KM2 provides high-performance contact center and customer management services across 4 locations in the Caribbean and Central America, offering services like customer care, collections, technical support, and social media support. They utilize US-based technology and processes while leveraging the benefits of nearshore locations like a skilled multilingual workforce. KM2 prides itself on delivering a high level of customer service and support through its agents who are empowered to fully own customers' issues until resolution.

2. KM 2 Provides High Performance
Call Center & Contact Management Services
Inbound/Outbound
Customer Care and Support, Collec6ons, Tech Support,
TeleSales, Social Media Support & More…
BARBADOS GRENADA
NEARSHORE
PRICE
ADVANTAGE
HONDURAS ST. LUCIA
Global Management Experience
Accent Neutral English & Mul6‐lingual
US‐based Technology and Business
Processes – MPLS, PCI, SAS 70

3. KM2 Core Services
Customer Care and Support Services
Accounts Receivable Management & 1 st Party
Collec6ons/Recovery
Sales & Telemarke6ng
Technical Support
Back Office Processing Services
Social Media Support
Voice, email, Chat (proac1ve, reac1ve and exit),
Social Media and Social Forum Management

4. KM2 Locations
KM² is headquartered in Atlanta, GA, and has three operating centers in the
English-Speaking Caribbean and one in Central America. These centers allow
for maximum redundancy and support business continuity.
BARBADOS
• KM² center in Barbados is located in the capital city Bridgetown.
• This location offers excellent computer literacy and technically skilled agents.
GRENADA
• The KM² center in Grenada is located in Grenville.
• This location offers agents skilled in sales, customer service and telemarketing.
HONDURAS
• The KM² center in Honduras is located in San Pedro Sula.
• This location offers a highly skilled bi-lingual labor force.
ST. LUCIA
• KM² center in St. Lucia is located in Castries, the capital.
• There is an abundant highly skilled and trained agent pool.

5. KM 2 Technology
InContact CMS Suite – Full feature
func3onality
Network Infrastructure
Centered in the Terremark NAP in Miami
Fully redundant routers, switches, and servers,
no single point of failure
Data Center Security & Integrity
All client data is stored in the US
Telecom – Mul3ple providers in each center
Back‐up Services – mul3ple points of entry;
redundant internet
Op3miza3on – en3re network is based on
Cisco equipment, op3mized voice traffic

6. KM2 Clients – Brands Supported

7. KM 2 Value Added Performance
Our Agents are We Know Your We Take We Add Value
your Customer Customers. Ownership. at Each Step of
Champions! • We listen to them. • We champion the idea the Way.
• Observe them. that "I am the one."
• We know what our • Whatever it is that
clients stand for and • What you promise is • For each member of
we do, we do it with
we communicate it what they get and our team, this means
"I am the one who first the you and your
through words and more.
spoke with this customer in mind.
ac5ons.
customer. • Your Customers
• And, at the end of the inquiry or problem is
day, I am the one who resolved in one call.
will follow through to
be sure we met their
needs.”

8. KM 2 Customer Care & Support Services
Strong Affinity to US Customers
Solid Work Ethic, Highly Educated Workforce
Very Low ATri3on, High Employee Sa3sfac3on
Low Labor and Overhead/Indirect Costs
Stable, Democra3c Countries
Accent Neutral English, Spanish, and more…

9. Contact: Joe Wester
+1.262.790.2656
joe.wester@km2solu3ons.com