KellyResume
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Robert Kelly Klass has over 15 years of experience in information technology roles providing customer and technical support. He has worked at Paul D. Camp Community College since 2006 as an Information Specialist, supporting faculty and staff with a variety of technologies. Prior to that, he held roles at Norfolk State University and Cox Communications involving troubleshooting issues, installing new technologies, and assisting customers. He has various technical certifications and training related to networking, servers, and customer support.
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KellyResume
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- 2. Robert Kelly Klass 22234 Murphy Mill Road Windsor, Virginia 23487 757-635-8536 Kelly.klass@pdc.edu Page 02 of 02 NorfolkState University 2002-2006 InformationTechnologySpecialistI Norfolk,Virginia Troubleshootandresolvedcustomers’ issuesasassignedbyhelpdesk. Troubleshootclassroomtechnology. Replacedcomputerhardware thatwasfoundto be faulty. Pushedimagestonewworkstationsandreimagedfailedoperatingsystems. WorkedwithInformationTechnologyteamtoroll outnew technology. Assistedonhelpdesktoresolvecustomer’s issues. Assistedcustomerswithunderstandinghow touse varioussoftware necessarytoperformtheir duties. Troubleshootaudioandvideoequipmentinvariousclassrooms. Cox Communications 2001-2002 CustomerSupport Specialist Norfolk,Virginia Assistedcustomersoverthe phone withhigh-speedinternet. Usedeffective communicationskillstoresolvecustomerissuesinatimelymanner. Troubleshootmodem,workstation,and networkingissues. Trainednewemployeesonthe helpdesk. GatewayComputers Tier II CustomerSupport Specialist 1998-2001 Team Leader Assistedcustomersupporttechnicianswhiletheywere onphone. Trainedtechnicianson troubleshootingtechniquesandcommunicationskills. Resolved caseswhere Level Itechnicianscouldnotreacha satisfactory resolution. Education Paul D. Camp CommunityCollege AssociatesinAppliedScience 1997 CertifiedGatewayTechnician 2001 CertifiedCox HighSpeedTechnician 2006-2008 AttendedGlobal Knowledge training InterconnectingCiscoNetworkingDevices,Part1and 2 WindowsServer2003 and2008 2008 Active Directoryconfigurationandtroubleshooting UnderstandingNetworkingFundamentals A+ Certification2015