The document outlines an improvement plan for key account management in 2013. It discusses 8 key programs around key account separation, selection, organization, value proposition, recruitment, planning, plan execution, and monitoring/measurement. The goal is to improve customer satisfaction, increase business volume with key accounts, and optimize profitability. The plan involves establishing a dedicated key account department and hiring a key account manager to lead account strategy and relationship development. Progress and results will be tracked regularly.
B2B marketing is no longer a matter of delivering support tools and services to the sales organisation. The challenge for marketing is to take more of an independent role in B2B as a positioning driver. The loss of an extremely close, direct connection between sales and marketing also causes a loss in the alignment of sales and marketing investments for driving business. There isn’t necessarily sufficient marketing focus on generating revenue streams, as sales often ignores what will drive future revenue. B2B sales and marketing needs to re-align its objectives and priorities.
management of key accounts of an organisation. KAM portfolio. hierarchy of key relationships.pricing and negotiation.relationship management with key accounts.decision makers.
B2B marketing is no longer a matter of delivering support tools and services to the sales organisation. The challenge for marketing is to take more of an independent role in B2B as a positioning driver. The loss of an extremely close, direct connection between sales and marketing also causes a loss in the alignment of sales and marketing investments for driving business. There isn’t necessarily sufficient marketing focus on generating revenue streams, as sales often ignores what will drive future revenue. B2B sales and marketing needs to re-align its objectives and priorities.
management of key accounts of an organisation. KAM portfolio. hierarchy of key relationships.pricing and negotiation.relationship management with key accounts.decision makers.
Key or strategic accounts are your most important clients. Not only are they your most important clients; they are also the ones that are at most risk of being wooed by your competition. For most companies, reducing prices to compete has become a staple sales strategy. However, this strategy seriously threatens the survival of the organization. This is why managing and developing key accounts is an essential skill to have, if we want to stay ahead of the competition!
We have to realize that, in today’s market place, price alone does not determine sales or profitability. It is essential for you to be able to differentiate yourself and your products and services in order to survive it this cut-throat environment. If you can’t compel, you won’t sell. If you can’t maintain your influence over your key clients, you may as well kiss them goodbye.
Our Knowledge Asia’s “Dynamic Key Accounts Management” training course will help you develop strategic account management techniques that ensure not only the protection of your existing clients from competitive attack, but, more significantly, build long and sustainable relationships resulting in excellent customer retention, improved sales, increasing margins and ongoing customer loyalty
What is Key Account Management? Key account management (KAM) defines full relationship between your business and the customers you are selling to. It describes the individual approach of sales people to their customers in order to create long everlasting business relationship.
Is your company having trouble driving more revenue from current clients?
Are you losing your current clients to competitors?
Watch this presentation to learn how to build B2B strategic account teams to generate 3X more revenue and profit than originally believed, within a short period of time.
Key account management vs Traditional sales - Quick comparison guide Hakeem Adebiyi
Whats the difference between KAM, this seems to be the most popular question on all KAM forums. Personally I think a better question is what skills are required to achieve the business goals of your organisation? However the popularity of the question and the debate it generates has led me to produce a quick comparison guide .
Managing and developing your accounts is the key to sustainable business. As such, sales people and account managers need to be able to create strategic business relationships with their clients in order for the clients to remain loyal to them and the company. Sadly, most sales people and account managers treat their relationship with their clients as transactional instead of strategic.
In this short “Nine-Grid Key Account Management” training course, we will focus on creating strategic business relationships with clients by understanding how to manage their time and activities to better serve their key accounts.
By the end of this training course, participants will be able to:
1. Select and rank their key accounts
2. Create strategies to handling the different levels of key accounts
3. Manage time and activities for each type of key account
Growing your business via strategic account management frameworkPiyush Poddar
This session will take you through our Account Management Practice and share some real-life case studies demonstrating how we hit target sales quota by 2-3x and achieved maximum strategic account objectives within the desired timeline.
We will look at various aspects of a successful Customer Account Management framework like
- Customer onboarding process
- Kickoff meetings
- Routine engagement health check-ins
- Invoicing and collections management
- Satisfaction surveys and testimonials management
- Complaint and grievances management
- Contract renewals and extensions.
- Opportunity exploration via researching client’s organisation, industry, seeking references, social media listening etc.
