SlideShare a Scribd company logo
Market Movement Updates




                          19Apr2012
                          19Apr2012

                                  1
USDTHB Movement
 Still moving in side-way up channel, taking leads from EUR and gold.




            Source : Reuters

                                                                        2
EURUSD Movement
 Rangebound 1.3000-1.3400 with Spain in spotlight.




            Source : Reuters

                                                     3
USDJPY Movement
 Strengthens back from 84 to 81 after BoJ said no immediate plan for more easing,
 market however expects new round of bond purchase soon.




            Source : Reuters

                                                                                    4
USD and THB 10Y Interest Rate Swap
 THB swap rose quite a lot in Q1 from improved sentiment in Europe and comment
 from BoT that current rate is good till Q3.




                                                                10Y THB swap



                                                                10Y USD swap




       Source : Reuters

                                                                                 5
NYMEX Crude Oil Movement
 Still in uptrend channel in the past two quarters, range now 100-110.




             Source : Reuters

                                                                         6
Coal (Newcastle) Movement
 Continued to drop on oversupply of gas, which is good substitute for coal.




             Source : Reuters

                                                                              7
TOCOM Rubber Movement
 Made a good rebound in Q1 but softened back down to near 300 level.




            Source : Reuters

                                                                       8
Copper Movement
 Rebounded to 8,700 area in Q1, then dropped to near 8,000 support level.




             Source : Reuters

                                                                            9
Soybean Movement
 Made a sharp rebound to 1,445 area in Q1, before softening a bit to 1,415 level.




             Source : Reuters

                                                                                    10
Gold Movement
 Still trading in long-term uptrend, key support level now is 1,600.




              Source : Reuters

                                                                       11
Disclaimer
“This document is intended to provide material information relating to investment or product in discussion and for reference during discussion,
presentation or seminar only. It does not represent or constitute an advice, offer, contract, recommendation or solicitation and should not be relied on as
such. In preparation of this document, KASIKORNBANK Public Company Limited (“KBank”) has made several crucial assumptions and relied heavily
on the financial and other information made available from public sources, and thus KBank assumes no responsibility and makes no representations with
respect to accuracy and/or completeness of the information described herein. Before making your own independent decision to invest or enter into
transaction, the recipient of the information (the "Recipient") shall review information relating to service or products of KBank including economic and
market situation and other factors pertaining to the transaction as posted in KBank’s website at URL http://www.kasikornbankgroup.com and in other
websites including to review all other information, documents prepared by other institutions and consult financial, legal or tax advisors each time. The
Recipient understands and acknowledges that the investment or execution of the transaction is the transaction with low liquidity and that KBank shall
assume no liability for any loss or damage incurred by the Recipient arising out of such investment or execution of the transaction. Each Recipient
including its employee or officer who receives this document or a copy of the document represents and agrees not to reproduce, distribute or provide it in
whole or in part to any other person and agrees to keep confidential all information contained therein.

In the case of derivative products, where the Recipient provides incomplete or inaccurate information to KBank, KBank may not be capable of delivering
information relating to investment or derivative products appropriate to the genuine need of the Recipient. The Recipient also acknowledges and
understands that the information so provided by KBank does not represent the expected yield or consideration to be received by the Recipient arising out
of the execution of the transaction. Further the Recipient should be aware that the transaction can be highly risky as the markets are unpredictable and
there may be inadequate regulations and safeguards available to the Recipient.

KBank reserves the rights to amend either in whole or in part of information so provided herein at any time as it deems fit and the Recipient
acknowledges and agrees with such amendment. Where there is any inquiry, the Recipient may seek further information from KBank or in case of
making complaint, the Recipient can contact KBank at (662) 888 8822.”




