1. www.kockw.com
Knowledge Enabled Project Management
Presentation Delivered to PMI Arabian Gulf Chapter | 18th April 2015
Abdul Jaleel Tharayil | Knowledge Management Team18th April 2015
2. www.kockw.com
Warm-up Exercise
Pure Water fall Model Spiral Model Evolutionary Prototyping Staged Delivery Model
Which model, would you choose?
Let’s Say, you are the Project Director of a Large Hospital Project :
Abdul Jaleel Tharayil | Knowledge Management TeamAbdul Jaleel Tharayil | Knowledge Management Team18th April 2015
3. www.kockw.com
What defines the setup
What does it mean to KM
Organizational
Structure is
influencing the flow
Involvement of
Contractors
Frequent
Organization
Changes
Urgency is a
Top-Down pull
Conversation Culture
Relationship
network Influence
decision
Indifference on
Questioning
Vertical Flow of
Knowledge
Talking is preferred
over writing
Difficult to assess the
environment/Multiple
Channels
Contractors have
a wealth of Knowledge
Sponsorship
Continuity &
Sustenance
Be Prepared for the
Unasked
Get to know the
relationship
network in
advance
4. www.kockw.com
What does it mean,
When we say “Knowledge Enabled Projects”?
WHERE
Abdul Jaleel Tharayil | Knowledge Management Team18th April 2015
Knowledge
-Enabled
Projects
are those
Projects
Prior knowledge is
intentionally accessed and
used before and during the
project
The project team consciously
practices learning and
knowledge capture during the
project
The project team ensures that
more widely relevant learnings
and knowledge are transferred to
the rest of the organization
Ref: Straightsknowledge
5. www.kockw.com
Why Focus on Projects…
Project-Centric
(view)
Organization
Complex and Long
Term – Learnings are
of huge business value
for the organization
(High Impact)
Outsourced Model of
Operation (Core
Business is
Outsourced)
Vertical Flow of
Knowledge – Org
structure is influencing
the flow
Conversation
Culture –(Talking is
Preferred Over
Writing)
Abdul Jaleel Tharayil | Knowledge Management Team18th April 2015
v
6. www.kockw.com
And How ?
Process Integrated Approach
Learn
before
Learn
during
Learn
after
After Action Reviews
Lessons Learnt Workshops
Best Practices
Knowledge Audit
Lessons Learnt & Best
Practices Repository
Peer Assist
Project Milestone Reviews
Capture Learnings (Action Log)
Concession Request Log
Abdul Jaleel Tharayil | Knowledge Management Team18th April 2015
7. www.kockw.com
Thinking about your Projects
What project are you
supporting with KM?
What are the knowledge
transfer and learning needs
What tools, resources,
activities would be useful?
Abdul Jaleel Tharayil | Knowledge Management Team18th April 2015
8. www.kockw.com
Classifying your Project
ScopeAmbiguity
Degree of Complexity
Abdul Jaleel Tharayil | Knowledge Management Team18th April 2015
Key Point : Knowledge Transfer activities would differ by the type of projects.
Complex projects would call for a lot of learning and reflections, therefore design
your activities around the type.
• Well Defined in terms
of Scope &
Deliverables
Q1
• Less defined, more
complex: Clarity is
being built as project
progress
Q4
• Less Dependencies
with other org
entities/stake holders
Q3
• Some of scope is still
unclear and is being
worked out
Q2
9. www.kockw.com
Preparing Project Knowledge PlanCRITICALPROCESSAREAS
CRITICALProcessStep
What issues Does it
address?
What Knowledge
is Needed to
Perform the
Process Step
Where is it and Who has it?
(Explicit/Tacit)
What
Knowledge is
needed?
What we
actually
Know?
Gap Level
Between
need and
Have
Who
needs it?
Contract/ScopeDocument
LessonLearntRepository
CoPs
ProjectLead
SME
RequirementDocument
ProjectManual
MOMs
OtherSources(Plsmention)
Procurement
Timely Procurement
of Long Lead items
List of long lead
items and
procurement
strategy, delivery
timeframe and
mitigation
mechanism E E E/T T T E E E Huge Gap
Local Items
Local suppliers
and dependencies No Gap
Ref: APQC
10. www.kockw.com
Design Considerations!
Abdul Jaleel Tharayil | Knowledge Management Team18th April 2015
Soft Culture – Seek a Soft Approach [Facilitated AAR/PR Workshop]
Engage Outsourced Entities (Easier Route)
Engage in One-to-One Conversation a lot Initially!
Address the most critical knowledge to be captured (strategic/objective driven)
Initiatives are very short-lived and therefore plan several small scale interventions
Talking culture : Ability to interact over voice therefore scribe/technical writer Support