- Evangelizing client via social, digital marketing and event participations.
The ultimate-blueprint-to-achieve-your-key-account-goals-in-2019-finalDemandFarm
The Ultimate Blueprint To Achieve Your Key Account Goals In 2019 (With Bonus Content)
Are you looking to increase your ROI and be a winner in the field of key account management?
1
Learn the strategies that will hold true for key account management in 2019. Stay at the top of your game.
2
Effectively increase your bottom line and create long-term value within your key accounts.
3
Explore the exciting bonus content available inside on mistakes to stay clear of and definition of Key account management.
KAM, A term that is widely used and few understand it and VERY few practice it.
What is KAM, who qualifies as KAM account, what is required in a professional sales person to be a KAM, what are the knowledge.skills required for a KAM ?
Many questions are answered in this intense 3 days course by Ashraf Osman
Developing The Ultimate Customer Success Strategy Gainsight
Want to adopt Customer Success but don't know where to start? A seasoned customer success manager looking to optimize your team, workflow and organization?
Accurately defining your Desired Outcomes for each customer segment
Outlining the roadmap to your customer's Desired Outcome
Aligning your team, organization and workflow to optimize for meeting your customer's desired outcomes
During the presentation, the audience will be invited to ask any questions about the content, customer success or Gainsight that come up.
Key or strategic accounts are your most important clients. Not only are they your most important clients; they are also the ones that are at most risk of being wooed by your competition. For most companies, reducing prices to compete has become a staple sales strategy. However, this strategy seriously threatens the survival of the organization. This is why managing and developing key accounts is an essential skill to have, if we want to stay ahead of the competition!
We have to realize that, in today’s market place, price alone does not determine sales or profitability. It is essential for you to be able to differentiate yourself and your products and services in order to survive it this cut-throat environment. If you can’t compel, you won’t sell. If you can’t maintain your influence over your key clients, you may as well kiss them goodbye.
Our Knowledge Asia’s “Dynamic Key Accounts Management” training course will help you develop strategic account management techniques that ensure not only the protection of your existing clients from competitive attack, but, more significantly, build long and sustainable relationships resulting in excellent customer retention, improved sales, increasing margins and ongoing customer loyalty
What is Key Account Management? Key account management (KAM) defines full relationship between your business and the customers you are selling to. It describes the individual approach of sales people to their customers in order to create long everlasting business relationship.
Is your company having trouble driving more revenue from current clients?
Are you losing your current clients to competitors?
Watch this presentation to learn how to build B2B strategic account teams to generate 3X more revenue and profit than originally believed, within a short period of time.
Key account management vs Traditional sales - Quick comparison guide Hakeem Adebiyi
Whats the difference between KAM, this seems to be the most popular question on all KAM forums. Personally I think a better question is what skills are required to achieve the business goals of your organisation? However the popularity of the question and the debate it generates has led me to produce a quick comparison guide .
Managing and developing your accounts is the key to sustainable business. As such, sales people and account managers need to be able to create strategic business relationships with their clients in order for the clients to remain loyal to them and the company. Sadly, most sales people and account managers treat their relationship with their clients as transactional instead of strategic.
In this short “Nine-Grid Key Account Management” training course, we will focus on creating strategic business relationships with clients by understanding how to manage their time and activities to better serve their key accounts.
By the end of this training course, participants will be able to:
1. Select and rank their key accounts
2. Create strategies to handling the different levels of key accounts
3. Manage time and activities for each type of key account
Growing your business via strategic account management frameworkPiyush Poddar
This session will take you through our Account Management Practice and share some real-life case studies demonstrating how we hit target sales quota by 2-3x and achieved maximum strategic account objectives within the desired timeline.
We will look at various aspects of a successful Customer Account Management framework like
- Customer onboarding process
- Kickoff meetings
- Routine engagement health check-ins
- Invoicing and collections management
- Satisfaction surveys and testimonials management
- Complaint and grievances management
- Contract renewals and extensions.
- Opportunity exploration via researching client’s organisation, industry, seeking references, social media listening etc.
- Evangelizing client via social, digital marketing and event participations.
The ultimate-blueprint-to-achieve-your-key-account-goals-in-2019-finalDemandFarm
The Ultimate Blueprint To Achieve Your Key Account Goals In 2019 (With Bonus Content)
Are you looking to increase your ROI and be a winner in the field of key account management?