                                                                                                                                                              12

More Related Content

More from KBank Fx Dealing Room

KBank Capital Market perspectives May 18 markets wrap up - positioning for ...
KBank Capital Market perspectives   May 18 markets wrap up - positioning for ...KBank Capital Market perspectives   May 18 markets wrap up - positioning for ...
KBank Capital Market perspectives May 18 markets wrap up - positioning for ...
KBank Fx Dealing Room
 
KBank CMB Seminar Khun Kobsidthi 2012 04-19
KBank CMB Seminar Khun Kobsidthi 2012 04-19KBank CMB Seminar Khun Kobsidthi 2012 04-19
KBank CMB Seminar Khun Kobsidthi 2012 04-19
KBank Fx Dealing Room
 
KBank Capital Market perspectives Portugal in focus
KBank Capital Market perspectives   Portugal in focusKBank Capital Market perspectives   Portugal in focus
KBank Capital Market perspectives Portugal in focusKBank Fx Dealing Room
 
KBank CMB's event mar (Thai)
KBank CMB's event mar (Thai)KBank CMB's event mar (Thai)
KBank CMB's event mar (Thai)
KBank Fx Dealing Room
 
KBank Capital Market perspective, FATFs slap on the wrist
KBank Capital Market perspective, FATFs slap on the wristKBank Capital Market perspective, FATFs slap on the wrist
KBank Capital Market perspective, FATFs slap on the wristKBank Fx Dealing Room
 
KBank Capital Market Perspective Feb 20 - gdp q4
KBank Capital Market Perspective   Feb 20 - gdp q4KBank Capital Market Perspective   Feb 20 - gdp q4
KBank Capital Market Perspective Feb 20 - gdp q4KBank Fx Dealing Room
 
KBank CMB Seminar Khun Kitti 2012 02-17
KBank CMB Seminar Khun Kitti  2012 02-17KBank CMB Seminar Khun Kitti  2012 02-17
KBank CMB Seminar Khun Kitti 2012 02-17
KBank Fx Dealing Room
 
KฺฺฺBank CMB seminar Khun Kobsidthi 2012 02-17
KฺฺฺBank CMB seminar Khun Kobsidthi 2012 02-17KฺฺฺBank CMB seminar Khun Kobsidthi 2012 02-17
KฺฺฺBank CMB seminar Khun Kobsidthi 2012 02-17
KBank Fx Dealing Room
 
Prariwat feb23
Prariwat feb23Prariwat feb23
Prariwat feb23
KBank Fx Dealing Room
 
KBank Multi Asset Strategies Jan 2012
KBank Multi Asset Strategies   Jan 2012KBank Multi Asset Strategies   Jan 2012
KBank Multi Asset Strategies Jan 2012
KBank Fx Dealing Room
 
K bank multi asset strategies jan 2012
K bank multi asset strategies   jan 2012K bank multi asset strategies   jan 2012
K bank multi asset strategies jan 2012KBank Fx Dealing Room
 
KBank Capital Market perspectives Dec 30 flooding and economic slowdown in n...
KBank Capital Market perspectives Dec 30  flooding and economic slowdown in n...KBank Capital Market perspectives Dec 30  flooding and economic slowdown in n...
KBank Capital Market perspectives Dec 30 flooding and economic slowdown in n...KBank Fx Dealing Room
 
KBank capital market perspectives dec 20 trade
KBank capital market perspectives dec 20   tradeKBank capital market perspectives dec 20   trade
KBank capital market perspectives dec 20 tradeKBank Fx Dealing Room
 
KBank Multi Asset Strategies dec 2011 th
KBank Multi Asset Strategies dec 2011   thKBank Multi Asset Strategies dec 2011   th
KBank Multi Asset Strategies dec 2011 th
KBank Fx Dealing Room
 
Cmb seminar khun kobsidthi 2011 12-15
Cmb seminar khun kobsidthi 2011 12-15Cmb seminar khun kobsidthi 2011 12-15
Cmb seminar khun kobsidthi 2011 12-15KBank Fx Dealing Room
 
KBank Capital Market perspectives Nov 21.2011
KBank Capital Market perspectives Nov 21.2011KBank Capital Market perspectives Nov 21.2011
KBank Capital Market perspectives Nov 21.2011KBank Fx Dealing Room
 

More from KBank Fx Dealing Room (20)

KBank Capital Market perspectives May 18 markets wrap up - positioning for ...
KBank Capital Market perspectives   May 18 markets wrap up - positioning for ...KBank Capital Market perspectives   May 18 markets wrap up - positioning for ...
KBank Capital Market perspectives May 18 markets wrap up - positioning for ...
 
