of indicator that reflect
the success or failure after an event has been
consumed. Such as most financial KPIs, measure
the output of past activity.
6. Outcome KPI - Reflects overall results or
impact of the business activity in terms of
generated benefits, as a quantification of
performance. Examples are customer retention,
brand awareness.
7. Qualitative KPI - A descriptive characteristic,
an opinion, a property or a trait. Examples are
employee satisfaction through surveys which
gives a qualitative report.
8. Quantitative KPI - A measurable characteristic,
resulted by counting, adding, or averaging
numbers. Quantitative data is most common in
measurement and therefore forms the backbone
of most KPIs.
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file