1
Learn the strategies that will hold true for key account management in 2019. Stay at the top of your game.
2
Effectively increase your bottom line and create long-term value within your key accounts.
3
Explore the exciting bonus content available inside on mistakes to stay clear of and definition of Key account management.
KAM, A term that is widely used and few understand it and VERY few practice it.
What is KAM, who qualifies as KAM account, what is required in a professional sales person to be a KAM, what are the knowledge.skills required for a KAM ?
Many questions are answered in this intense 3 days course by Ashraf Osman
Developing The Ultimate Customer Success Strategy Gainsight
Want to adopt Customer Success but don't know where to start? A seasoned customer success manager looking to optimize your team, workflow and organization?
Accurately defining your Desired Outcomes for each customer segment
Outlining the roadmap to your customer's Desired Outcome
Aligning your team, organization and workflow to optimize for meeting your customer's desired outcomes
During the presentation, the audience will be invited to ask any questions about the content, customer success or Gainsight that come up.
Key Customer Account Management is the master-key to quantum sales improvement and retention of key customers.Yet few companies are able to convert good intentions to effective programs. Dr Wilfred Monteiro India's leading sales performance guru share a few insights and ideas.
Marketing in the big leagues: Savvy strategies for an Enterprise Marketer’s b...Demandbase
Campaign disconnect, multiple product lines, siloed teams, and complex governance are a special breed of challenges that Enterprise marketing functions know too well. Vanquishing these beastly challenges is critical to achieving Enterprise holy-grail –- ABM marketing at scale and pipeline predictability.
Where to begin your quest? Join Inverta’s Kathy Macchi, EVP Consulting Services, and Jessica Fewless, Client Partner, as they share the winning strategies that successful B2B Enterprise teams are using. Inverta has helped scores of Enterprises like WestRock and Procore. They’ll teach you how the best orgs drive team alignment and deliver customer-centric buying experiences that win deals.
In this webinar you'll learn:
Best practices to drive alignment across go-to-market teams
Strategies for building customer-centric, pipeline producing campaigns
Approaches and results from successful Enterprise Marketing teams
Marketing Operations: MObilizing Marketing For A Web 2.0 WorldClearAction
A sneak preview of my latest thinking, in which I parallel Web 2.0 and Marketing Operations. I have not presented this work live as of 5/11/09.
See https://ClearAction.com
Times Are a-Changin’: Agencies and the New ABM EcosystemDemandbase
We’re entering a new phase of ABM. Successful execution now involves the combined capabilities of the full marketing ecosystem. Critical in this ecosystem is the agency, though their ABM role has been murky up to now. Join this session to learn the agency’s role in successfully executing and optimizing ABM strategies and how they can work closely with ABM vendors and data partners to drive mutual client success.
BOL will dive into the next level of Account-Based Marketing, uncovering the question of "what's next" for your ABM efforts. We will uncover the six elements of next-gen ABM and how brands can stop struggling to get ABM right. Key takeaways include:
• ABM is about the strategy, the targets, the marketing program, the content, the measurements and the alignment;
• The future of ABM means thinking beyond the click;
• A holistic approach to building successful customer relationships at scale happens when brand, demand and ABM align.
• At the end of the day, ABM should do two things: Help you accelerate your pipeline and accelerate the list of accounts in your pipeline.
BOL will dive into the next level of Account-Based Marketing, uncovering the question of "what's next" for your ABM efforts. We will uncover the six elements of next-gen ABM and how brands can stop struggling to get ABM right. Key takeaways include:
• ABM is about the strategy, the targets, the marketing program, the content, the measurements and the alignment;
• The future of ABM means thinking beyond the click;
• A holistic approach to building successful customer relationships at scale happens when brand, demand and ABM align.
• At the end of the day, ABM should do two things: Help you accelerate your pipeline and accelerate the list of accounts in your pipeline.
Would you try to paint a masterpiece with a roller brush? We should think not. Creating a masterpiece requires focus and precision.
Building the right audiences for your ABM practice is much the same. Using broad-based strokes wastes time and resources and doesn’t yield the best results. Focusing on the right accounts and segmenting them with precision taps into your best opportunities and allows you to develop targeted, relevant, winning content for bringing them over the finish line.