KBank CMB Seminar Khun Kobsidthi 2012 04-19
KBank CMB Seminar Khun Kobsidthi 2012 04-19KBank CMB Seminar Khun Kobsidthi 2012 04-19
KBank CMB Seminar Khun Kobsidthi 2012 04-19
 
KBank Capital Market perspectives Portugal in focus
KBank Capital Market perspectives   Portugal in focusKBank Capital Market perspectives   Portugal in focus
KBank Capital Market perspectives Portugal in focus
 
KBank CMB's event mar (Thai)
KBank CMB's event mar (Thai)KBank CMB's event mar (Thai)
KBank CMB's event mar (Thai)
 
KBank Economics update Mar 2012
KBank Economics update   Mar 2012KBank Economics update   Mar 2012
KBank Economics update Mar 2012
 
KBank Capital Market perspective, FATFs slap on the wrist
KBank Capital Market perspective, FATFs slap on the wristKBank Capital Market perspective, FATFs slap on the wrist
KBank Capital Market perspective, FATFs slap on the wrist
 
KBank Capital Market Perspective Feb 20 - gdp q4
KBank Capital Market Perspective   Feb 20 - gdp q4KBank Capital Market Perspective   Feb 20 - gdp q4
KBank Capital Market Perspective Feb 20 - gdp q4
 
KBank CMB Seminar Khun Kitti 2012 02-17
KBank CMB Seminar Khun Kitti  2012 02-17KBank CMB Seminar Khun Kitti  2012 02-17
KBank CMB Seminar Khun Kitti 2012 02-17
 
KฺฺฺBank CMB seminar Khun Kobsidthi 2012 02-17
KฺฺฺBank CMB seminar Khun Kobsidthi 2012 02-17KฺฺฺBank CMB seminar Khun Kobsidthi 2012 02-17
KฺฺฺBank CMB seminar Khun Kobsidthi 2012 02-17
 
Prariwat feb23
Prariwat feb23Prariwat feb23
Prariwat feb23
 
KBank Multi Asset Strategies Jan 2012
KBank Multi Asset Strategies   Jan 2012KBank Multi Asset Strategies   Jan 2012
KBank Multi Asset Strategies Jan 2012
 
K bank multi asset strategies jan 2012
K bank multi asset strategies   jan 2012K bank multi asset strategies   jan 2012
K bank multi asset strategies jan 2012
 
KBank Econ update jan 2012
KBank Econ update   jan 2012KBank Econ update   jan 2012
KBank Econ update jan 2012
 
KBank Capital Market perspectives Dec 30 flooding and economic slowdown in n...
KBank Capital Market perspectives Dec 30  flooding and economic slowdown in n...KBank Capital Market perspectives Dec 30  flooding and economic slowdown in n...
KBank Capital Market perspectives Dec 30 flooding and economic slowdown in n...
 
KBank capital market perspectives dec 20 trade
KBank capital market perspectives dec 20   tradeKBank capital market perspectives dec 20   trade
KBank capital market perspectives dec 20 trade
 
KBank Multi Asset Strategies dec 2011 th
KBank Multi Asset Strategies dec 2011   thKBank Multi Asset Strategies dec 2011   th
KBank Multi Asset Strategies dec 2011 th
 
Cmb seminar khun kobsidthi 2011 12-15
Cmb seminar khun kobsidthi 2011 12-15Cmb seminar khun kobsidthi 2011 12-15
Cmb seminar khun kobsidthi 2011 12-15
 
Cmb seminar khun kitti 2011 12-15
Cmb seminar khun kitti  2011 12-15Cmb seminar khun kitti  2011 12-15
Cmb seminar khun kitti 2011 12-15
 
K bank daily nov 22
K bank daily nov 22K bank daily nov 22
K bank daily nov 22
 
KBank Capital Market perspectives Nov 21.2011
KBank Capital Market perspectives Nov 21.2011KBank Capital Market perspectives Nov 21.2011
KBank Capital Market perspectives Nov 21.2011
 