Essential Key Performance Indicators for Small and Mid-Size BusinessDynamics Square
Don't get stuck on old business models that divided your organization, siloed information, and slowed every process. See how 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀 𝟯𝟲𝟱 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 with 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 𝟯𝟲𝟱, the 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗣𝗼𝘄𝗲𝗿 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺, and 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗔𝘇𝘂𝗿𝗲 can connect business management across finance, sales, service, supply chain, analytics, and more.
Sign up to stay in touch and 𝗱𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗲-𝗯𝗼𝗼𝗸 “𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗞𝗲𝘆 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗜𝗻𝗱𝗶𝗰𝗮𝘁𝗼𝗿𝘀 𝗳𝗼𝗿 𝗦𝗺𝗮𝗹𝗹 𝗮𝗻𝗱 𝗠𝗶𝗱-𝗦𝗶𝘇𝗲 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀.” - https://lnkd.in/gxe5Ka4K
How to Setup Growth and CRM Teams to Succeed in 2020 with Saket Toshniwal of ...MoEngage Inc.
Saket discusses in detail, the following points around growth and CRM teams.
Why breaking silos is important and how to break them?
What does a CRM team look like? How does it influence different business models?
What is the premise of a growth team?
Growth process and team setup?
How do you prioritize or choose between different growth strategies?
Hiring in 2020 with the role canvas.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
2. CONTENTS
Page
Executive Summary 04-05
Mission & Vision 06
Customer Service Vision 07
Goal & Objectives 08
Block in Achieving Objectives 09
KAM delivering results 10
Section 1: Summary of Key programs, Areas of improvement & Actions
Key program 1 – Key Account Separation 11
Key program 2 – Key Account Selection 12
Key program 3 – Key Account/ Market Organization 13
Key program 4 - Key Account Value proposition 14
Powerpoint Templates Page 2
3. CONTENTS
Page
Section 1: Summary of Key programs, Areas of improvement & Actions
Key program 5 – KAM Recruitments 15
Key program 6 – Key Account Planning 16
Key program 7 – Key Account Plan Execution 17
Key program 8 – Monitoring & Measurement 18
Key Account Department Chart Organization Chart 19
The role of Key Account Manager 20-21
Powerpoint Templates Page 3
4. EXECUTIVE SUMMARY
Winning the Key Mass Market/ Food retailing Business in KSA.
According to experts, local companies must alter their business models
and operations to tap KSA rapidly growing key mass market where
scale matters and price is king. Prosperity outside of major coastal
cities, an evolving middle class and fierce competition will drive more
Local companies to develop innovative, low-cost business models to
reach new markets and customers across the various regions. Local
Companies/ suppliers will need to transform key areas of their
businesses – including sales channels, distribution, R&D, procurement
and human resources – to capture this historic opportunity.
The Industrial and consumer products companies alike will have to
reevaluate their business models and operations to sustain rapid
revenue growth and profits.
Powerpoint Templates
THE PRESENT Page 4
5. Having identified the opportunity to grow in our business financially and
exponentially through developing and adding value to our key account
costumers. Specifically, we have discovered that if we can maintain our
current customers retention levels and provide additional, value added
services to this customers base, we will achieve some important
company objectives.
First, we’ll be able to increase our revenue levels and subsequently bottom
line profits by having existing customers to introduce more of our
product lines. Moreover, we’ll increase our competitiveness in the
market place as a preferred supplier in their sector. (of course after
gaining competitive advantage)
Second, We’ll have the opportunity to gain a larger share on our key
customers wallet. This will cement the relationship with our customers
ensuring long-term retention of their business.
Third, We’ll have the opportunity to hire someone (Key Account Manager)
capable in planning and managing key accounts to produce real business
growth in our organization’s profit.
Powerpoint Templates
THE FUTURE Page 5
6. MISSION AND VISION
To satisfy the needs of our customers, we will make every
effort to provide fresh & tasty product that always available
on time at reasonable price.
We envision to become the customer’s first choice in quality
branded mass produced bakery and confectionery products
in the Kingdom of Saudi Arabia & the GCC region.
Powerpoint Templates Page 6
7. Customer service vision
The new Key Account Management is aiming to provide the best
customer service to our key market segment influencers as well as its
consumers by diligently listening to our customers’ concerns, being
capable and knowledgeable in our job duties, and showing a willingness
to go above the customers’ expectations when addressing customers’
issues and interest.
OUR FUCHSIA VALUES will make us different – Treat our Customers
as our top priority. Earn positive and trusted relationships with
customers & Operate with the highest levels of integrity.
Powerpoint Templates Page 7
8. GOALS AND OBJECTIVE
To remove Key Accounts Customers from the regular sales force’s
jurisdiction and place within a separate organization unit.
To improve Customer Satisfaction Score on this Accounts and establish
a stronger sense of partnership.
To meet the requirement of the contract and provide necessary support
and service to create a better business relationship.
To increase the volume of our business on this market.
To optimize profitability of the business in an account.
Powerpoint Templates Page 8
9. Blocks in achieving
objectives
Low level of Face to Face meetings with Key Accounts
Lack of “farming” of accounts to produce organic growth
Failure to recognize and spot opportunities for adding value due to
lack of commercial awareness.
Not identifying the evolving needs of the customers at an early stage.
Lack of questioning skills to uncover problem/ pain areas within an
account where we can provide a value added solution.
Poor negotiating skills
Failing to identify the key decision-making process within a key
account.
The inability to delegate tasks, leading to poor time management.
Lack to focus on growing the customers’ business with us.
Skills gaps between Account representative and Key Account
Representative.
Powerpoint Templates Page 9
10. KAM Delivering Results
Research shows that structured and resourced account strategies and
plans deliver consistently higher revenues and margins, lead to higher
customer satisfaction levels and hence to lower customer attrition
rates.
The Key account management will help our company to gain the status
of strategic rather than as a commodity supplier to our major
customers, guarding margins & improving security of retention.
20% of our customers generally produce 80% of revenues, so
losing such key accounts is expensive and damaging to our bottom
line. Proper Key account management will maximizes the chance of
keeping these key accounts.
The KAM aims to concentrates on how to develop profitable
customers. A focused approach to KAM. Will lead to a dramatic
increase of both opportunity costs and direct costs of sale and lead to
a major fall in the win ratio..
Powerpoint Templates Page 10
11. SUMMARY OF KEY PROGRAMS, AREAS OF
IMPROVEMENT & ACTIONS
KEY PROGRAMS-1 KEY Account Market separation
AREA of IMPROVEMENT Focus on improving the Key Account Market segment to build trust and confidence
that leads us to a Long Term Relationship which are essential to our long-term
success.
Action The Marketing dept. with the support of AGMC will try assembling a KEY Account
Management TEAM to focus & understand our customers business, their plans, their
key concerns and their views of us as a supplier.
The Marketing department will encourage customer-facing departments such as
production, sales admin., and Distribution <dispatch> is also represented in the KA
Team, and keeps up to date with account developments.
DECRIPTION: Trying to get The new plan goal is to detach KA from the present department and become a new
done/ desired result unit of the organization, which will name KEY ACCOUNT DEPARTMENT.
OWNERSHIP: Who is Marketing department with the support of the Assist. Gen. manager and
responsible of this action? sponsors.
PLANNED Start/ End Date: Planned start date:
End date:
Resources Needed: people, At least 2 Marketing personnel to conduct SWOT Analysis. 1 extra
budget, equipment/ system.. vehicle to carry out the action plan.
KAM Attributes Impacted by this Responsiveness to account issues <promotion, after sales service,
action contracts, distribution and positioning>
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12. KEY PROGRAMS-2 Key Account Selection
AREA of IMPROVEMENT Focus on identifying and selection process to determine exactly the
most potential customer that can contributes growth to our company.
Action The TEAM will analyze each customer details in addition to historical
<sales> and potential review to determine whether to ADD to the
segment or not.
Other specific action to be taken will be done through account history
checking by product performance, service effort and profitability.
DECRIPTION: Trying to get The team wanted to establish the lists of Key Accounts based on
done/ desired result customer’s potentiality, historical sales data and needs analysis.
OWNERSHIP: Who is Marketing/ Sales Department
responsible of this action?
PLANNED Start/ End Date: Planned start date:
End date:
Resources Needed: people, 2 Marketing personnel
budget, equipment/
system..