Recently uploaded

Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
beulahfernandes8
 
Introduction to Value Added Tax System.ppt
Introduction to Value Added Tax System.pptIntroduction to Value Added Tax System.ppt
Introduction to Value Added Tax System.ppt
VishnuVenugopal84
 
This assessment plan proposal is to outline a structured approach to evaluati...
This assessment plan proposal is to outline a structured approach to evaluati...This assessment plan proposal is to outline a structured approach to evaluati...
This assessment plan proposal is to outline a structured approach to evaluati...
lamluanvan.net Viết thuê luận văn
 
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...
beulahfernandes8
 
APP I Lecture Notes to students 0f 4the year
APP I  Lecture Notes  to students 0f 4the yearAPP I  Lecture Notes  to students 0f 4the year
APP I Lecture Notes to students 0f 4the year
telilaalilemlem
 
Financial Assets: Debit vs Equity Securities.pptx
Financial Assets: Debit vs Equity Securities.pptxFinancial Assets: Debit vs Equity Securities.pptx
Financial Assets: Debit vs Equity Securities.pptx
Writo-Finance
 
How to get verified on Coinbase Account?_.docx
How to get verified on Coinbase Account?_.docxHow to get verified on Coinbase Account?_.docx
How to get verified on Coinbase Account?_.docx
Buy bitget
 
Webinar Exploring DORA for Fintechs - Simont Braun
Webinar Exploring DORA for Fintechs - Simont BraunWebinar Exploring DORA for Fintechs - Simont Braun
Webinar Exploring DORA for Fintechs - Simont Braun
FinTech Belgium
 
how to sell pi coins on Binance exchange
how to sell pi coins on Binance exchangehow to sell pi coins on Binance exchange
how to sell pi coins on Binance exchange
DOT TECH
 
how to sell pi coins in South Korea profitably.
how to sell pi coins in South Korea profitably.how to sell pi coins in South Korea profitably.
how to sell pi coins in South Korea profitably.
DOT TECH
 
how to sell pi coins at high rate quickly.
how to sell pi coins at high rate quickly.how to sell pi coins at high rate quickly.
how to sell pi coins at high rate quickly.
DOT TECH
 
innovative-invoice-discounting-platforms-in-india-empowering-retail-investors...
innovative-invoice-discounting-platforms-in-india-empowering-retail-investors...innovative-invoice-discounting-platforms-in-india-empowering-retail-investors...
innovative-invoice-discounting-platforms-in-india-empowering-retail-investors...
Falcon Invoice Discounting
 
US Economic Outlook - Being Decided - M Capital Group August 2021.pdf
US Economic Outlook - Being Decided - M Capital Group August 2021.pdfUS Economic Outlook - Being Decided - M Capital Group August 2021.pdf
US Economic Outlook - Being Decided - M Capital Group August 2021.pdf
pchutichetpong
 
The new type of smart, sustainable entrepreneurship and the next day | Europe...
The new type of smart, sustainable entrepreneurship and the next day | Europe...The new type of smart, sustainable entrepreneurship and the next day | Europe...
The new type of smart, sustainable entrepreneurship and the next day | Europe...
Antonis Zairis
 
Introduction to Indian Financial System ()
Introduction to Indian Financial System ()Introduction to Indian Financial System ()
Introduction to Indian Financial System ()
Avanish Goel
 
managementaccountingunitiv-230422140105-dd17d80b.ppt
managementaccountingunitiv-230422140105-dd17d80b.pptmanagementaccountingunitiv-230422140105-dd17d80b.ppt
managementaccountingunitiv-230422140105-dd17d80b.ppt
SuseelaPalanimuthu
 
Commercial Bank Economic Capsule - May 2024
Commercial Bank Economic Capsule - May 2024Commercial Bank Economic Capsule - May 2024
Commercial Bank Economic Capsule - May 2024
Commercial Bank of Ceylon PLC
 
PF-Wagner's Theory of Public Expenditure.pptx
PF-Wagner's Theory of Public Expenditure.pptxPF-Wagner's Theory of Public Expenditure.pptx
PF-Wagner's Theory of Public Expenditure.pptx
GunjanSharma28848
 
where can I find a legit pi merchant online
where can I find a legit pi merchant onlinewhere can I find a legit pi merchant online
where can I find a legit pi merchant online
DOT TECH
 
how can I sell/buy bulk pi coins securely
how can I sell/buy bulk pi coins securelyhow can I sell/buy bulk pi coins securely
how can I sell/buy bulk pi coins securely
DOT TECH
 

Recently uploaded (20)

Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...
 