KAM Attributes Impacted Value
by this action
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13. KEY PROGRAMS-3 Key Account Organization
AREA of IMPROVEMENT Focus on improving Internal Communications among departments up to top management
level to improve commitment as well as to practice TEAM WORK effort. (Production-
Dispatch-Sales-Marketing)
Action We’ll establish Change Management program - Key Account Organization Chart, Key
Account Management Duties and Responsibilities & Accountabilities. All new staff must be
trained to accept the change and work towards a new approach.
DECRIPTION: Trying to get The Marketing Dept. in supervision of the AGMC will try to put up together a balanced Key
done/ desired result Account Team to communicate effectively with decision makers at every level within.
The team may include the following people:
•1- Key Account Manager
•1- Key Account Coordinator
•4- Key Account Supervisor
•13- Merchandisers’
•Key Account Salesmen
We need to ensure that there is a team of people in place with skills and professional
interest that match those of customers team.
OWNERSHIP: Who is Marketing Depart with the support of the AGMC and sponsors
responsible of this action?
PLANNED Start/ End Date: Planned start date:
End date:
Resources Needed: people, 2 Marketing personnel
budget, equipment/ system..
KAM Attributes Impacted by Responsiveness/ Knowledgeable
this action
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14. KEY PROGRAMS-4 Value Proposition
AREA of IMPROVEMENT Focus on improving the Value Proposition – Product quality, After
sales service, Marketing Support and better product value than the
competitors.
Action The TEAM will closely monitor the production dept. behavior and its
quality to deliver the best result to customers. Will be involved in the
weekly product evaluation to improve quality of products.
To carefully understand the customers’ needs and wants and present
necessary action plan to the management for immediate resolve of
necessary plan of action.
DECRIPTION: Trying to get To reduce doubts and to be certain that our key customers keep coming
done/ desired result back, we will strictly put into practice the product evaluation where
carefully review the competitors Quality, Price, Delivery and Convenience
in comparison with our products.
OWNERSHIP: Who is The whole Organization (PRODUCTION DEPT, QUALITY DEPT,
responsible of this action? SALES & MRKTG, ENGINEERING DEPT & TRANSPORT DEPT)
PLANNED Start/ End Date: Planned start date:
End date:
KAM Attributes Impacted Responsiveness/ Knowledgeable/ Helpful
by this action
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15. KEY PROGRAMS-5 Key Account Manager Recruitment
AREA of IMPROVEMENT Focus on improving the Key Account management to establish trust with
Customers, Front liners as well as to the product itself.
Action We will Hire a new Key Account Manager, eligible & experienced person
to focus in enhancing the efficiency and effectiveness of customer
relationship and development. We will hire a skilled and knowledgeable
person to lead the new TEAM, an individual who must generate
profitable revenue over the long term.
We will recruit a KA manager that can resolve any internal difficulties
and not only know how to sell, but also to know the details of the market
& the competitors involved, posses a deep understanding of the
customer’s business & an ability to act as consultant in this field of
activity.
DECRIPTION: Trying to get We want to expand our business with different customers’ organization
done/ desired result and increase penetration – We need a people with management skills to
realize the KAM, rather than place all the responsibility on the shoulders
of someone who is not necessary suited to the task.
Our Customers should feel confident that we have the staff to meet their
requirements.
OWNERSHIP: Who is The AGMC
responsible of this action?
PLANNED Start/ End Date: Planned start date:
End date:
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KAM Attributes Impacted by Responsiveness/ Knowledgeable/ Helpful/ AccessiblePage 15
this action
16. KEY PROGRAMS-6 Key Account Planning
AREA of IMPROVEMENT Focus on profitable customers and even prospects that have higher
potential to grow in value for us.
Focuses on the identification of larger sales opportunities and the
growth of revenue from an account.
Action The KAM TEAM must build a strategic plan towards its mission and
vision as well as how to achieve the Goals and Objectives.
The TEAM must provide regional action plan, Customer Call cycle plan
<weekly/ monthly>, strategic process and product positioning and
strategic promotional plan.
DECRIPTION: Trying to get The Team is trying to increase KA productivity by maximizing account
done/ desired result penetration while looking an opportunity to sell new product.
OWNERSHIP: Who is The new KAMgr./ Marketing Team with the supervision of AGMC
responsible of this action?
PLANNED Start/ End Date: Planned start date:
End date:
KAM Attributes Impacted Responsiveness/ Knowledgeable/ Helpful
by this action
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17. KEY PROGRAMS-7 Plan Execution
Action The KAM TEAM will perform a regular review of the alignment
between the parties, and try involving both parties to improve
the chances of successful plan execution.
The Key Account Manager will guarantee Enter order or
recognition of order in system, Alert account to any
changes (reimbursement), and Assure account
satisfaction, Show appreciation of business and
Reinforce prior purchasing decisions.
DECRIPTION: Trying to get To Assure smooth implementation of the plan in order to take
done/ desired result corrective action if necessary and to reclassify where
appropriate.
OWNERSHIP: Who is The KAMgr./ Marketingdept. With the supervision of
responsible of this action? AGMC
PLANNED Start/ End Date: Planned start date:
End date:
KAM Attributes Impacted Responsiveness/ Knowledgeable/ Helpful
by this action
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18. KEY PROGRAMS-8 Monitoring and Measurement
AREA of IMPROVEMENT Focus on improving skills in measuring / assessing accomplishments on
Cost of Actions, Resources Consumed, Sales, Cost of goods,
Services and goods provided, Promotion effort,
Revised targets and budgets.
Action The KAM TEAM will provide a method or process to
•Get feedback from account
• Analyze win / loss
•Compare performance against goal
•Benchmark own performance against competition
The Team will review and evaluate: per qtr.
•Calculate ROI
•Review sales records
•Re- evaluate sales strategy
DECRIPTION: Trying to get Evaluation and effectiveness of the action plan
done/ desired result
OWNERSHIP: Who is The KAMgr./Marketing Dept. with the supervision of AGMC
responsible of this action?
PLANNED Start/ End Date: Planned start date:
End date:
KAM Attributes Impacted by Responsiveness/ Knowledgeable/ Helpful/effectiveness
this action
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20. The Role of Key Account Manager
Main Job Purpose:
The primary role of a Key Accounts Manager is to effectively manage the Key Account
operation. This involves delivering the agreed category business objectives in this
channel. The role requires strategic thinking, solid planning and analytic skills, a
passion for growth, and an ability to lead and deliver through others.
• To be responsible for Volume and NPS for the Channel across the assigned geography.
o To ensure that company Account Objectives are fully met.
o To ensure that agreed standards of customer service are met.
o To ensure that all trading agreements with customers are fully implemented.
o To ensure that all planned activities are in place on time.
Key Accountabilities:
o Ensure achievement of Distribution and visibility Targets for all Product/ Brand.
o Develop and implement appropriate Channel & Customer Plans utilizing the support
budget to achieve the sales Targets.
o Monitor Sales Performance by Product by Customer through Daily, Weekly & Monthly
reports.
o Conduct frequent Business review meetings with all customers.
o Lead the related negotiations with all customers.
o Ensure Shelf Planno-Grams are maintained as per the plans.
o To actively monitor competitors،¦ activities and suggest / implement appropriate action.
o Devote maximum time in the market to understand the dynamics of the Channel.
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21. o To provide Sales Forecast in line with Sales Trend and Sales Plan.
o To ensure that agreed Customer Service standard / parameters are met.
o To prepare Annual Work Plan and agree with All-Out-Marketing.
o Effective monitoring Sales & Merchandising Force through well designed route
plans.
o Constantly provide on job coaching to Sales & Merchandising Force.
o Maintain a high level of team motivated & focus.
o Ensure customer outstanding do not exceed the agreed credit limits.
o Ensure customers payouts are settled on time.
o Develop CRC - Customer Record Card, Agree stock norms for store / shelf for lead
brands with KA's
Requirements
Professional Skills / Qualifications:
Solid communication and interpersonal skills
Strong negotiation skills
Relevant experience in Key Accounts for a reputable company, preferred.
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22. End of presentation
Thanks…
Cris B.R.
Marketing In-Charge
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Editor's Notes
Key Account customers are removed from the regular sales force’s jurisdiction and place within a separate organization unit. greater understanding should lead to improved both performance
As a rule a customer gets the status of “ key account “ if he meets the following characteristics: 1. Generates high profits on a stable basis 2. constantly provides addition opportunities for growing sales volumes; considers us a reliable partner/ adviser for long-term bus. Relations.