Introduction to Value Added Tax System.ppt
Introduction to Value Added Tax System.pptIntroduction to Value Added Tax System.ppt
Introduction to Value Added Tax System.ppt
 
This assessment plan proposal is to outline a structured approach to evaluati...
This assessment plan proposal is to outline a structured approach to evaluati...This assessment plan proposal is to outline a structured approach to evaluati...
This assessment plan proposal is to outline a structured approach to evaluati...
 
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...
 
APP I Lecture Notes to students 0f 4the year
APP I  Lecture Notes  to students 0f 4the yearAPP I  Lecture Notes  to students 0f 4the year
APP I Lecture Notes to students 0f 4the year
 
Financial Assets: Debit vs Equity Securities.pptx
Financial Assets: Debit vs Equity Securities.pptxFinancial Assets: Debit vs Equity Securities.pptx
Financial Assets: Debit vs Equity Securities.pptx
 
How to get verified on Coinbase Account?_.docx
How to get verified on Coinbase Account?_.docxHow to get verified on Coinbase Account?_.docx
How to get verified on Coinbase Account?_.docx
 
Webinar Exploring DORA for Fintechs - Simont Braun
Webinar Exploring DORA for Fintechs - Simont BraunWebinar Exploring DORA for Fintechs - Simont Braun
Webinar Exploring DORA for Fintechs - Simont Braun
 
how to sell pi coins on Binance exchange
how to sell pi coins on Binance exchangehow to sell pi coins on Binance exchange
how to sell pi coins on Binance exchange
 
how to sell pi coins in South Korea profitably.
how to sell pi coins in South Korea profitably.how to sell pi coins in South Korea profitably.
how to sell pi coins in South Korea profitably.
 
how to sell pi coins at high rate quickly.
how to sell pi coins at high rate quickly.how to sell pi coins at high rate quickly.
how to sell pi coins at high rate quickly.
 
innovative-invoice-discounting-platforms-in-india-empowering-retail-investors...
innovative-invoice-discounting-platforms-in-india-empowering-retail-investors...innovative-invoice-discounting-platforms-in-india-empowering-retail-investors...
innovative-invoice-discounting-platforms-in-india-empowering-retail-investors...
 
US Economic Outlook - Being Decided - M Capital Group August 2021.pdf
US Economic Outlook - Being Decided - M Capital Group August 2021.pdfUS Economic Outlook - Being Decided - M Capital Group August 2021.pdf
US Economic Outlook - Being Decided - M Capital Group August 2021.pdf
 
The new type of smart, sustainable entrepreneurship and the next day | Europe...
The new type of smart, sustainable entrepreneurship and the next day | Europe...The new type of smart, sustainable entrepreneurship and the next day | Europe...
The new type of smart, sustainable entrepreneurship and the next day | Europe...
 
Introduction to Indian Financial System ()
Introduction to Indian Financial System ()Introduction to Indian Financial System ()
Introduction to Indian Financial System ()
 
managementaccountingunitiv-230422140105-dd17d80b.ppt
managementaccountingunitiv-230422140105-dd17d80b.pptmanagementaccountingunitiv-230422140105-dd17d80b.ppt
managementaccountingunitiv-230422140105-dd17d80b.ppt
 
Commercial Bank Economic Capsule - May 2024
Commercial Bank Economic Capsule - May 2024Commercial Bank Economic Capsule - May 2024
Commercial Bank Economic Capsule - May 2024
 
PF-Wagner's Theory of Public Expenditure.pptx
PF-Wagner's Theory of Public Expenditure.pptxPF-Wagner's Theory of Public Expenditure.pptx
PF-Wagner's Theory of Public Expenditure.pptx
 
where can I find a legit pi merchant online
where can I find a legit pi merchant onlinewhere can I find a legit pi merchant online
where can I find a legit pi merchant online
 
how can I sell/buy bulk pi coins securely
how can I sell/buy bulk pi coins securelyhow can I sell/buy bulk pi coins securely
how can I sell/buy bulk pi coins securely
 

KBank CMB Seminar Khun Kitti 2012 04-19

  • 1. Market Movement Updates 19Apr2012 19Apr2012 1
  • 2. USDTHB Movement Still moving in side-way up channel, taking leads from EUR and gold. Source : Reuters 2
  • 3. EURUSD Movement Rangebound 1.3000-1.3400 with Spain in spotlight. Source : Reuters 3
  • 4. USDJPY Movement Strengthens back from 84 to 81 after BoJ said no immediate plan for more easing, market however expects new round of bond purchase soon. Source : Reuters 4
  • 5. USD and THB 10Y Interest Rate Swap THB swap rose quite a lot in Q1 from improved sentiment in Europe and comment from BoT that current rate is good till Q3. 10Y THB swap 10Y USD swap Source : Reuters 5
  • 6. NYMEX Crude Oil Movement Still in uptrend channel in the past two quarters, range now 100-110. Source : Reuters 6
  • 7. Coal (Newcastle) Movement Continued to drop on oversupply of gas, which is good substitute for coal. Source : Reuters 7
  • 8. TOCOM Rubber Movement Made a good rebound in Q1 but softened back down to near 300 level. Source : Reuters 8
  • 9. Copper Movement Rebounded to 8,700 area in Q1, then dropped to near 8,000 support level. Source : Reuters 9
  • 10. Soybean Movement Made a sharp rebound to 1,445 area in Q1, before softening a bit to 1,415 level. Source : Reuters 10
  • 11. Gold Movement Still trading in long-term uptrend, key support level now is 1,600. Source : Reuters 11
  • 12. Disclaimer “This document is intended to provide material information relating to investment or product in discussion and for reference during discussion, presentation or seminar only. It does not represent or constitute an advice, offer, contract, recommendation or solicitation and should not be relied on as such. In preparation of this document, KASIKORNBANK Public Company Limited (“KBank”) has made several crucial assumptions and relied heavily on the financial and other information made available from public sources, and thus KBank assumes no responsibility and makes no representations with respect to accuracy and/or completeness of the information described herein. Before making your own independent decision to invest or enter into transaction, the recipient of the information (the "Recipient") shall review information relating to service or products of KBank including economic and market situation and other factors pertaining to the transaction as posted in KBank’s website at URL http://www.kasikornbankgroup.com and in other websites including to review all other information, documents prepared by other institutions and consult financial, legal or tax advisors each time. The Recipient understands and acknowledges that the investment or execution of the transaction is the transaction with low liquidity and that KBank shall assume no liability for any loss or damage incurred by the Recipient arising out of such investment or execution of the transaction. Each Recipient including its employee or officer who receives this document or a copy of the document represents and agrees not to reproduce, distribute or provide it in whole or in part to any other person and agrees to keep confidential all information contained therein. In the case of derivative products, where the Recipient provides incomplete or inaccurate information to KBank, KBank may not be capable of delivering information relating to investment or derivative products appropriate to the genuine need of the Recipient. The Recipient also acknowledges and understands that the information so provided by KBank does not represent the expected yield or consideration to be received by the Recipient arising out of the execution of the transaction. Further the Recipient should be aware that the transaction can be highly risky as the markets are unpredictable and there may be inadequate regulations and safeguards available to the Recipient. KBank reserves the rights to amend either in whole or in part of information so provided herein at any time as it deems fit and the Recipient acknowledges and agrees with such amendment. Where there is any inquiry, the Recipient may seek further information from KBank or in case of making complaint, the Recipient can contact KBank at (662) 888 8822.” 12